Epson WF-C5790 Service Manual page 77

EPSON WF-C5790/WF-C5790a/WF-C5710/ET-8700/WF-C5210/WF-C5290/WF-C5290a
Category Error name
Scan to Email Address not entered
DNS error
Authentication error
Communication error
Single Size exceeded
Multiple Size exceeded
Troubleshooting
Table 4-1. Normal errors
Error details
The user is asked to enter the destination.
The user is asked to check the DNS setting.
The user is asked to check the authentication settings and account
settings.
The user is asked to check the network connection.
Notifies that the upper limit of the size has been reached.
Notifies that the upper limit of the size has been reached. Also, it is
displayed that either transmission of the part that has not reached the
upper limit, or cancellation of the job can be selected.
Troubleshooting procedure
Error solution
Enter the destination.
 Check the DNS settings of the printer.
 Check the DNS server settings.
 Check if the host name specified in the address book
is matching.
 Re-run after setting the server to the normal state
from the sleep or dormant state.
 Check the authentication method.
 Check the SMTP server address and port.
 Check the POP3 server address and port.
 Check the account name.
 Check the password.
 Check the SMTP server address and port.
 Check the POP3 server address and port.
 Check the network setting related items.
IP address, subnet mask, and default gateway
→ Perform email server connection diagnosis
(Scan to Email function only)
 Check that the network cable is physically
connected.
 Check whether or not the address is correct.
 Check the access point settings.
 Check the firewall settings.
 Check the server (possibility of server being down).
Increase the Attached File Max Size setting in the scan
settings.
Lower the scanning resolution or increase the
compression ratio to reduce the size of the scanned
image.
Increase the Attached File Max Size setting in the scan
settings.
Lower the scanning resolution or increase the
compression ratio to reduce the size of the scanned
image.
Revision A
77
Confidential