Epson Workforce Pro WF-C5790 User Manual
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Epson Workforce Pro WF-C5790 User Manual

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WF-C5710/WF-C5790 User's Guide

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Summary of Contents for Epson Workforce Pro WF-C5790

  • Page 1 WF-C5710/WF-C5790 User's Guide...

  • Page 3: Table Of Contents

    Using Power Saving Settings ......................36 Changing the Sleep Timer Settings ....................36 Changing the Power Off Timer Settings ..................37 Epson Connect Solutions for Smartphones, Tablets, and More ............37 Setting Up Epson Connect Services....................38 Using Epson Email Print ....................... 40 Using the Epson iPrint Mobile App ....................
  • Page 4 Using Fire OS Printing ........................45 Using Windows 10 Mobile Printing ....................46 Using Epson Print and Scan App with Windows Tablets ..............46 Printing and Scanning with NFC from Your Android Device ............... 47 Wi-Fi or Wired Networking........................49 Network Security Recommendations ....................
  • Page 5 Copying Documents or Photos......................107 Copying Options..........................108 Printing from a Computer ........................112 Printing with the Standard Epson Printer Software - Windows ............112 Selecting Basic Print Settings - Windows ..................113 Paper Source Options - Windows ................... 115 Print Quality Options - Windows .....................
  • Page 6 Checking Print Status - Mac....................155 Printing with the Epson Universal Print Driver - Windows..............155 Synchronizing Printer Settings - Epson Universal Print Driver - Windows ........156 Selecting Basic Print Settings - Epson Universal Print Driver - Windows ........157...
  • Page 7 Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows ... 160 Selecting Maintenance Options - Epson Universal Print Driver - Windows........162 Extended Settings - Epson Universal Print Driver - Windows ..........163 Selecting Default Print Settings - Epson Universal Print Driver - Windows........164 Locking Printer Settings - Epson Universal Print Driver - Windows ..........
  • Page 8 Additional Scanning Settings - Main Settings Tab ............... 223 Additional Scanning Settings - Advanced Settings Tab ............... 224 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........225 Image Format Options......................... 226 Scan Resolution Guidelines ......................227 Scanning Special Projects........................
  • Page 9 Setting Up the Fax Utility - Windows.................... 250 Setting Up Fax Features Using the Fax Utility - Mac ..............252 Setting Up Contacts and Contact Groups..................253 Setting Up Contacts Using the Product Control Panel..............254 Creating a Contact ........................254 Editing or Deleting a Contact ....................
  • Page 10 Checking Ink and Maintenance Box Status - Windows..............300 Checking Ink and Maintenance Box Status - Mac ............... 302 Purchase Epson Ink Packs and Maintenance Boxes ............... 304 Ink Supply Unit (Ink Pack) Part Numbers..................304 Removing and Installing Ink Packs....................305 Printing with Black Ink and Expended Color Ink Packs ..............
  • Page 11 Print Head Alignment ........................320 Aligning the Print Head Using the Product Control Panel ............321 Cleaning the Paper Guide ........................ 322 Cleaning and Transporting Your Product ..................... 324 Cleaning Your Product ........................324 Transporting Your Product ....................... 327 Solving Problems ............................ 332 Checking for Software Updates......................
  • Page 12 Incorrect Colors ........................... 367 Solving Scanning Problems ......................368 Scanning Software Does Not Operate Correctly ................. 368 Cannot Start Epson Scan 2 ......................369 Solving Scanned Image Quality Problems ..................369 Image Consists of a Few Dots Only..................... 370 Line of Dots Appears in All Scanned Images................370 Straight Lines in an Image Appear Crooked ................
  • Page 13 Solving Faxing Problems........................373 Cannot Send or Receive Faxes ....................374 Cannot Receive Faxes with a Telephone Connected to Your Product ........376 Fax Memory Full Error Appears....................376 Sent Fax Quality is Poor ......................377 Sent Fax is Received in an Incorrect Size ................... 377 Received Fax Quality is Poor ......................
  • Page 14 Binding Arbitration and Class Waiver ....................408 Trademarks ............................412 Copyright Notice..........................412 libTIFF Software Acknowledgment....................413 A Note Concerning Responsible Use of Copyrighted Materials........... 413 Default Delay Times for Power Management for Epson Products ..........414 Copyright Attribution ........................414...

  • Page 15: Wf-C5710/Wf-C5790 User's Guide

    WF-C5710/WF-C5790 User's Guide Welcome to the WF-C5710/WF-C5790 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 16: Product Basics

    See these sections to learn about the basic features of your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections (WF-C5790).

  • Page 17: Control Panel Buttons And Lights

    Parent topic: Product Basics Control Panel Buttons and Lights power button and power light NFC (Near Field Communication) tag Received Fax light home button LCD screen help button Reset button Interrupt button Paper Setting button Contacts button stop button Job/Status button Error and Data lights Numeric keypad C Clear button...

  • Page 18: Status Icon Information

    Status Icon Information Parent topic: Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Press the icon to view or change the current network settings. Icons Description Displays additional information or instructions, such as loading paper or placing a document.

  • Page 19: Changing Lcd Screen Language

    Icons Description Access to the product's functions are restricted to authorized users. Press the icon to log in to the product using a user name and password. Contact your administrator if you do not know the login information. Access to the product's functions are restricted to authorized users and a user is currently logged in.
  • Page 20 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Date/Time Settings. You see a screen like this: 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) •...

  • Page 21: Selecting Your Country Or Region

    Selecting Your Country or Region Before using your product, select the country or region in which you are using your product. Note: If you change the country or region, your fax settings return to their defaults and you must select them again.
  • Page 22 • System Administration Settings • Presets • Contacts • Network Settings • Web Service Settings • Scan Settings • Fax Settings Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Security Settings > Admin Settings >...

  • Page 23: Entering Characters On The Lcd Screen

    Note: If you forget your password, contact Epson for assistance. Entering Characters on the LCD Screen Using Presets Parent topic: Using the Control Panel Related tasks Entering Characters on the LCD Screen Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings.
  • Page 24 Note: This setting can be locked by an administrator. If you cannot access this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Presets. You see a screen like this: 3. Select Add New. 4.
  • Page 25 5. Select the settings you want to save and select Register. You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK. 8.

  • Page 26: Setting User Feature Restrictions (Access Control)

    Parent topic: Setting a Password and Locking the Control Panel Related tasks Entering Characters on the LCD Screen Setting User Feature Restrictions (Access Control) Using Web Config Access Control settings, you can restrict access to product features for individual users to prevent misuse of the product. Restricted features require the user to enter an ID and password on the product control panel.

  • Page 27: Adjusting Control Panel Sounds

    Related tasks Setting a Password and Locking the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Sound. You see a screen like this: 3.

  • Page 28: Adjusting The Screen Brightness

    Parent topic: Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. You see a screen like this: 3.

  • Page 29: Preventing Pc Connection Via Usb

    2. Select Settings > General Settings > Basic Settings > Operation Time Out. 3. Select Off. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access to your product from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents.

  • Page 30: Product Parts Locations

    You see a screen like this: 3. Select Disable. Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics...

  • Page 31: Product Parts - Front

    Product Parts - Front Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. Automatic Document Feeder (ADF) cover (F) ADF edge guides ADF input tray ADF output tray Paper cassette 1 (C1)
  • Page 32 Optional cassette 2 (C2) Rear paper feed edge guides Paper support and extension Feeder guard Rear paper feed slot (B) Output tray Paper cassette edge guides Paper cassette Parent topic: Product Parts Locations...

  • Page 33: Product Parts - Inside

    Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. Document cover Scanner glass Control panel...
  • Page 34 USB Type A port for external devices Scanner unit (J) Print head Ink pack tray Front cover (A) Front cover lock Parent topic: Product Parts Locations...

  • Page 35: Product Parts - Back

    Product Parts - Back Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. LAN port USB port Service USB port for future use (do not remove sticker) Line port EXT port AC inlet...

  • Page 36: Using Power Saving Settings

    Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources. Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic:...

  • Page 37: Changing The Power Off Timer Settings

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software...

  • Page 38: Setting Up Epson Connect Services

    • Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App.
  • Page 39 4. Select Web Service Settings. 5. Select Epson Connect Services. You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More...

  • Page 40: Using Epson Email Print

    Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.

  • Page 41: Using Epson Remote Print

    Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.

  • Page 42: Using Airprint

    6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Scanning to Email...

  • Page 43: Using Google Cloud Print

    Wi-Fi or Wired Networking Using Google Cloud Print With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables.

