Troubleshooting & Led Signals - Genie GCL-LJ Series Manual

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Operator does NOT operate when wall control is pressed
• Replace Wireless Wall Console Batteries, see page 41.
• If applicable, turn Sure-Lock™ off with basic wall console, see page 21.
• Check power source
• If power is OK, check connections at powerhead terminals.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Operator runs, but door does not move
• Ensure coupler set screws have not loosened, see page 9.
Operator works from wall control, but NOT from remote
• Check all remotes.
• Replace remote battery, see page 41.
• Program remotes to powerhead, see page 29.
Remote has less than 25 feet operating range or no operation
• Relocate remote inside car and /or point remote at garage door.
• Replace remote battery, see page 41.
• Eliminate possible competing signals (radio, etc.).
Door starts down, reverses - Safety device malfunction
• If new Installation, make sure only approved safety devices are installed.
• Check if limits are properly set, see pages 26-27. Adjust limits as needed.
• Check if Safe-T- Beam® red LED is flashing. See page 34, Safe-T-Beam® system check.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 34, Safe-T-Beam® system.
• Check garage door for binding.
• Disconnect operator and try to manually close the door.
• If an operational problem exists, and operator will not close, the operator can be forced to close as follows: Press and hold
the wall control button until door is completely closed.
• Check for interference from adjacent safety device unit, see page 34.
• Check operator Door Lock and wire connections, see page 19.
• Contact Genie customer care.
Door starts down and stops before close limit. Door only opens
• Check safety device wire connection at powerhead and at device. See page 12/29, Safe-T-Beam® system check.
• Check if limits are properly set, see pages 26-27. Adjust limits as needed.
• Check contact reverse, see page 28.
• Check garage door for binding. See maintenance and adjustment. Page 41.
• Check closing force control, see page 28, and force settings 32.
• Check operator door lock and wire connections, see page 19.
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TROUBLESHOOTING