Troubleshooting & Led Signals - Genie Single Programming, Operation & Maintenance Manual

TROUBLESHOOTING
6
Use the guide below along with the self diagnostic powerhead LEDs to help
troubleshoot any problems.
Need help or have questions? DO NOT RETURN to the store.
Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.
PROBLEM: WHAT TO DO:
Opener does NOT • Turn Sure-Lock™ OFF See page 6.
• Check power source.
operate when wall
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
control is pressed.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
• Make sure carriage is engaged with chain/belt turnbuckle. Refer to installation
Opener runs, but
door does not poster or download poster from www.GenieCompany.com
move. • Check to make sure chain/belt is not broken or off its pulley.
Opener works from • Check all remotes.
wall control, but • Replace remote battery. See page 16.
• Program remotes to powerhead. See page 9.
NOT from remote.
Remote has less • Relocate remote inside car and /or point remote at garage door.
than 25 feet • Replace battery. See page 16.
• Reposition door opener antenna.
operating range or
no operation. • Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 16.
• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster
Door starts down,
then STOPS and from www.GenieCompany.com.
goes back up. • If NEW Installation, make sure ONLY the Safe-T-Beams® that came with this opener are installed.
• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
OR
Safe-T-Beam • Check if Safe-T- Beam® red LED is flashing. See page 18, Safe-T-Beam® system check.
®
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 18, Safe-T-Beam®system.
System malfunction.
• Check garage door for binding. See page 15.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press
and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units. See page 18.
• Contact Genie at 1-800-35-GENIE.
• Check Safe-T- Beam®wire connection at powerhead and at STBs. See page 18, Safe-T-Beam® system check.
Door starts down,
then STOPS before • Check if limits are properly set. See pages 6-7. Adjust limits as needed.
it is closed. • Check CONTACT REVERSE. See page 8.
OR Door will only • Check garage door for binding. See maintenance and adjustment. Page 15.
open. • Check closing "FORCE" control. See page 8, or Force settings. Page 19.
Door starts up, but • Check if limits are properly set. See pages 6-7. Adjust limits as needed.
STOPS before it is • Be sure door, opener, springs are in good repair, properly lubricated and balanced.
completely open. • Check closing/opening "FORCE" control. See page 8, or Force settings Page 19.
• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the "dealer locater" to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
• Turn Sure-Lock™ OFF See page 6.
Door will only run
closed. • Check if limits are properly set. See pages 6-7.
• Check door balance, condition, and door spring. See page 15.
• Check opening "FORCE" control. See page 8, or Force settings. Page 19.
• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the "dealer locater" to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts • Button stuck on wall control or remote.
for no reason. • Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 17.
Noisy operation.
• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.
Door opener runs
• Check operating condition of door. Door may need professional repair/adjustment.
slow. • Is this opener installed on a one-piece door? This opener is not designed to operate a one-piece door.
20