  • Page 44: Setting Up Google Cloud Print On A Chromebook

    With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below. 2. Turn on your Chromebook and connect it to the same wireless network as your product.

  • Page 45: Android Printing Using The Epson Print Enabler

    Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.

  • Page 46: Using Windows 10 Mobile Printing

    There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product. 1. Connect your Epson product to your wireless network. See the link below.

  • Page 47: Printing And Scanning With Nfc From Your Android Device

    Printing and Scanning with NFC from Your Android Device You can easily connect your Android 4.0 or later device to your product using NFC (Near Field Communication). Once connected, you can print and scan using Epson iPrint. 1. Make sure Epson iPrint is installed on your Android device.
  • Page 48 Epson iPrint opens on your device. Note: If you do not have Epson iPrint installed, the app store page for the Epson iPrint app opens on your device. Install Epson iPrint and repeat this step. 5. Touch the NFC antenna of your Android device to the product NFC tag on your product again.

  • Page 49: Wi-Fi Or Wired Networking

    Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Configuring Email Server Settings Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...

  • Page 50: Wi-Fi Infrastructure Mode Setup

    You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...

  • Page 51: Selecting Wireless Network Settings From The Control Panel

    Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
  • Page 52 7. Select the Password field and enter your wireless password using the displayed keyboard. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, select the left or right arrows. •...

  • Page 53: Wi-Fi Direct Mode Setup

    You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices. Epson product Computer with a wireless interface Other wireless device...

  • Page 54: Enabling Wi-Fi Direct Mode

    Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3.

  • Page 55: Wi-Fi Protected Setup (Wps)

    You see a screen like this: 6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 7. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print.

  • Page 56: Using Wps To Connect To A Network

    Using WPS to Connect to a Network Parent topic: Wi-Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network. 1.

  • Page 57: Printing A Network Status Sheet

    Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2.
  • Page 58 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings > Network Settings. You see a screen like this: 4. Scroll down and select Advanced. 5. Select Email Server > Server Settings. You see a screen like this:...

  • Page 59: Changing Or Updating Network Connections

    6. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 7. Select Proceed to save your settings. 8. Select Close to exit. 9.

  • Page 60: Changing A Usb Connection To A Wi-Fi Connection

    Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...

  • Page 61: Connecting To A New Wi-Fi Router

    1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
  • Page 62 You see a screen like this: 3. Select Router > Change Settings > Others > Disable Wi-Fi. 4. Select Yes to disable Wi-Fi. Parent topic: Changing or Updating Network Connections...

  • Page 63: Enabling Epson Universal Print Driver (Pcl) Or Postscript Printing

    Enabling Epson Universal Print Driver (PCL) or PostScript Printing Before enabling Epson Universal Print Driver (PCL) or PostScript printing on your product, make sure you have installed the software as described on the Start Here sheet (WF-C5790). To download the Epson Universal Print Driver or PostScript drivers, visit epson.com/support...
  • Page 64 3. Follow the on-screen instructions until you see this screen: 4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if you want to set the default printer language to PCL6. Leave this option deselected to set the printer language to ESC/P- R.
  • Page 65 After the software finishes searching for products, you see a screen like this: 5. Do one of the following: • If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step.
  • Page 66 6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically. 7. Select the product you want to install from the Found Printers list. Note: Deselect the Set as default printer checkbox if you do not want the product to be set as your default printer.

  • Page 67: Installing The Postscript (Ps3) Printer Software - Windows

    Installing the PostScript (PS3) Printer Software - Windows If you did not install the standard Epson printer software or Epson Universal Print Driver, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.

  • Page 68: Selecting Pdl (Page Description Language) Settings

    8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Selecting PDL (Page Description Language) Settings You can select settings for PCL and PostScript printing using the control panel on the product.
  • Page 69 6. Select one of the options shown above, then select the PDL print configuration options you want to use. 7. When you are finished, press the home button to exit. PDL Print Configuration Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing...

  • Page 70: Pdl Print Configuration Options

    PDL Print Configuration Options Select the PDL Print Configuration options you want to use for PCL or PostScript printing. PDL Print Configuration Available Description option settings Common Settings Paper Size Various sizes Sets the default paper size for PCL or PostScript printing Paper Type Various paper...
  • Page 71 PDL Print Configuration Available Description option settings Font Number 1 to 111 Selects the default font number for the default font source Pitch 0.44 to 99.99 cpi Selects the default font pitch if the font is scalable and fixed-pitch (availability depends on font source and number settings) Height 4.00 to 999.75 pt...

  • Page 72: Selecting Printer Language And Interface Settings

    PDL Print Configuration Available Description option settings Coloration Color Selects the color mode for PostScript printing Mono Binary On/Off Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII.
  • Page 73 You see a screen like this: 4. Select Printer Settings. You see a screen like this: 5. Select Printing Language. 6. Select the printing language and interface options for your connection type. 7. When you are finished, press the home button to return to the Home screen. Printing Language and Interface Options...

  • Page 74: Printing Language And Interface Options

    Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Printing Language and Interface Options Select the printing language and interface options you want to use. Option Available Description settings USB I/F Timeout Setting 0.5 to 300 Specify the length of time before ending USB...
  • Page 75 3. Scroll down and select Print Status/Print. 4. Select Print Status Sheet. 5. Select PCL Font List or PS3 Font List. 6. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing...

  • Page 76: Loading Paper

    Loading Paper or Envelopes in the Rear Paper Feed Slot Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator Installing the Optional Paper Cassette Unit You can install an optional paper cassette unit to provide more paper capacity.
  • Page 77 3. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Warning: To lift the product, have two people hold it as shown here. Lifting from other areas may cause the product to fall or cause you to pinch your fingers when placing the product down.

  • Page 78: Enabling The Optional Paper Cassette - Windows

    You need to enable the optional paper cassette unit before you can use it with the printer software. Note: If you are using the Epson Universal Print Driver or PostScript (PS3) printer software, see the link below to enable the optional cassette unit.
  • Page 79 • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer properties. • Windows 7: Click and select Devices and Printers. Right-click your printer name and select Printer properties.

  • Page 80: Enabling The Optional Paper Cassette - Mac

    Parent topic: Installing the Optional Paper Cassette Unit Related tasks Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassette - Mac You need to enable the optional paper cassette unit before you can use it with the printer software. Note: If you are using the PostScript (PS3) printer software, see the link below to enable the optional cassette unit.

  • Page 81: Loading Paper In The Cassette

    5. Click OK. The optional paper cassette is now enabled. Parent topic: Installing the Optional Paper Cassette Unit Related tasks Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac Loading Paper in the Cassette You can load paper up to this size in the paper cassette: Legal (8.5 × 14 inches [216 × 356 mm]) Note: If the optional paper cassette unit is installed, do not remove more than one cassette at a time.
  • Page 82 2. Slide the front edge guide outward all the way, then slide the side edge guides to the paper size you are using. 3. Load paper with the printable side facedown and slide the front edge guide against the paper. Note: Make sure the paper fits beneath the arrow mark inside the edge guides.
  • Page 83 4. Insert the paper cassette all the way into the product. 5. Do one of the following: • Select the size and type of paper you loaded on the LCD screen. • Press the Paper Setting button and select the paper source, then select the size and type of paper you loaded.

  • Page 84: Loading Paper Or Envelopes In The Rear Paper Feed Slot

    Related tasks Loading Paper or Envelopes in the Rear Paper Feed Slot Loading Paper or Envelopes in the Rear Paper Feed Slot You can print envelopes or documents in a variety of paper types and sizes in the rear paper feed slot. 1.
  • Page 85 3. If you are inserting a stack of paper, fan the sheets and tap the stack on a flat surface to even the edges. Note: You can load one sheet of binder paper with holes on one of the long edges as shown. Do not select automatic 2-sided printing for this type of paper.
  • Page 86 • Load envelopes short edge first, with the flap facing down and the flap edge to the left, in the center of the slot. 5. Slide the edge guides against the paper or envelopes, but not too tightly. 6. Extend the output tray. 7.

  • Page 87: Paper Loading Capacity

    • Press the Paper Setting button and select the paper source, then select the size and type of paper you loaded. • Select the size and type of paper you loaded in the Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup menu. Always follow these paper loading guidelines: •...
  • Page 88 Standard and Thick Paper Capacity You can load up to the following number of sheets in the rear paper feed slot: • 80 sheets of standard paper; load only 1 sheet of paper in a user-defined size between 14 inches (355.6 mm) and 236 inches (6000 mm) long •...
  • Page 89 1117.6 mm]) * Select the paper specification link below to view the list of supported paper sizes. Note: Half Letter size is not available when printing with the PostScript printer driver (WF-C5790). Epson Paper Capacity Paper type Loading capacity...

