Loewe Connect 32 User Manual page 121

Connect 32
User manual
Troubleshooting
Problem
Despite video or music file being played back,
no sound can be heard.
A media file that is displayed can not be played
back.
Characters received in the WLAN code of the
wireless router cannot be entered for the
network configuration at the TV set.
When searching for wireless routers, no
device is found.
Possible cause
a) The TV set is set to mute or the volume has
been turned down too much.
b) An audio device that does not exist or that
is not connected, is registered under
System settings Connections
Sound components (e.g., HiFi/AV am-
plifier).
The format of the file is not supported (see also
limitations in chapter Technical data, section
Media – File formats supported.
The device does not support all special
characters.
The router is not ready for wireless
communication.
Remedy / Instructions
a) Increase the volume by pressing the V+ key
on the remote control for a longer time. This
will also cancel any mute setting.
b) Connect the audio device and switch it on.
In the Sound components wizard change
back to TV speakers.
No remedy.
Change the WLAN key of the router.
Check your wireless router.
Try to make the connection again a few
minutes later.
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