Ricoh PRO C751 Troubleshooting Manual
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Ricoh PRO C751 Troubleshooting Manual

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For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.
1
When the Machine Does Not Operate As Wanted
2
Clearing Misfeeds
3
Appendix

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh PRO C751

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Clearing Misfeeds Appendix For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.

  • Page 3: Documentation For This Machine

    Documentation for This Machine About This Machine ..........................Troubleshooting (This manual) ........................ Network and System Settings Reference ....................... Connecting to a network ..........................Changing the default settings of the system, and related information ............ Paper Settings Reference ......................... Security Reference ............................

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Documentation for This Machine........................1 Manuals for This Machine..........................4 Notice..................................6 Important.................................6 How to Read This Manual..........................7 Symbols................................7 Names of Major Items...........................7 Notes................................8 1. When the Machine Does Not Operate As Wanted Indicators................................9 Attention Light..............................11 Beep Alert.................................13 Checking Machine Status and Settings......................14 When You Have Problems Operating the Machine..................17 Adjusting the Color Registration........................24 Adjusting the Image Position...........................25...
  • Page 5 When E Is Displayed...........................44 When K Is Displayed...........................45 When L Is Displayed............................46 When Mc1 - Mc4 Is Displayed........................47 When Mc5 or Mc6 Is Displayed.......................47 When Mc7 or Mc8 Is Displayed.......................48 When N1 - N5 Is Displayed........................49 When N6 - N22 Is Displayed........................50 When Q1 - Q4 Is Displayed........................52 When Rb1 - Rb5 Is Displayed in the Case of Finisher SR5030..............53 When Rb6 - Rb9 Is Displayed in the Case of Finisher SR5030..............54...

  • Page 6: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before you use this machine. Refer to the manuals that are relevant to what you want to do with the machine. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. ®...
  • Page 7 Guide to Paper Explains paper characteristics and methods for handling paper. • Manuals provided are specific to machine types. • In addition to the above, manuals are also provided for the Printer function.

  • Page 8: Notice

    Notice Important In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. For good output quality, the manufacturer recommends that you use genuine toner from the manufacturer.

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

  • Page 10: Notes

    Notes Contents of this manual are subject to change without prior notice. Some illustrations in this manual might be slightly different from the machine. Certain options might not be available in some countries. For details, please contact your local dealer. Depending on which country you are in, certain units may be optional.

  • Page 11: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes indicators that appear on the display panel when the machine requires the user to clear misfeeds, add paper, or perform other troubleshooting procedures.
  • Page 12 1. When the Machine Does Not Operate As Wanted Indicator Status : Open Cover indicator Appears when one or more covers of the machine are open.

  • Page 13: Attention Light

    Attention Light Attention Light This section describes the names and functions of the attention light. • Do not push or pull the attention light when installed to the machine. Doing so may result in damage or malfunction of the attention light or the machine. CAL154 The attention light notifies the user by light when there is a paper jam or no paper is left.
  • Page 14 1. When the Machine Does Not Operate As Wanted Lamp Status The top lamp flashes yellow. Warning (Example) • Toner has nearly run out. • Waste toner bottle is nearly full. Read the message on the display panel, and then take appropriate action.

  • Page 15: Beep Alert

    Beep Alert Beep Alert This section describes the different beep patterns that the machine emits to notify users of various events and conditions. Beep pattern Meaning Cause Single short beep Panel/screen input A key on the control or display panels accepted.

  • Page 16: Checking Machine Status And Settings

    1. When the Machine Does Not Operate As Wanted Checking Machine Status and Settings This section describes how to check the machine's system status. Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. •...
  • Page 17 Checking Machine Status and Settings • [Machine IPv6 Address] Displays the machine's IPv6 address. [Manual Configuration Address] displays the IPv6 address configured manually. Inquiry You can check the following items under [Inquiry]: • [Machine Repairs] Displays the machine number and contact number that are required for service. •...
  • Page 18 1. When the Machine Does Not Operate As Wanted • [No Staples], [Waste Staple Recept. Full], [Punch Receptacle Full], [No Binding Ring Combs], [Output Tray Full], [Paper Misfeed], [Cover Open], [Comb Punch Receptcl Full], and [Waste Paper Receptcl Full] appear on the [Maintenance Info] tab only when these errors occur. •...