  • Page 90: Double-Sided Printing Capacity

    Matte Double-sided Note: When printing at a user defined size on genuine Epson paper, you can only print at Standard or Normal print quality. Even if the print driver allows you to choose a better print quality, the printer will print using Standard or Normal print quality.

  • Page 91: Compatible Epson Papers

    : Only available when printing from a computer. Parent topic: Loading Paper Related references Paper Specifications Compatible Epson Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from...
  • Page 92 Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type Size Part number Sheet count Epson Bright White Paper Letter (8.5 × 11 inches S041586 [216 ×...

  • Page 93: Paper Or Media Type Settings - Printing Software

    Colored paper Color Pre-printed paper Preprinted Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi-gloss...

  • Page 94: Selecting The Paper Settings For Each Source - Control Panel

    For this paper Select this paper Type or Media Type setting Epson Presentation Paper Matte Epson Premium Premium Presentation Paper Matte Presentation Paper Matte Epson Premium Presentation Paper Matte Double- sided Thick paper (25 to 43 lb [91 to 160 g/m...

  • Page 95: Paper Type Settings - Control Panel

    Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. Paper type loaded Paper Type setting Plain paper Plain Paper Epson Bright White Paper Letterhead paper Letterhead Recycled paper Recycled Colored paper Color...

  • Page 96: Selecting Default Paper Settings - Administrator

    Paper Type setting Pre-printed paper Preprinted High-quality plain paper High Quality Plain Paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem.
  • Page 97 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Printer Settings. You see a screen like this:...

  • Page 98: Paper Source Settings Options

    5. Select one of these options for the Auto Error Solver setting: • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a full memory error occurs. •...

  • Page 99: Selecting The Universal Print Settings

    Parent topic: Selecting the Default Printer Settings Selecting the Universal Print Settings You can change the default universal print settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance.
  • Page 100 Universal Print Available settings Description Settings option Top Offset — Adjust the top or left margin Left Offset Top Offset in — Adjust the top or left margin of the back page when printing Back double-sided. Left Offset in Back Check Paper Select On to check the paper width before printing.

  • Page 101: Placing Originals On The Product

    Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass...

  • Page 102: Placing Originals In The Automatic Document Feeder

    2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass.
  • Page 103 Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. 1. Slide the ADF edge guides outward. 2. Fan your stack of originals and tap them gently on a flat surface to even the edges.
  • Page 104 3. Insert the originals into the ADF faceup and top-edge first. Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up.
  • Page 105 4. Slide the ADF edge guides against the originals, but not too tightly. Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. Select the link below to select the copy orientation setting that matches how you loaded your original.
  • Page 106 Scanning Faxing...

  • Page 107: Copying

    Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF.

  • Page 108: Copying Options

    10. When you are ready to copy, press the Copy icon. Note: To cancel printing, press the stop button or select Cancel. Parent topic: Copying Related references Copying Options Compatible Epson Papers Related tasks Using Presets Loading Paper in the Cassette Related topics Placing Originals on the Product Copying Options Select the copying options you want to use for your copies.
  • Page 109 Copying option Available settings Description Paper Setting Various sources Select the paper source that you want to use. If you select Auto, paper is fed automatically depending on the paper settings you selected for the paper sources. Original Size Various sizes Select the document size of your original Density Varying levels...
  • Page 110 Copying option Available settings Description Finishing Group (Same Select to print multiple copies of a multi-page document in Pages) unordered groups Collate (Page Select to print multiple copies of a multi-page document in Order) ordered sets Orientation Up Direction Specifies the orientation of your originals (Original) Up Direction: Left Direction...
  • Page 111 Copying option Available settings Description ID Card Copy Select On to copy both sides of an ID card onto one side of a sheet of paper Parent topic: Copying...

  • Page 112: Printing From A Computer

    Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.

  • Page 113: Selecting Basic Print Settings - Windows

    Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
  • Page 114 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6.

  • Page 115: Paper Source Options - Windows

    Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Double-sided Printing Settings - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.

  • Page 116: Selecting Double-Sided Printing Settings - Windows

    2-Up and 4-Up Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options.
  • Page 117 You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab.

  • Page 118: Double-Sided Printing Options - Windows

    10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Selecting Basic Print Settings - Windows Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job.

  • Page 119: Print Density Adjustments - Windows

    Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.

  • Page 120: Selecting Additional Layout And Print Options - Windows

    Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
  • Page 121 5. Select any of the Additional Settings options to customize your print. Custom Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows...

  • Page 122: Custom Color Correction Options - Windows

    Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.

  • Page 123: Image Options And Additional Settings - Windows

    Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.

  • Page 124: Header/Footer Settings - Windows

    High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.

  • Page 125: Selecting A Printing Preset - Windows

    Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1.
  • Page 126 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets.

  • Page 127: Selecting Extended Settings - Windows

    Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the...

  • Page 128: Extended Settings - Windows

    7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues.

  • Page 129: Printing Your Document Or Photo - Windows

    Separator Page Before each document, prints a separator page containing the title, user, date, and time. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.

  • Page 130: Locking Printer Settings - Windows

    You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes.
  • Page 131 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows...

  • Page 132: Locked Setting Options

    Locked Setting Options Select the options you want to use for any locked print settings. Setting Options Description Anti-Copy Various data items Lets you select the data to use for the pattern or prohibit anti- Pattern copy patterns Add/Delete Lets you add or delete a customized anti-copy pattern Settings Lets you select the arrangement, size, and other settings for the custom anti-copy pattern...

  • Page 133: Entering A User Id And Password For Printing

    Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print. Note: If you do not know the user ID or password, contact your administrator for assistance. 1.

  • Page 134: Selecting Default Print Settings - Windows

    6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings.

  • Page 135: Changing The Language Of The Printer Software Screens

    Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens.

  • Page 136: Changing Automatic Update Options

    4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software.

  • Page 137: Printing With The Built-In Epson Driver - Windows 10 S

    Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
  • Page 138 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.
  • Page 139 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9.
  • Page 140 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.

  • Page 141: Printing With The Epson Standard Printer Software - Mac

    14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections.

  • Page 142: Selecting Basic Print Settings - Mac

    Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print.
  • Page 143 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 144 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.

  • Page 145: Paper Source Options - Mac

    Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Page Setup Settings - Mac...

  • Page 146: Print Options - Mac

    Draft For draft printing on plain paper. Normal For everyday text and image printing. Fine For text and graphics with good quality and print speed. Best Quality For the best print quality, but the slowest print speed. Parent topic: Selecting Basic Print Settings - Mac Print Options - Mac You can select any of the print options to customize your print.

  • Page 147: Selecting Print Layout Options - Mac

    Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window.

  • Page 148: Selecting Double-Sided Printing Settings - Mac

    Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.

  • Page 149: Double-Sided Printing Options And Adjustments - Mac

    5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related tasks Selecting Basic Print Settings - Mac Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job.

  • Page 150: Managing Color - Mac

    Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding Orients double-sided printed pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.

  • Page 151: Color Matching And Color Options - Mac

    4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options menus.

  • Page 152: Selecting Printing Preferences - Mac

    Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.

  • Page 153: Printing Preferences - Mac

    4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.

  • Page 154: Printing Your Document Or Photo - Mac

    Printing Your Document or Photo - Mac Once you have selected your print settings, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac...

  • Page 155: Checking Print Status - Mac

    Printing Your Document or Photo - Mac Printing with the Epson Universal Print Driver - Windows You can print with the Epson Universal Print Driver using any Windows printing program, as described in these sections. Synchronizing Printer Settings - Epson Universal Print Driver - Windows...

  • Page 156: Synchronizing Printer Settings - Epson Universal Print Driver - Windows

    EPSON Universal Print Driver and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click EPSON Universal Print Driver and select Printer properties. • Windows 7: Click and select Devices and Printers.

  • Page 157: Selecting Basic Print Settings - Epson Universal Print Driver - Windows

    The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows Selecting Basic Print Settings - Epson Universal Print Driver - Windows Select the basic settings for the document or photo you want to print.
  • Page 158 Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select EPSON Universal Print Driver as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings.
  • Page 159 13. To preview your job before printing, select Print Preview. 14. To save your print job as a project that can be modified and combined with other print jobs, select Job Arranger Lite. Parent topic: Printing with the Epson Universal Print Driver - Windows...

  • Page 160: Selecting Additional Layout And Print Options - Epson Universal Print Driver - Windows

    Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. Note: For more information about a setting, right-click it and select Help.
  • Page 161 Note: Confidential print jobs are cleared from the product's memory after printing. 5. Select any of the Additional Settings options to customize your print. Parent topic: Printing with the Epson Universal Print Driver - Windows...

