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Problem
•
Calls and messages fail to
phone numbers in a public
network, or
•
Calls and messages are
not received from phone
numbers in a public net-
work.
When the LEX device is in pri-
vate mode:
•
Calls and messages are
not received from phone
numbers in a public net-
work.
When the LEX device is in pri-
vate mode:
•
Messages and voice mails
to your private network
phone number are not re-
ceived.
When the LEX device is in
public mode:
Send Feedback
Cause
The caller might be using the
public network phone number
for the LEX.
SMS and voicemail are not
implemented in your private
network.
Interconnection is not imple-
mented between private net-
work and public network.
Chapter 13: Maintenance and Troubleshooting
Solution
then the LEX needs to be in
public mode to call and an-
swer calls from a public net-
work.
To switch modes, see
and Private Carrier Modes on
page
56.
NOTICE: Emergen-
cy calling is availa-
ble when the LEX is
in private mode,
based on emergen-
cy settings in the pri-
vate SIM card. For
more information,
see
Emergency
Services on page
89.
If there is no connection be-
tween private network and
public network in your system,
the LEX needs to be in public
mode to answer calls to your
public network number and to
check voice mails for your
public network phone number.
To switch modes, see
and Private Carrier Modes on
page
56. If you prefer to keep
the LEX in private mode, then
you have the option of provid-
ing your private network
phone number to the caller, if
allowed by your organization's
policies.
If SMS messages and voice-
mail are only available on the
public network, callers must
use your public network phone
number to leave messages
and voice mails. Also, the LEX
must be in private mode to ac-
cess those messages and
voice mails. To switch modes,
see
Public and Private Carrier
Modes on page
If there is no connection be-
tween private network and
public network in your system,
then the LEX must be in pri-
MN003475A01-B
Public
Public
56.
Table continued...
167
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Chapters
Table of Contents
Troubleshooting
