Receiving Automated Support With Supportassist - Dell PowerEdge C6615 Installation And Service Manual

● How-to videos
● Reference materials, including the Installation and Service Manual, and mechanical overview
● The system service tag to quickly access the specific hardware configuration and warranty information
● A direct link to Dell to contact technical assistance and sales teams
Steps
1. Go to www.dell.com/qrl, and navigate to your specific product or
2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick
Resource Locator section.
Figure 75. Quick Resource Locator for PowerEdge C6615 system

Receiving automated support with SupportAssist

Dell SupportAssist is an optional Dell Services offering that automates technical support for your Dell server, storage, and
networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the
following benefits:
● Automated issue detection — SupportAssist monitors your Dell devices and automatically detects hardware issues, both
proactively and predictively.
● Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell
Technical Support.
● Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and
uploads it securely to Dell. This information is used by Dell Technical Support to troubleshoot the issue.
● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about
SupportAssist, go to www.dell.com/supportassist.
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