True Fitness PERFORMANCE 100 Owner's Manual page 45

TROUBLESHOOTING GUIDE
Malfunction
Heart rate is displaying
erratically or not dis-
playing (continued)
Fault Code
Fault CN00: Corrupted
Console Configuration
Fault CN01: Internal
Fault
Fault CN02: Invalid
Console Configuration
Fault CN03: Stuck Key
Fault CN04: Lower
Board Comm Fault
Possible Cause
The battery inside the transmitter belt
is depleted
Another user wearing a compatible
transmitter strap is within 3 foot (1
meter) of the unit
Environmental interference from high
voltage power lines
Environmental interference from
computers
Environmental interference from motor
driven appliances
Environmental interference from cell
or cordless phone
Environmental interference from Wi-
Fi router
Category Description
Corrupted brainboard con-
figuration - fails integrity
Console
check
Console Math error - software
The product configuration
data has failed validation
Console
checks (incline ranges make
no sense, etc.)
Membrane Key stuck down/
Console
closed
Brainboard fails to receive
timely communication
Console
responses from lower board
- Fault after 3 retries
Truefitness.com / 800.426.6570 / 636.272.7100
(CONTINUED)
Corrective Action
Replace the transmitter belt with a compatible
transmitter belt
Move the units so that there is more space in-between
units
Move the unit to another position within the room or
move the cause of the interference until heart rate
reading are stable. If the probable source of interference
is plugged into the same outlet move the suspect source
to another outlet.
Cause
Corrupt software
Firmware and software
versions are not
compatible
Console Configure
incorrectly
Corrupt Software
Console configured
incorrectly
Incline Motor out of
range
Loose Cable
Membrane key is
damaged
Loose Cable
Motor control board
Console
:
Corrective Action
Power cycle
Re-configure console
Re-install software/
firmware
Contact dealer or
TRUE service
Power cycle
Re-configure console
Re-install software/
firmware
Contact dealer or
TRUE service
Power cycle
Re-configure console
Contact dealer or
TRUE service
Contact dealer or
TRUE service
Power cycle
Check cable
connections
Contact dealer or
TRUE service
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