  • Page 19: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes Solutions The operation switch This occurs in the following Check if the machine is communicating indicator continues blinking cases:...
  • Page 20 1. When the Machine Does Not Operate As Wanted Problem Causes Solutions "Please wait." appears. This message appears when Wait for a while. If the message does you change the toner not disappear in two minutes, contact cartridge. your service representative. "Self checking..."...
  • Page 21 When You Have Problems Operating the Machine Problem Causes Solutions Original images are printed You may have loaded the Load paper correctly. Load paper into on the reverse side of the paper incorrectly. the paper tray with the print side down. paper.
  • Page 22 1. When the Machine Does Not Operate As Wanted Problem Causes Solutions Misfeeds occur when The envelopes are curled. • Make sure you fully flatten curled printing to envelopes. envelopes before you load them. Do not stack envelopes over the limit mark on the paper tray.
  • Page 23 When You Have Problems Operating the Machine Problem Causes Solutions Wrinkling occurs when gate Wrinkling can occur if gate When applying gate fold, letter fold-in, fold, letter fold-in, or letter fold, letter fold-in, or letter or letter fold-out to paper larger than fold-out is applied.
  • Page 24 1. When the Machine Does Not Operate As Wanted Problem Causes Solutions The print image is not The machine has not Contact the machine administrator or properly positioned on the detected the paper type your service representative. paper. and/or width correctly. Paper delivered to the high Paper is curled.
  • Page 25 When You Have Problems Operating the Machine • If you cannot make prints as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine • Curled paper causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing.

  • Page 26: Adjusting The Color Registration

    1. When the Machine Does Not Operate As Wanted Adjusting the Color Registration This section describes how to adjust the color registration by specifying a setting in [Maintenance]. When the machine is moved, the fusing unit is replaced, or after printing repeatedly for some time, registration shifting might occur.

  • Page 27: Adjusting The Image Position

    Adjusting the Image Position Adjusting the Image Position Depending on your machine, the procedure for adjusting the image position may be slightly different. For details, contact the machine administrator.

  • Page 28: Pausing Print When Using Finisher Sr5030 Or Booklet Finisher Sr5040

    1. When the Machine Does Not Operate As Wanted Pausing Print When Using Finisher SR5030 or Booklet Finisher SR5040 This section describes how to suspend a large print job when using the Finisher SR5030 or Booklet Finisher SR5040. Depending on the image you are printing, prints might not stack properly. If this happens, suspend the job, remove the prints and then restart the job.

  • Page 29: When The Output Z-Folded Paper Is Less Than The Stack Capacity

    When the Output Z-folded Paper Is Less than the Stack Capacity When the Output Z-folded Paper Is Less than the Stack Capacity When you use the multi-folding unit, Finisher SR5030, or Booklet Finisher SR5040 to print Z-folded paper, the machine might indicate that the output tray is full even though the output paper on the tray is less than the stack capacity.

  • Page 30: Multi-Folding Unit

    1. When the Machine Does Not Operate As Wanted Multi-Folding Unit Lift up and slide the Z-fold support tray for multi-folding unit to the right, and then set it in place. CDN003 • When you have finished using the Z-fold support tray for multi-folding unit, lift it up and slide the tray to the left, and then lower it.

  • Page 31: When The Output Letter Fold-Out Paper Is Less Than The Stack Capacity

    When the Output Letter Fold-out Paper Is Less than the Stack Capacity When the Output Letter Fold-out Paper Is Less than the Stack Capacity When you print letter fold-out paper with multi-sheet fold, the machine might indicate that the output tray is full even though the output paper on the tray is less than the stack capacity.
  • Page 32 1. When the Machine Does Not Operate As Wanted Pull out the output holding unit for letter fold-out. CDN002 • When you have finished using the Z-fold support tray for multi-folding unit and the output holding unit for letter fold-out, return each to their previous positions. CDN004...

