If (J097) Appears - Ricoh Pro C651EX Troubleshooting Manual

4.2.4 If (J097) Appears

Cause:
Paper is skewed.
Solution:
Depending on the cause of the problem, do one the following:
The side fences in the paper trays are not positioned correctly.
Adjust the side fences to match the paper width.
When you close the paper tray, the side fences may become misaligned due to
the weight of the paper. To prevent this, close the paper tray slowly.
For details about loading paper, see "Loading Paper", About This Machine.
The paper size/orientation/type is not specified correctly.
In tray paper settings, specify the size, orientation, and type of the paper in use.
For details about tray paper settings, see "Changing Tray Paper Settings",
Paper Settings Reference.
Sheets of mixed type, thickness, or color are loaded in the paper tray.
Load identical sheets in the paper tray.
When printing from a tray containing sheets of mixed color, you can prevent
paper misfeeding by specifying the following settings:
1. In the [Adjustment Settings for Skilled Operators] menu, set [0107:
Deactivate Image Position Adjustment Across Feed Dir] to [On].
2. Set [0108: Skew Detection] to [Off].
An envelope is used.
The machine feeds envelopes with their flaps open. If the flap has an oblique
edge, a skew may be wrongly detected.
Disable the skew detection function.
<If custom paper is used>
1. In [Advanced Settings] for the custom paper in use, set [05: Skew
Detection] to [Off].
<If custom paper is not used>
1. In the [Adjustment Settings for Skilled Operators] menu, set [0108: Skew
Detection] to [Off].
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