  • Page 162: Selecting Maintenance Options - Epson Universal Print Driver - Windows

    Selecting Maintenance Options - Epson Universal Print Driver - Windows You can select maintenance and other optional settings on the Maintenance tab. Note: For more information about a setting, right-click it and select Help. • Nozzle Check lets you print a nozzle check pattern to check for clogged nozzles.

  • Page 163: Extended Settings - Epson Universal Print Driver - Windows

    • Printer and Option Information displays information on the printer settings and any optional equipment installed. • Language lets you change the language of the printer software screens. Extended Settings - Epson Universal Print Driver - Windows Parent topic: Printing with the Epson Universal Print Driver - Windows Extended Settings - Epson Universal Print Driver - Windows You can select from these settings on the Extended Settings window.

  • Page 164: Selecting Default Print Settings - Epson Universal Print Driver - Windows

    (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage > Printing Preferences. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click EPSON Universal Print Driver and select Print Preferences.
  • Page 165 • Windows 7: Click and select Devices and Printers. Right-click EPSON Universal Print Driver and select Printing Preferences. • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click EPSON Universal Print Driver, and select Printing Preferences.

  • Page 166: Locking Printer Settings - Epson Universal Print Driver - Windows

    EPSON Universal Print Driver and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click EPSON Universal Print Driver and select Printer properties. • Windows 7: Click and select Devices and Printers.

  • Page 167: Epson Universal Print Driver Locked Setting Options

    Allows printing on both sides of the paper Multi-Page Prohibits multi-page settings 2-Up Allows printing of 2 pages on one sheet of paper 4-Up Allows printing of 4 pages on one sheet of paper Parent topic: Locking Printer Settings - Epson Universal Print Driver - Windows...

  • Page 168: Adding Network Printers - Epson Universal Print Driver - Windows

    Adding Network Printers - Epson Universal Print Driver - Windows You can use the Epson Universal Print Driver to find and add network printers. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage >...
  • Page 169 3. Click Network printer search. 4. When you see the search results, select Add found printers. You see a screen like this: 5. Select the printer or printers you want to add. 6. Click Add to Printer Folder. The selected printer or printers appear in the lower section of the screen. 7.

  • Page 170: Printing With The Postscript (Ps3) Printer Software - Windows

    Note: The PostScript printer software supports products that are connected via Ethernet. If your product is connected via USB, you will need to install the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support...

  • Page 171: Selecting Basic Print Settings - Postscript Printer Software - Windows

    You see a window like this: 3. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Selecting Basic Print Settings - PostScript Printer Software - Windows Select the basic settings for the document or photo you want to print.
  • Page 172 • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Legal (8.5 × 14 inches [216 × 356 mm]) • A5 (5.8 × 8.2 inches [148 × 210 mm]) • B5 (7.2 × 10.1 inches [182 × 257 mm]) •...
  • Page 173 You see the Paper/Quality tab of your printer settings window: 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Select one of the following as the Color setting: •...
  • Page 174 You see this window: 8. Select the orientation of your document. 9. To print on both sides of the paper, select one of the Print on Both Sides settings. 10. To change the printing order of the pages, select one of the Page Order settings. 11.

  • Page 175: Selecting Additional Layout And Print Options - Postscript Printer Software - Windows

    Selecting Additional Layout and Print Options - PostScript Printer Software - Windows You can select a variety of additional layout and printing options for your document or photo by clicking the Advanced button on the Paper/Quality tab. 1. Select the size of the paper you loaded as the Paper Size setting. 2.

  • Page 176: Selecting Default Print Settings - Postscript Printer Software - Windows

    8. Select any of the remaining Printer Features options to customize your printouts. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.

  • Page 177: Printing With The Postscript (Ps3) Printer Software - Mac

    You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.

  • Page 178: Enabling The Optional Paper Cassettes - Postscript Printer Software - Mac

    Note: The PostScript printer software supports products that are connected via Ethernet. If your product is connected via USB, you will need to install the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...

  • Page 179: Selecting Basic Print Settings - Postscript Printer Software - Mac

    You see a screen like this: 4. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 5. Click OK. The optional paper cassettes are now enabled. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Selecting Basic Print Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print.
  • Page 180 • A6 (4.1 × 5.8 inches [105 × 148 mm]) • B6 (5 × 7.2 inches [128 × 182 mm]) • Executive (7.25 × 10.5 inches [184 × 267 mm]) • Legal (8.5 × 14 inches [216 × 356 mm]) •...
  • Page 181 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies, Black & White, Two-Sided, and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 182 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.
  • Page 183 10. Select Printer Features from the pop-up menu. You see these settings: 11. Select Plain as the Media Type setting. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, select Fine. •...

  • Page 184: Selecting Page Setup Settings - Postscript Printer Software - Mac

    You see these settings: 14. Select a Color Mode option: • To print a color document or photo, select the Color setting. • To print text and graphics in black only, select the Monochrome setting. 15. Select any of the available print options. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Selecting Page Setup Settings - PostScript Printer Software - Mac...

  • Page 185: Selecting Print Layout Options - Postscript Printer Software - Mac

    Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Selecting Print Layout Options - PostScript Printer Software - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window.

  • Page 186: Sizing Printed Images - Postscript Printer Software - Mac

    Sizing Printed Images - PostScript Printer Software - Mac You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window. • To print only selected pages in a multi-page document, select an option from the Pages to Print pop- up menu.

  • Page 187: Printing Your Document Or Photo - Postscript Printer Software - Mac

    1. Select Color Matching from the pop-up menu in the print window. 2. Do one of the following: • To print using standard color profiles for your product and paper to help match image colors, select ColorSync. Select one of the available Profile options to change the active color profile. •...

  • Page 188: Checking Print Status - Postscript Printer Software - Mac

    Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Checking Print Status - PostScript Printer Software - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2.
  • Page 189 2. Select the Active tab. 3. Select the job you want to cancel and select Cancel. Parent topic: Printing from a Computer...

  • Page 190: Scanning

    Note: You can also scan using Document Capture Pro (Windows) or Document Capture (Mac). Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Starting a Scan from a Smart Device...
  • Page 191 • Cloud sends your scanned files to a destination that you have registered with Epson Connect. • Computer (WSD) lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only).

  • Page 192: Scanning To A Network Folder Or Ftp Server

    Starting a Scan Related tasks Using Presets Entering Characters on the LCD Screen Using Epson Scan to Cloud Related topics Placing Originals on the Product Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder using your product's control panel. You can either enter the folder path directly on the product's control panel or select a folder from the Contacts list.
  • Page 193 You see a screen like this: 4. Select Network Folder/FTP. You see a screen like this: 5. Do one of the following: • Select from any displayed frequent contacts. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP.

  • Page 194: Scanning To Email

    Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host name\folder • FTP: ftp://host name/folder name • Select Contacts and choose a saved folder from the Contacts list. 6.
  • Page 195 2. Press the home button, if necessary. 3. Select Scan. You see a screen like this: 4. Select Email. You see a screen like this: 5. Do one of the following: • Select from any displayed frequent contacts.

  • Page 196: Adding And Assigning Scan Jobs With Document Capture Pro - Windows

    Note: The settings may vary, depending on the software version you are using. See the help information in Document Capture Pro for details. 1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro.
  • Page 197 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 2. If you see a Switch to Simple View button in the upper right corner of the window, click it.
  • Page 198 You see a window like this: 4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as necessary, and click OK. You can now use the new scan job when you scan with Document Capture Pro. Note: See the Help information in Document Capture Pro for details.

  • Page 199: Adding And Assigning Scan Jobs With Document Capture - Mac

    You can now select the assigned scan job when you scan to Document Capture Pro using your product's control panel. Parent topic: Starting a Scan Using the Product Control Panel Adding and Assigning Scan Jobs with Document Capture - Mac You can use Document Capture to create, edit, and delete scan jobs.
  • Page 200 2. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the ADF. 3. Press the home button, if necessary. 4. Select Scan. You see a screen like this: 5.

  • Page 201: Scanning To The Cloud

    You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning.

  • Page 202: Scanning Using Web Services For Devices (Wsd) - Windows

    4. Select Cloud. You see a screen like this: 5. Press the plus sign and select a cloud destination. 6. Select Basic Settings options as necessary. 7. Select the Advanced tab and select options as necessary. 8. Select Presets to save your scan settings. Note: Presets can be locked by an administrator.