  • Page 33: When Large Size Paper Is Not Properly Aligned

    When Large Size Paper Is Not Properly Aligned When Large Size Paper Is Not Properly Aligned This section describes what to do if paper with a size of B4 , 8 " 14" or larger is not properly aligned or falls from the finisher shift tray when using Finisher SR5030 or Booklet Finisher SR5040. Press the [Suspend/Resume] key.
  • Page 34 1. When the Machine Does Not Operate As Wanted Press the [Suspend/Resume] key to restart the print.

  • Page 35: When Coated Paper Is Not Properly Aligned

    When Coated Paper Is Not Properly Aligned When Coated Paper Is Not Properly Aligned If the size of the coated paper used for printing is B4 , 8 " 14" , or larger, the output paper from Finisher SR5030 or Booklet Finisher SR5040 might be curled, might stick to other sheets and push it off the tray, or might not be aligned properly.

  • Page 36: Using Thick Coated Paper

    1. When the Machine Does Not Operate As Wanted Set the auxiliary tray for thin coated paper by aligning the tray with grooves on the end fence. CDN026 Press the [Suspend/Resume] key to restart the print. • When the output paper curls downward, it might not align properly, even if the auxiliary tray for thin coated paper is used.
  • Page 37 When Coated Paper Is Not Properly Aligned Press the [Suspend/Resume] key. CDN007 Remove the prints. Pull out the finisher shift tray's extension. CDN011 Set the auxiliary paper tray. CDN012 Press the [Suspend/Resume] key to restart the print. • If the output paper fails to align properly on the auxiliary paper tray, use the auxiliary tray for thin coated paper.
  • Page 38 1. When the Machine Does Not Operate As Wanted...

  • Page 39: Clearing Misfeeds

    2. Clearing Misfeeds This chapter describes what to do if a paper jam (misfeed) occurs. Removing Jammed Paper This section describes how to locate and remove jammed paper. • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface."...

  • Page 40: Locating Jammed Paper

    2. Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper following the procedures stated on the sticker inside the finisher or front cover. The location of the paper jam (misfeed) is indicated by the letter shown on the display panel. CEQ009 Press [Instruction Details].
  • Page 41 Removing Jammed Paper Press the key of the section from where you want to remove the jammed paper. After each step is completed, press [Next]. To go back to the previous step, press [Previous]. Press [Entire View], the entire machine is displayed. When all jammed paper is removed, restore the machine to the original state.

  • Page 42: When A Is Displayed

    2. Clearing Misfeeds When A Is Displayed Open both front Turn knobs A2 and Open the paper tray, Remove misfed covers. A3 clockwise. and then remove paper. misfed paper. Lower lever A1. Return lever A1 to its Return the paper tray original position.

  • Page 43: When B Is Displayed

    Removing Jammed Paper When B Is Displayed Open both front Turn knob B2 Turn knobs B3 and Turn lever B5 to the covers. clockwise, and then B4 counterclockwise. left, and then pull remove misfed paper. out the unit. Turn lever B1 to Return lever B1 to its the left.

  • Page 44: When D Is Displayed

    2. Clearing Misfeeds When D Is Displayed Open both front Turn lever C1 to the Pull lever D2 up to Remove misfed covers. left, and then pull release the lock, paper. out the unit. and then raise the Open the cover of If you cannot remove lever D2.
  • Page 45 Removing Jammed Paper CDN042 2. Align the knob with the slot on the unit, and then insert it. CDN041 3. Turn the knob counterclockwise until the misfed paper comes out from the right side of the unit, and then remove it. CDN040 4.

  • Page 46: When E Is Displayed

    2. Clearing Misfeeds When E Is Displayed Open the front left cover. Remove misfed paper. Close the front left cover. CDN032...

