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Support
Customer Support
eSupport
Our internet-based support system can be accessed at
services:
Online Support Assistant
The Online Support Assistant allows users to obtain instant self-help, step-by-step instructions and information on Fuji
Xerox products 24 hours a day, 7 days a week.
My Account
My Account provides access to information about your account. You can view your invoice details, submit your meter
readings, order toner or request machine relocations.
Online Supply Ordering
For a full range of products, you can access the site directly at www.xeroxsupplies.com.au.
Customer Training
Fuji Xerox will provide on-site training (standard) with the delivery of our equipment. Additional or repeat training is
available (charges and conditions apply).
The duration of the standard Color C60/C70 Customer Operator course is 1½ days in total. (Standard installation for the
Engineer and Analyst is additional/separate to the 1½ days)
Fuji Xerox Australia also offers a range of additional industry related courses to assist a customer in better understanding
the technology, the industry, and new opportunities. For more details, please contact your Account Representative.
Customer Care Centre
The Fuji Xerox Customer Care Centre is available 24/7 for all service calls and for customer application requests. You can
contact them directly on 1 800 028 962.
Remote Services
Production Remote services will be enabled at machine install and provides Fuji Xerox with up to date information about
the machine's current state, including:
Quick identification of potential technical problems
•
Quick and accurate diagnoses of technical problems
•
Ordering of replacement parts ahead of time
•
Faster resolution of issues, often occurring in less time than sending a service engineer
•
A PRS security white paper is available on request from your account manager
NOTE:
Device status data is sent via a secure internet connection between the machine and Fuji Xerox using
Secure Socket Layer (SSL) protocols and 128-bit encryption; only machine performance information is sent to Fuji
Xerox through this connection. Remote services may not be available in all areas.
http://www.fujixerox.com.au/support
and includes a number of
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