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TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes
and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons
whom rely wholly or in part on any description or statement contained within this manual. Please visit www.true- fitness.com to
obtain the most recent version of all manuals and contact the TRUE Service Department at 800-883-8783 for assistance with
troubleshooting and diagnostics.
Malfunction
No Power
Unit resets or pauses
randomly
Walking belt is off
center
Walking belt hesitates
or slips when stepping
Rubbing sound from
treadmill when in
operation
Heart rate displaying
erratically or not
displaying
40
Possible Cause
Unit turned off
Damaged power cord
Power cord not fully seated in socket
No Power at outlet
Tripped circuit breaker
Damaged power cord
Power cord not fully seated in socket
Safety e-stop key not fully engaged
Insufficient power
Error code is displayed on console
Pinched or loose main communication
cable
No User Present displayed on screen
Uneven floor
Adjust belt tracking
Adjust belt tension
Lubricate running belt
Walking belt is rubbing a straddle
cover
Foreign object may be stuck under
walking belt
Foreign object may be stuck in motor
compartment
Roller bearings may be damaged
Drive motor may be damaged
Drive belt may be misaligned
Transmitter belt contacts are not
making good contact with the skin
Contacts on the transmitter belt are
not moist
Transmitter belt is not within 3 feet (1
meter) of the heart rate receiver
Truefitness.com / 800.426.6570 / 636.272.7100
Corrective Action
Verify the On/Off switch is at the ON Position
Replace Power Cord
Inspect power connection at the unit and outlet
Use a voltmeter to verify power at outlet
The location of the circuit breaker is next to the On/
Off switch. Verify the circuit breaker is not open. If the
breaker is open reset.
Replace power cord
Inspect power connection at the unit and outlet
Re-engage the safety/e-stop key to the console
Verify output voltage from 20A outlet with a voltmeter
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
User weight must be over 90lbs. Verify No User
Present settings in console.
Adjust treadmill with rear leveling feet. See Chapter 5:
Running Belt Alignment
See Chapter 5: Centering the Running Belt
See Chapter 5: Tensioning the Running Belt
See Chapter 5: Treadmill Lubrication
Adjust belt tracking. See Chapter 5: Centering the
Running Belt
Inspect under the unit. Remove and object that may be
under the unit.
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Contact TRUE Fitness Customer Service Department
Re-adjust the transmitter belt so that it is in full con-
tact with the skin
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you are within 3
feet (1 meter) of the console
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