  • Page 47: When K Is Displayed

    Removing Jammed Paper When K Is Displayed Open the buffer pass Remove misfed paper. Push Kc3 button to Turn knob Kc4 20 to unit front cover. close Kc2 cover. 22 times clockwise. Turn knob Kc1 20 to 22 times counterclockwise. Open Kc2 cover.

  • Page 48: When L Is Displayed

    2. Clearing Misfeeds When L Is Displayed Open the stacker Raise lever L2, Raise lever L3. Turn knob L4 upper cover. and then remove 17 to 19 times counterclockwise, misfed paper. Raise lever L1, and then remove and then remove Return lever L2 misfed paper.

  • Page 49: When Mc1 - Mc4 Is Displayed

    Removing Jammed Paper When Mc1 - Mc4 Is Displayed Open the ring binder Raise lever Mc2, Raise lever Mc3, Raise lever Mc4, and then remove and then remove and then remove front right and front misfed paper. left covers. misfed paper. misfed paper.

  • Page 50: When Mc7 Or Mc8 Is Displayed

    2. Clearing Misfeeds When Mc7 or Mc8 Is Displayed Open the ring binder Pull handle Mc8, Remove any bound Remove misfed front right cover. and then pull out paper. booklets that are the unit. inside the machine. Lower lever Mc7. Return the unit to its Close the ring binder original position.

  • Page 51: When N1 - N5 Is Displayed

    Removing Jammed Paper When N1 - N5 Is Displayed CDN025...

  • Page 52: When N6 - N22 Is Displayed

    2. Clearing Misfeeds When N6 - N22 Is Displayed Pull handle N9 clockwise. clockwise. and pull the unit fully out. Remove misfed paper. clockwise. Remove misfed paper. Pull the lever N10 towards you, and then check the lock is released. Remove misfed paper from inside.
  • Page 53 Removing Jammed Paper CDN024...

  • Page 54: When Q1 - Q4 Is Displayed

    2. Clearing Misfeeds When Q1 - Q4 Is Displayed Turn knob Q1 Turn knob Q2 Open the interposer Open the interposer counterclockwise. upper tray cover. counterclockwise. main cover and right cover. Remove misfed paper. Remove misfed paper. Close the interposer main cover and right Open the interposer cover.

  • Page 55: When Rb1 - Rb5 Is Displayed In The Case Of Finisher Sr5030

    Removing Jammed Paper When Rb1 - Rb5 Is Displayed in the Case of Finisher SR5030 Return lever Rb3 to Raise lever Rb3, Open the finisher Turn knob Rb2, its original position. front cover. and then remove clockwise and then misfed paper. remove misfed Raise lever Rb1, paper.

  • Page 56: When Rb6 - Rb9 Is Displayed In The Case Of Finisher Sr5030

    2. Clearing Misfeeds When Rb6 - Rb9 Is Displayed in the Case of Finisher SR5030 Open the finisher Pull lever Rb7 to the Turn knob Rb8 clockwise, front cover. and then remove misfed left. paper. Lower lever Rb6. Return levers Rb6 and Rb7 to their original positions.

  • Page 57: When Rb1 - Rb5 Is Displayed In The Case Of Booklet Finisher Sr5040

    Removing Jammed Paper When Rb1 - Rb5 Is Displayed in the Case of Booklet Finisher SR5040 Return lever Rb3 to Open the finisher Raise lever Rb3, Turn knob Rb2 its original position. front cover. and then remove clockwise, and then misfed paper.

  • Page 58: When Rb10 - Rb17 Is Displayed In The Case Of Booklet Finisher Sr5040

    2. Clearing Misfeeds When Rb10 - Rb17 Is Displayed in the Case of Booklet Finisher SR5040 Turn knob Rb11 Open the finisher Pull handle Rb12, Raise lever Rb13, 9 to 11 times. front cover. and then pull out and then remove the staple unit.