  • Page 203: Control Panel Scanning Options

    1. Make sure you installed the product software and connected the product to your computer or network. 2. Place your original on the product for scanning. 3. Press the home button, if necessary. 4. Select Scan. 5. Select Computer (WSD). 6.
  • Page 204 Scan to setting Available options Description Contacts — Select an email address or folder path to send or save scanned images Scan Settings menu Color Mode Color Select whether to scan images in color or black and white B&W File Format JPEG Select for photos.

  • Page 205: Starting A Scan Using The Epson Scan 2 Icon

    Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
  • Page 206 Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2. You see an Epson Scan 2 window like this:...

  • Page 207: Starting A Scan From A Scanning Program

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 208: Starting A Scan From A Smart Device

    Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it.

  • Page 209: Entering A User Id And Password For Scanning

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store.

  • Page 210: Scanning With Document Capture Or Document Capture Pro

    You see this window: 3. Select Access Control. 4. Enter your user name and password. 5. Click OK. Parent topic: Starting a Scan Scanning with Document Capture or Document Capture Pro Follow the instructions in these sections to scan using Document Capture (Mac) or Document Capture Pro (Windows).

  • Page 211: Setting The Operation Mode On The Product Control Panel

    Setting the Operation Mode on the Product Control Panel Before scanning to Document Capture Pro, set the operation mode on the control panel. 1. Make sure you installed the product software and connected the product to your computer or network. 2.
  • Page 212 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 213 6. If you want to select scan settings for a particular destination, click the Scan Settings button, select any displayed settings you want to use, and click OK. Note: See the help information in Document Capture Pro for details. If you do not see the Scan Settings button, click the <...

  • Page 214: Scanning With Document Capture Pro In Standard View - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 215 4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the menu bar). You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6.
  • Page 216 You see a preview of your scan in the Document Capture Pro window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page(s) icon and follow the instructions on the screen.

  • Page 217: Scanning With Document Capture - Mac

    Document Capture for details. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list.
  • Page 218 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
  • Page 219 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.

  • Page 220: Scanning In Epson Scan 2

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 221 You see this window: 2. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source. 3. Select the Scanning Side setting if you are scanning from the ADF.
  • Page 222 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary. 5. Select the image type of your original and how you want it scanned as the Image Type setting.

  • Page 223: Available Document Source Settings

    Scanning in Epson Scan 2 Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.

  • Page 224: Additional Scanning Settings - Advanced Settings Tab

    Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.

  • Page 225: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2

    Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.

  • Page 226: Image Format Options

    Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.

  • Page 227: Scan Resolution Guidelines

    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need:...

  • Page 228: Scanning Special Projects

    Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
  • Page 229 You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the < symbol in the Job bar.
  • Page 230 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the cloud server or service destination icons in the Scan and... section of the window. Your product starts scanning and you see the settings window.

  • Page 231: Scanning To A Sharepoint Server Or Cloud Service - Mac

    Scanning to a SharePoint Server or Cloud Service - Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list.

  • Page 232: Scanning Multi-Page Originals As Separate Files - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 233 You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the < symbol in the Job bar.
  • Page 234 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and you see the settings window.
  • Page 235 You see a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11.

  • Page 236: Faxing

    Note: When using the Epson Universal Print Driver or PostScript (PS3) printer software with the product, you can fax using the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support...
  • Page 237 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
  • Page 238 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product.

  • Page 239: Setting Up Fax Features

    Any phone or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS.
  • Page 240 2. Select Settings > General Settings > Fax Settings > Fax Setting Wizard. You see the following screen: 3. Connect your phone line and select Proceed 4. On the next screen, use the displayed keypad to enter the sender name for your fax source, such as your name or a business name.

  • Page 241: Selecting The Line Type

    • If you did not connect an external telephone or answering machine, select No. (Receive Mode is automatically set to Auto; otherwise you cannot receive faxes.) 8. On the next Receive Mode Setting screen, select Yes to receive faxes automatically or select No to receive faxes manually.

  • Page 242: Setting The Number Of Rings To Answer

    You see a screen like this: 3. Select Access Code and select Use. 4. Select the Access Code field and use the displayed keypad to enter the access code, such as 9. Then select OK. 5. Select OK to exit. Parent topic: Setting Up Basic Fax Features Related tasks...

  • Page 243: Selecting Advanced Fax Settings

    You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones and start receiving faxes.

  • Page 244: Send Settings - Fax

    You see a screen like this: 3. If you want to create shortcuts for up to three fax operations, select Quick Operation Button and select a setting and a shortcut button. Note: These shortcuts are displayed on the Fax Settings tab in the main Fax screen. 4.

  • Page 245: Receive Settings - Fax

    Setting Options Description Save Failure Data Saves faxes that failed to be sent in the product’s memory. You can resend the faxes from the product's Job/Status menu. Parent topic: Selecting Advanced Fax Settings Receive Settings - Fax Select the save/forward or print options you want to use for incoming faxes. Save/Forward Settings Setting Options...
  • Page 246 Setting Options Description Auto Reduction Select to reduce the size of large received faxes to fit on the paper size in the selected paper source Select to print large incoming faxes at their original size on multiple sheets, if necessary Split Page Settings Delete Print Data Select how to split large incoming faxes across...

  • Page 247: Report Settings - Fax

    Setting Options Description Print Suspend Time Select On to set a time period to stop automatic printing of faxes or reports and save received faxes in the product’s memory. (Make sure there is enough Time to Stop free memory before using this function.) Time to Restart Quiet Mode Select On to reduce noise during printing.

  • Page 248: Basic Settings - Fax

    Setting Options Description Report Format Simple Prints a simple fax report Detail Prints a fax report that includes error codes Output Method Print Prints fax reports Save to Memory Saves fax reports to a memory device Device Forward Forwards fax reports to a specified destination Parent topic: Selecting Advanced Fax Settings Basic Settings - Fax...
  • Page 249 Setting Options Description Line Type PSTN Selects a standard phone line (Public Switched Telephone Network) Selects Private Branch Exchange, the type of phone line used in office environments where an access code such as 9 must be used to call an outside line Header Your Phone Select to enter the header information and your...

  • Page 250: Security Settings - Fax

    Setting Options Description Rejection Fax Various Lets you automatically reject faxes from blocked numbers, with blank headers, or from unrecognized contacts Parent topic: Selecting Advanced Fax Settings Security Settings - Fax Select the security options you want to use for fax data. Setting Options Description...
  • Page 251 • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window:...

  • Page 252: Setting Up Fax Features Using The Fax Utility - Mac

    You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac.

  • Page 253: Setting Up Contacts And Contact Groups

    1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.

  • Page 254: Setting Up Contacts Using The Product Control Panel

    Parent topic: Faxing Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Note: Contacts can be locked by an administrator. If you cannot access or change contacts, contact your administrator for assistance.
  • Page 255 3. Select Contacts. You see a screen like this: 4. Select the icon. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding.

  • Page 256: Editing Or Deleting A Contact

    7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK.

  • Page 257: Creating A Contact Group

    3. Select Contacts. 4. Select the tab containing the first letter of the contact name, then select the > icon next to the contact you want to edit or delete. You see a screen like this: 5. Do one of the following: •...
  • Page 258 You see a screen like this: 3. Select Contacts. 4. Select the icon. 5. Select Add Group. You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK.

  • Page 259: Editing Or Deleting A Contact Group

    8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and select OK. (This field is optional.) 9. Select the Contact(s) Added to the Group field. You see your contacts list.

  • Page 260: Importing Contacts Using The Fax Utility - Windows

    1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
  • Page 261 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window.
  • Page 262 You see this window: 4. To edit the contacts list on your product, click Contacts. 5. Do one of the following: • To edit a contact, select it in the list and click the icon. • To delete a contact, select it in the list and click the icon.

  • Page 263: Setting Up Speed/Group Dial Lists Using The Fax Utility - Mac

    You see this window: 7. Select File > Import From Windows Address Book. 8. Select the contacts you want to import and click OK. Note: For detailed information, select Help or Open Online Help. Parent topic: Setting Up Contacts and Contact Groups Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac You can set up your speed dial and group dial lists using the FAX Utility.
  • Page 264 You see this window: 3. Select your FAX product in the Printer list. 4. Select Speed Dial/Group Dial List. You see this window:...

  • Page 265: Sending Faxes

    5. To add an entry, double-click an empty entry. Note: To edit an entry, select it and change the information. To delete an entry, select it and press the Delete key on your keyboard. 6. Do one of the following: •...

