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270 MBUX multimedia system
Then you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Center.
▌Calling the Mercedes-Benz customer center
after automatic accident or breakdown detection
Requirements:
The vehicle has detected an accident or break-
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down situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
Requirements for collision detection in the con-
text of accident management:
The vehicle is equipped with an anti-theft
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alarm system (ATA) (code 551).
The vehicle is equipped with the interior pro-
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tection (code 882).
The vehicle is equipped with the Anti-Theft
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Protection Package (code P54).
The collision detection service with theft notifi-
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cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away alarm
is armed on a locked vehicle, you will receive a
notification in the multimedia system when you
switch the vehicle on.
Find out at an authorized Mercedes-Benz Center if
this functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
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The availability of collision detection depends
on the vehicle.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz customer center.
Select Call.
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The vehicle data is sent automatically
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(
page 273).
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The Mercedes-Benz customer center takes
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your call and organizes the breakdown and
accident assistance.
You may be charged for these services.
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Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls
(
page 277).
/
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In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz customer center or
have already received support, this prompt
can be ignored or declined.
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If you answer the prompt for support from the
Mercedes-Benz customer center with Later,
the message will be hidden and appear again
later.
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