  • Page 59: When U Is Displayed

    Removing Jammed Paper When U Is Displayed Turn knob U2, and Lower lever U3. Turn knob U4, and Open the Wide LCT front cover. then remove misfed then remove misfed paper. paper. Lower lever U1. Return lever U1 to Return lever U3 to its original position.

  • Page 60: When V Is Displayed

    2. Clearing Misfeeds When V Is Displayed Disconnect the multi Remove misfed paper. bypass tray. Return the multi bypass tray to its original position. CDN006 When Z Is Displayed Open both front Turn knobs Z1 and Remove misfed paper. Turn lever C1 to the covers.

  • Page 61: Removing Jammed Staples

    Removing Jammed Staples Removing Jammed Staples This section describes how to remove jammed staples. • Keep your hands clear of the booklet finisher tray when removing misfed paper, pulling out or pushing in the finisher's staple unit. You can trap and injure your fingers if you do not. •...

  • Page 62: Finisher Sr5030

    2. Clearing Misfeeds Finisher SR5030 Turn knob Rb19 Open the finisher Pull out the Pull out the cartridge front cover. counterclockwise to cartridge lever. gently. rotate the staple unit. Pull handle Rb18, and then pull out staple unit. Hold the lever, Open the face Remove jammed Pull down the face...

  • Page 63: Booklet Finisher Sr5040

    Removing Jammed Staples Booklet Finisher SR5040 When S1 Is Displayed Open the finisher Turn knob Rb19 Pull out the Pull out the cartridge front cover. counterclockwise to cartridge lever. gently. rotate the staple unit. Pull handle Rb18, and then pull out staple unit.
  • Page 64 2. Clearing Misfeeds When S2 Is Displayed (Saddle Stitch) Open the face Open the finisher Pull out the Pull out the plate of the cartridge gently. front cover. cartridge levers. cartridge. Pull handle Rb12, and then pull out the staple unit. Hold the levers, Remove jammed Pull up the face...

  • Page 65: Removing Jammed Ring Combs

    Removing Jammed Ring Combs Removing Jammed Ring Combs This section describes how to remove jammed ring combs. • Keep your hands clear of the inside of the ring binder and the space under the ring binder tray. You can trap your fingers if you do not. If ring combs become jammed, a message appears on the display panel.

  • Page 66: Removing Punch Waste

    2. Clearing Misfeeds Removing Punch Waste This section describes how to remove punch waste. If punch waste box or comb binding punch receptacle is full, a message appears on the display panel. When the message appears, remove punch waste. • While the message is displayed, you cannot use the punch function. •...

  • Page 67: Removing Staple Waste

    Removing Staple Waste Removing Staple Waste This section describes how to remove staple waste when using the Finisher SR5030 or Booklet Finisher SR5040. If staple waste box is full, a message appears on the display panel. When the message appears, remove staple waste.

  • Page 68: Removing Waste Paper

    2. Clearing Misfeeds Removing Waste Paper This section describes how to remove the paper waste produced by the trimmer unit. Remove waste paper. Open the trimmer front cover. Reinstall the waste paper receptacle. Pull out the waste paper receptacle. Close the trimmer front cover.

  • Page 69: Appendix

    3. Appendix Trademarks Adobe, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ® Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.
  • Page 70 3. Appendix...

  • Page 71: Index

    INDEX Adjusting the color registration......Removing jammed paper........Adjusting the image position........ Removing jammed ring combs......Attention light............Removing jammed staples........Removing punch waste......... Removing staple waste......... Beep alert............... Removing waste paper......... Booklet Finisher SR5040..26, 27, 31, 33, 61, 64, Ring binder............
  • Page 72 When Rt1 or Rt2 is displayed....... When the output letter fold-out paper is less than the stack capacity..........When the output z-folded paper is less than the stack capacity............When U is displayed..........When V is displayed..........When Z is displayed..........Z-folded paper............
  • Page 73 MEMO...
  • Page 74 MEMO M044-7524...
  • Page 75 © 2011...
  • Page 76 M044-7524...

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