  • Page 266: Sending A Fax Using The Keypad, Contact List, Or History

    Sending a Fax Using the Keypad, Contact List, or History You can send a fax from your product control panel by entering the fax number, or selecting the number from either the contact list or fax history. Note: You can send a black-and-white fax to up to 100 contacts or 99 groups at a time, or send a color fax to one recipient at a time.
  • Page 267 number. If the access code has been set up in the Line Type setting, enter the # pound sign instead of the code. If your fax number requires a brief pause, select the - icon to insert a pause symbol (–). •...

  • Page 268: Fax Sending Options

    Related references Fax Sending Options Related tasks Selecting the Line Type Using Presets Related topics Placing Originals on the Product Setting Up Contacts Using the Product Control Panel Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Options Description...
  • Page 269 Setting Options Description ADF 2-Sided Select On to enable 2-sided faxing from the ADF. The Direct Send option and color faxing are disabled when you turn on this setting. Continuous Scan (ADF) Off Select On to have the product to prompt if you want to scan another page after a document in the ADF has finished scanning.

  • Page 270: Sending A Fax At A Specified Time

    Setting Options Description Backup Saves a copy of the scanned fax to the selected email address or network folder/FTP location Parent topic: Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice. Note: Make sure the product's date and time settings are correct.

  • Page 271: Sending A Fax On Demand

    8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select 9. Select Send. Note: To cancel faxing, select Cancel. After scanning your originals, your product dials the number and sends the fax at the specified time. Note: If the product is turned off at the specified time, the fax is sent when it is powered on.

  • Page 272: Sending A Stored Fax

    4. Select Polling Send/Board. 5. Select Polling Send. 6. If you need to change any fax settings, select the icon, select Settings, and change the settings. 7. Select Add Document. 8. Select Store. Your document is scanned and stored until you overwrite it or delete it. Note: To display the stored job, press the Job/Status button.

  • Page 273: Dialing Fax Numbers From A Connected Telephone

    4. Select the icon. 5. Select Extended Fax. 6. Select Store Fax Data to turn on the setting and select Close. 7. Select any other fax settings as necessary and select Close. 8. Select Store. 9. When you are ready to send the document, press the home button if necessary and select Fax Box.

  • Page 274: Sending Faxes Using The Fax Utility - Windows

    You see this screen: 5. Select Fax Settings and select settings as necessary. Note: Your product now communicates with the recipient's fax machine. Do not hang up the telephone. 6. When you hear a fax tone, select Send to start sending the fax. Note: If your recipient's fax machine does not print in color, your fax is automatically sent in black- and-white.
  • Page 275 You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen.
  • Page 276 If you’re faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information.

  • Page 277: Sending Faxes Using The Fax Utility - Mac

    7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next.
  • Page 278 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4.
  • Page 279 You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.

  • Page 280: Receiving Faxes

    You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling...

  • Page 281: Receiving Faxes Automatically

    If you connected a telephone to your product so you can use the same phone line for faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button on your product to receive the fax.

  • Page 282: Forwarding Received Faxes

    6. Select Receive again to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes into PDF documents and forward them to a shared folder on the network or to an email address.

  • Page 283: Saving Faxes To An External Usb Device

    2. Select Fax. You see a screen like this: 3. Select the icon. 4. Select Extended Fax. 5. Select Polling Receive to turn on the setting and select Close. 6. Select Close. 7. Enter the fax number you expect to receive the fax from. 8.

  • Page 284: Saving And Viewing Received Faxes

    Related tasks Connecting a USB Device Saving and Viewing Received Faxes You can save received faxes in your product's memory and view them on the LCD screen. The inbox and confidential boxes can hold a maximum of 200 faxes in total. Note: The inbox can be locked by an administrator.

  • Page 285: Selecting Received Fax Options Using The Fax Utility - Windows

    1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
  • Page 286 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window.
  • Page 287 You see this window: 4. To save faxes received by your product on your computer, select Save received faxes on this computer. 5. Select the destination folder and other options, and click OK. You return to the FAX Utility window. 6.

  • Page 288: Checking Fax Status

    7. Select how often you want to be notified of received faxes and click OK. Note: For detailed information, click Help or Open Online Help. Parent topic: Receiving Faxes Checking Fax Status You can check the status of fax jobs on the product control panel. 1.

  • Page 289: Printing Fax Reports

    Printing Fax Reports You can print several types of fax reports whenever necessary. You can also print the fax log automatically by turning on Fax Log Auto Print. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3.
  • Page 290 Stored Fax Documents Print a list of the fax jobs currently stored in the product's memory. Fax Settings List Print a list of the current fax communication settings. Conditional Save/Forward List Print a list of the current conditional save/forward settings. Protocol Trace Print a detailed report for the previously sent or received fax.

  • Page 291: Using External Usb Devices With Your Product

    Connecting a USB Device Connect a USB device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the product.

  • Page 292: Disconnecting A Usb Device

    ** If there are more than 999 files, the JPEGs will be displayed in groups. Parent topic: Connecting a USB Device Disconnecting a USB Device After you finish working with a USB device, follow these steps to remove it. 1. If your product is connected to your computer using a USB cable, do one of the following: •...
  • Page 293 You see a screen like this: 3. Do one of the following to select your photos: • In Single View, select the thumbnail image of the photo you want to print, then press the left or right arrow buttons to scroll through and select additional photos. Or you can select Tile View to select additional photos.

  • Page 294: Printing Tiff Files

    5. Do the following as necessary: • To change the print settings, select Basic Settings or Advanced and select the necessary settings. • To print more than one copy, select Copies and use the displayed keypad to select the number of copies (up to 99).

  • Page 295: Printing Pdf Files

    Printing PDF Files You can select and print PDF files from a USB flash drive (WF-C5790). 1. Press the home button, if necessary. 2. Select Memory Device > PDF. You see a list of the available files. 3. Select the file you want to print. You see information about the file.
  • Page 296 Print settings Available options Description Layout 1-Up Leaves a small margin around the image 20-up Prints 20 images on one page Index Prints thumbnail images with file information Fit Frame Automatically crops the photo to fit into the selected photo layout Turns off automatic cropping Quality...

  • Page 297: Transferring Files On A Usb Device

    Transferring Files on a USB Device You can transfer files to and from a USB device inserted into the USB port on the front of your product. Setting Up File Sharing for File Transfers from Your Computer Transferring Files from a USB Device to Your Computer Parent topic: Using External USB Devices with Your Product Setting Up File Sharing for File Transfers from Your Computer...

  • Page 298: Transferring Files From A Usb Device To Your Computer

    Transferring Files from a USB Device to Your Computer You can transfer files to and from a USB device inserted into the USB port on the front of your product and a computer connected to your product. Note: Do not transfer files to and from a USB device while you are printing from the device. 1.

  • Page 299: Replacing Ink Supply Units (Ink Packs) And Maintenance Boxes

    The maintenance box stores ink that gets flushed from the system during print head cleaning. Note: Please dispose of your used Epson branded ink packs and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink packs and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle...

  • Page 300: Checking Ink And Maintenance Box Status - Windows

    You can also check the status of the ink packs and maintenance box from the product control panel. 1. Press the home button, if necessary. 2. Select the icon. You see a screen like this: The ink and maintenance box levels are displayed at the bottom of the screen. Note: The displayed ink and maintenance box levels are approximate.
  • Page 301 Note: If any of the ink packs installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. 3. To disable promotional offers, right-click the product icon in the Windows taskbar and select...

  • Page 302: Checking Ink And Maintenance Box Status - Mac

    You see this window: 4. Deselect the Display Epson Offers checkbox. Parent topic: Check Ink and Maintenance Box Status Related concepts Maintenance Box Replacement Related tasks Removing and Installing Ink Packs Checking Ink and Maintenance Box Status - Mac You can check the status of your ink and maintenance box using a utility on your Mac.
  • Page 303 • Replace or reinstall the maintenance box or an ink pack as indicated on the screen. Note: If an ink pack installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...

  • Page 304: Purchase Epson Ink Packs And Maintenance Boxes

    800-807-7766 in Canada. Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or continuously.

  • Page 305: Removing And Installing Ink Packs

    902XL — Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing Ink Packs Make sure you have your replacement ink packs handy before you begin. You must install new ink packs immediately after removing the old ones.
  • Page 306 3. Press the ink pack tray until it clicks and pull it out. 4. Remove the used ink pack from the tray. Note: Dispose of used ink packs carefully. Do not take the used ink pack apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water.
  • Page 307 6. Insert the new ink pack into the ink pack tray as shown. Make sure the top of the ink pack is level with the top of the tray. 7. Slide the ink pack tray into the product until it clicks. Note: If you cannot insert the tray all the way, make sure you are inserting the correct color ink pack and that the top of the ink pack is level with the top of the tray.

