VSG-1200 User's Guide
26.5 The Statement Printer
(This section is applicable when you purchase an external statement printer, also known as an
account generator printer).
I cannot print account information using a statement printer.
Table 77 Troubleshooting the Statement Printer
STEP
CORRECTIVE ACTION
1
Make sure the statement printer is connected to a power source and is turned on.
2
Check that the statement printer is connected to the port labeled Console.
3
Make sure there is enough printing paper in the statement printer.
4
Check that you select Account Generator Device in the Console Type field in the System
screen.
5
4 Make sure you configure and associate a billing profile for the first button in the Dynamic
Account Operator Panel screen.
The first button corresponds to the button on the statement printer.
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Chapter 26 Troubleshooting