Customer Assistance; Suggestions For Obtaining Service For Your Vehicle; Prepare For The Appointment; Prepare A List - Jeep GLADIATOR 2022 Owner's Manual

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SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE

PREPARE FOR THE APPOINTMENT

All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's ser-
vice history. This can often provide a clue to the current
problem.

PREPARE A LIST

Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident
or work done that is not on your maintenance log, let
the service advisor know.

BE REASONABLE WITH REQUESTS

If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle (additional charges may apply). If you need a
rental, it is advisable to make these arrangements
when you call for an appointment.

IF YOU NEED ASSISTANCE

FCA US LLC and its authorized dealers are vitally inter-
ested in your satisfaction. We want you to be happy with
our products and services.

CUSTOMER ASSISTANCE

Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high qual-
ity service. FCA US LLC's authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed cor-
rectly and in a timely manner.
This is why you should always talk to an authorized
dealer's service manager first. If for some reason you
are still not satisfied, talk to the general manager or
owner of the authorized dealer. They want to know if
you need assistance. If an authorized dealer is unable
to resolve the concern, you may contact FCA US LLC's
Customer Assistance center.
Any communication to FCA US LLC's customer center
should include the following information:
•
Owner's name and address
•
Owner's telephone number (home, mobile, and
office)
•
Authorized dealer name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage

FCA US LLC CUSTOMER CENTER

P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426-5337
FCA CANADA INC. CUSTOMER
CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French

MEXICO

Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, CDMX
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND U.S. VIRGIN
ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (877) 426-5337
CUSTOMER ASSISTANCE FOR THE
HEARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties, FCA
US LLC has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center.