  • Page 308: Printing With Black Ink And Expended Color Ink Packs

    If you see a message during printing telling you that you can temporarily print in black ink with an expended color ink supply unit, you can cancel your print job and select settings to print on plain paper or on an envelope. Note: To use this feature, Epson Status Monitor must be enabled.

  • Page 309: Printing With Expended Color Ink Packs - Mac

    6. Select the Black/Grayscale or Grayscale checkbox. 7. Click OK. 8. Print your document. Epson Status Monitor 3 displays a print message. 9. Click Print in Black to print your document. Parent topic: Printing with Black Ink and Expended Color Ink Packs...

  • Page 310: Conserving Low Black Ink With Windows

    You see a screen like this: 6. Select On as the Permit temporary black printing setting. 7. Click OK. 8. Close the utility window. 9. Load plain paper or an envelope in your product. 10. Access the print settings in your print application. 11.

  • Page 311: Maintenance Box Replacement

    Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document you are printing.

  • Page 312: Adjusting Print Quality

    If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...

  • Page 313: Print Head Nozzle Check

    Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product.
  • Page 314 If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...

  • Page 315: Checking The Nozzles Using A Computer Utility

    Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.
  • Page 316 If there are gaps or the pattern is faint, clean the print head. If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...

  • Page 317: Print Head Cleaning

    Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if ink is expended, and may not be able to clean it when ink is low. You must replace the ink pack first.

  • Page 318: Cleaning The Print Head Using A Computer Utility

    Print head needs cleaning If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...
  • Page 319 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers &...

  • Page 320: Print Head Alignment

    • If there are gaps or the pattern is faint, click Clean to clean the print head again. If you don’t see any improvement after cleaning the print head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...

  • Page 321: Aligning The Print Head Using The Product Control Panel

    Parent topic: Adjusting Print Quality Related concepts Print Head Cleaning Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2.

  • Page 322: Cleaning The Paper Guide

    Select the number representing the pattern with the least misaligned vertical line. • Horizontal Alignment: Select the number representing the pattern with the least amount of separation or overlap. 8. Select Done. Parent topic: Print Head Alignment Related tasks Loading Paper in the Cassette Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink.
  • Page 323 2. Press the home button, if necessary. 3. Select Settings > Maintenance > Paper Guide Cleaning. 4. Select the paper source you want to clean. 5. Follow the on-screen instructions to clean the paper guide. 6. Repeat these steps as necessary until the paper comes out clean. Note: If the paper is still smeared or scuffed, repeat these steps to clean the other paper sources.

  • Page 324: Cleaning And Transporting Your Product

    Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 325 7. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.
  • Page 326 8. Open the ADF cover. 9. Use a soft, dry, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. Parent topic: Cleaning and Transporting Your Product...

  • Page 327: Transporting Your Product

    Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation as described here. Caution: During transportation and storage, follow these guidelines: • Because the product is heavy, two or more people should lift and carry it using the hand positions shown here: •...
  • Page 328 7. Secure the print head to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product. 8. Lower the scanner unit.
  • Page 329 9. Uninstall the optional paper cassette, if necessary.
  • Page 330 10. Close the rear paper feed slot and output tray and lower the control panel. 11. Remove the output tray. 12. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation.
  • Page 331 Related concepts Print Head Cleaning Print Head Alignment...

  • Page 332: Solving Problems

    Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...

  • Page 333: Product Status Messages

    Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
  • Page 334 Cannot print because XX is out of Turn the product off and then back on again. Reinsert the order. You can print from another indicated paper cassette. If the error persists, contact Epson for cassette. support. You need to replace Ink Supply Replace the indicated ink packs.

  • Page 335: Job Status Error Codes

    To use cloud services, update the Contact your product administrator. root certificate from the Epson Web Config utility. Check that the printer driver is On a Windows computer, go to Control Panel > Hardware and installed on the computer and that Sound >...
  • Page 336 Code Condition/solution Collated printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the PDL Font > Macro option from the Settings > General Settings > System Administration > Clear Internal Memory Data list, reduce the size of the print job, or print one copy at a time.
  • Page 337 Code Condition/solution The product cannot detect a dial tone. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting.
  • Page 338 Code Condition/solution An authentication error has occurred. Check the authentication settings in the Settings > General Settings > Scan Settings > Email Server > Server Settings menu. If the problem cannot be cleared, contact your product administrator. A communication error has occurred. Check the network connection or the authentication settings in the Settings >...

  • Page 339: Running A Product Check

    Code Condition/solution A communication error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture or Document Capture Pro. If the problem cannot be cleared, contact your product administrator. An error occurred while saving data to an external USB memory device.
  • Page 340 1. Disconnect any interface cables connected to your product. 2. Load plain paper in the paper cassette. 3. Press the home button, if necessary. 4. Select Settings. 5. Select Maintenance. You see a screen like this: 6. Select Print Head Nozzle Check. You see a screen like this:...

  • Page 341: Resetting Control Panel Defaults

    • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...

  • Page 342: Solving Setup Problems

    You see a screen like this: 4. Select one of these options: • Network Settings: Resets all network settings • Copy Settings: Resets all settings for copying • Scan Settings: Resets all settings for scanning • Fax Settings: Resets all settings for faxing •...

  • Page 343: Product Does Not Turn On Or Off

    • If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...

  • Page 344: Solving Network Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
  • Page 345 • Verify that your router or access point is operating correctly by connecting to it from your computer or another device. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. •...

  • Page 346: Network Software Cannot Find Product On A Network

    Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.

  • Page 347: Product Does Not Appear In Mac Printer Window

    Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.

  • Page 348: Cannot Scan Over A Network

    Wi-Fi or Wired Networking Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software.

  • Page 349: Solving Copying Problems

    • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.

  • Page 350: Product Makes Noise, But Nothing Copies

    Product Makes Noise When It Sits for a While Originals Do Not Feed From the Automatic Document Feeder Parent topic: Solving Problems Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions: •...

  • Page 351: Solving Paper Problems

    • Do not load originals above the arrow mark on the ADF edge guide. Parent topic: Solving Copying Problems Related references Paper Feeding Problems Paper Jams Inside the Product Automatic Document Feeder (ADF) Specifications Related tasks Cleaning Your Product Solving Paper Problems Check these sections if you have problems using paper with your product.

  • Page 352: Paper Feeding Problems

    Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette or rear feed slot.

  • Page 353: Paper Ejection Problems

    Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in this manual.

  • Page 354: Nothing Prints

    Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on and connected to your computer. • Make sure any interface cables are connected securely at both ends. •...

  • Page 355: Printing Is Slow

    2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
  • Page 356 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.

  • Page 357: Solving Postscript Printing Problems

    Solving PostScript Printing Problems Check these solutions if you have problems using the PostScript printing software. Nothing Prints Using the PostScript Printing Software Documents Print Incorrectly Using the PostScript Printing Software Accessing Printer Properties - PostScript - Windows Parent topic: Solving Problems Nothing Prints Using the PostScript Printing Software If your document doesn't print, try these solutions:...

  • Page 358: Accessing Printer Properties - Postscript - Windows

    • In Windows, if printing is slow, try selecting Fast as the Print Quality setting on the Advanced tab of the printer software. Parent topic: Solving PostScript Printing Problems Accessing Printer Properties - PostScript - Windows You can access the printer properties to view and change product settings for PostScript printing. 1.

  • Page 359: Inverted Image

    Parent topic: Solving Problems Inverted Image If your printed image is inverted unexpectedly, try these solutions: • Turn off any mirror or inversion settings in your printing application. • Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.

  • Page 360: Incorrect Margins On Printout

    Related tasks Selecting Basic Print Settings - Windows Selecting Extended Settings - Windows Selecting Basic Print Settings - Mac Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. •...

  • Page 361: Incorrect Image Size Or Position

    • If incorrect characters still appear in your prints, try connecting your product using a different cable. • Windows or Mac: Make sure you are using the printer software for this product. Check the product name at the top of the driver window. •...

  • Page 362: Slanted Printout

    Slanted Printout If your printouts are slanted, try these solutions: • Slide the edge guides against the edges of the paper. • Select a higher print quality setting in your printer software. • Turn off any high speed settings in your product software. •...

  • Page 363: White Or Dark Lines In Printout

    White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Page 364 • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded. • Make sure you loaded the printable side of the paper correctly for your product.

  • Page 365: Faint Printout Or Printout Has Gaps

    Related references Compatible Epson Papers Paper Specifications Related tasks Cleaning the Paper Guide Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac...

  • Page 366: Grainy Printout

    Related tasks Cleaning the Paper Guide Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Removing and Installing Ink Packs Related topics Loading Paper Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. •...

  • Page 367: Incorrect Colors

    Try using the color management options in your printer software. • Try turning off the PhotoEnhance setting in Windows. • For best results, use genuine Epson paper. • On the product control panel, change the Fix Photo setting from Auto to another option, or select Enhance Off.

  • Page 368: Solving Scanning Problems

    Removing and Installing Ink Packs Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: •...

  • Page 369: Cannot Start Epson Scan 2

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.

  • Page 370: Image Consists Of A Few Dots Only

    Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image is Distorted or Blurry Image Colors are Patchy at the Edges Image is Too Dark Back of Original Image Appears in Scanned Image Ripple Patterns Appear in an Image Scanned Image Colors Do Not Match Original Colors Scanned Image Edges are Cropped...

  • Page 371: Straight Lines In An Image Appear Crooked

    • Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the Resolution setting.

  • Page 372: Image Colors Are Patchy At The Edges

    You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting.

  • Page 373: Scanned Image Colors Do Not Match Original Colors

    Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...

  • Page 374: Cannot Send Or Receive Faxes

    • If an error code is displayed on the control panel, try the solutions suggested in the error code list. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working.
  • Page 375 Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.

  • Page 376: Cannot Receive Faxes With A Telephone Connected To Your Product

    Related topics Loading Paper Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. •...

  • Page 377: Sent Fax Quality Is Poor

    • If the product cannot print a received fax due to a product error, such as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related tasks Saving and Viewing Received Faxes Sent Fax Quality is Poor...

  • Page 378: Received Fax Quality Is Poor

    Related tasks Cleaning Your Product Related topics Placing Originals on the Product Received Fax Quality is Poor If you receive a poor quality fax, try these solutions: • Try enabling the error correction mode (ECM) setting. • Contact the fax sender and ask them to send the fax in a higher resolution. •...

  • Page 379: Cannot View Or Print From A Usb Device

    Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product, try these solutions: • Make sure memory devices are enabled on the product. •...

  • Page 380: Cannot Transfer Files To Or From A Usb Device

    • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.

  • Page 381: Uninstalling Product Software - Mac

    In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 10: Select Epson Scan 2 and click Uninstall.

  • Page 382: Where To Get Help

    Printers & Scanners window, select your product name and click the – (remove) icon to remove it. Parent topic: Uninstall Your Product Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.),...

  • Page 383: Technical Specifications

    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.

  • Page 384: Mac System Requirements

    • Windows Server 2008 R2 • Windows Server 2008 • Windows Server 2003 R2 • Windows Server 2003 SP2 or later Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...

  • Page 385: Paper Specifications

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.

  • Page 386: Printable Area Specifications

    20 lb (95 g/m ) to 24 lb (90 g/m Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Single sheets Top/bottom/right/left: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.85 inches (47 mm) minimum Reduced print quality area/bottom: 1.77 inches (45 mm) minimum...

  • Page 387: Automatic Document Feeder (Adf) Specifications

    Envelopes Left/right: 0.12 inch (3 mm) minimum Top/bottom: 0.20 inch (5 mm) minimum Reduced print quality area/left: 0.71 inch (18 mm) minimum Reduced print quality area/right: 1.85 inches (47 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications Paper input Faceup loading Paper output...

  • Page 388: Scanning Specifications

    Scanning Specifications Scanner type Flatbed, color Photoelectric device Effective pixels 10200 × 14040 pixels at 1200 dpi Document size Maximum: 8.5 × 11.7 inches (216 × 297 mm) Scanner glass: US letter or A4 Scanning resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output resolution 50 to 9600 dpi in 1 dpi increments...

  • Page 389: Ink Pack Specifications

    Technical Specifications Ink Pack Specifications Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or continuously.

  • Page 390: Dimension Specifications

    Ink pack life Opened package: 6 months Unopened package: do not use if the date on the package has expired Temperature Storage: –22 to 104 °F (–30 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 8.6 °F (–13 °C) Ink thaws and is usable after 3 hours at 77 °F (25 °C) Parent topic: Technical Specifications...

  • Page 391: Environmental Specifications

    (without condensation) Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Hi-Speed USB (for Mass storage class for external storage) Note: Epson cannot guarantee the operation of externally connected devices.

  • Page 392: External Usb Device Specifications

    Do not use devices with the following requirements: • Dedicated driver • Security settings, such as password or encryption, etc. USB memory device Formatted in FAT, FAT32, or exFAT Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standard IEEE 802.11 b/g/n;...

  • Page 393: Safety And Approvals Specifications

    Ethernet Standard IEEE802.3i (10BASE-T)* IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE-T)* IEEE802.3az (Energy Efficient Ethernet); the connected device should be IEEE802.3az compliant Communication mode Auto, 10Mbps Full duplex, 10Mbps Half duplex, 100Mbps Full duplex, 100Mbps Half duplex Connector RJ-45 * Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference. Security IEEE802.1X;...

  • Page 394: Postscript Fonts (Wf-C5790)

    This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 395: Pcl Fonts (Wf-C5790)

    Font name Family HP equivalent Algiers Medium, Extra Bold Albertus NimbusSansNo2 Medium, Bold, Italic, Bold Italic Arial Nimbus Roman No9 Medium, Bold, Italic, Bold Italic Times New Nimbus Sans Medium, Bold, Oblique, Bold Helvetica Oblique Nimbus Sans Narrow Medium, Bold, Oblique, Bold Helvetica Narrow Oblique Palladio...
  • Page 396 Font name Family HP equivalent Symbol set Nimbus Mono PS Regular, Bold, Oblique, CourierPS Bold Oblique Nimbus Roman No4 Medium, Bold, Italic, Bold CG Times Italic URW Classico Medium, Bold, Italic, Bold CG Omega Italic URW Coronet — Coronet URW Clarendon —...
  • Page 397 Font name Family HP equivalent Symbol set URW Bookman Light, Demi, Light Italic, ITC Bookman Demi Italic URW Century Roman, Bold, Italic, Bold New Century Schoolbook Schoolbook Italic Nimbus Roman Medium, Bold, Italic, Bold Times Italic URW Chancery — ITC Zapf Chancery Italic Medium Italic Symbol —...

  • Page 398: Pcl Mode 5 Symbol Sets (Wf-C5790)

    Note: Depending on the print density, or quality and color of the paper, the OCR/Barcode Bitmap fonts may not be readable. Print a sample and check for readability before printing large quantities. Parent topic: Technical Specifications PCL Mode 5 Symbol Sets (WF-C5790) Your product can access a variety of symbol sets.
  • Page 399 Symbol set name Attribute Font classification 8859-9 ISO 1, 2, 3, 9 WiTurkish 1, 2, 3 MSPublishin 1, 2, 3 Ve Math 1, 2, 3 8859-10 ISO 1, 2, 3, 9 DeskTop 1, 2, 3 Math-8 1, 2, 3, 7, 8 Roman-8 1, 2, 3, 9 WiE.Europe...
  • Page 400 Symbol set name Attribute Font classification PcBlt775 1, 2, 3 Pc866Cyr 1, 2 Greek8 1, 2 WinGrk 1, 2 WinCyr 1, 2 Pc851Grk 1, 2 ISOCyr 1, 2, 9 Pc8Grk 1, 2 ISOGrk 1, 2 Pc866Ukr 1, 2 Hebrew7 1, 7 8859-8 ISO 1, 7 Hebrew8...
  • Page 401 Parent topic: Technical Specifications...

  • Page 402: Notices

    Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 403 • Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end.

  • Page 404: Ink Pack Safety Instructions

    • Do not open the scanner section while the product is copying, printing, scanning, or performing any other functions. • Be careful not to trap your fingers when closing the document cover or scanner. • Except as specifically explained in your documentation, do not attempt to service or disassemble the product yourself.

  • Page 405: Wireless Connection Safety Instructions

    • Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.

  • Page 406: Fcc Compliance Statement

    If you have problems with this product and require technical or customer support, please visit www.epson.com for more information. This product is not intended to be repaired by the customer. If you experience trouble connecting this equipment to a telephone line, please contact: Name: Epson America, Inc.
  • Page 407 Telephone: (562) 981-3840 If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment may not be used on coin service provided by the telephone company. Connection to party line service is subject to state tariffs.

  • Page 408: Binding Arbitration And Class Waiver

    1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
  • Page 409 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 410 Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration.
  • Page 411 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 412: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 413: Libtiff Software Acknowledgment

    Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice.

  • Page 414: Default Delay Times For Power Management For Epson Products

    Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

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