Canon imageCLASS LBP325dn Service Manual page 110

Code Character strings
8xxx 0709 Tracking ID is not match
8xxx 2000 Unknown error
8xxx 2003 Network is not ready, try later
8xxx 2004 Server response error ([hexadec-
imal]) [detailed error information
on the server side]
8xxx 200A Server connection error
8xxx 200B Server address resolution error
8xxx 2014 Proxy connection error
8xxx 2015 Proxy address resolution error
8xxx 201E Proxy authentication error
8xxx 2028 Server certificate error
8xxx 2046 Server certificate expired
8xxx 2047 Server response time out
8xxx 2058 Unknown error
8xxx 2063 SOAP Fault
xxxx xxxx Device internal error
xxxx xxxx SUSPEND: Initialize Failure!
Cause
When the firmware is updated, the tracking
ID in the reply of Updater differs from that
specified by UGW.
Other communication errors
After the main power of the device is turned
OFF and then ON, a communication test
was performed with the network not ready.
UGW reply error: Communication to UGW
has succeeded, but an error occurred and
UGW returned an error.
UGW connection error:
• TCP/IP communication failed.
• The IP address of the device has not
been set.
UGW address resolution error
The address is invalid and connection to the
proxy server fails.
Proxy address name resolution error
Proxy authentication error
• The root certificate for the server has
not been registered on the device.
• The user has used another certificate
and the correct certificate file has not
been registered.
• The date and time of the device is cor-
rect.
• The root certificate registered on the
device has expired.
• The root certificate registered by the
user at first is used and the correct cer-
tificate has not been registered.
• The date of the device is outside the
validity period.
UGW reply time-out
SOAP Client failed to obtain SOAPRes-
ponse. It may be caused by a problem on
the server side or a temporary problem in
network load, etc.
SOAP error (SOAP Fault)
Device internal error
Internal error at startup of E-RDS
100
3. Technical Explanation (System)
Remedy
Collect Debug log and send it to the Support
Dept. of the sales company.
Perform and complete a communication test
(COM-TEST).
Check the connection status of the network.
Perform a communication test (COM-TEST)
60 seconds after turning ON the power of the
device.
Wait for a while and then try again. Check the
error code (in hex notation) and the details of
the error (detailed error information on the
server side) from UGW displayed after the
message.
• Check the connection status of the net-
work.
• If proxy is used, configure the proxy set-
tings and check the status of the proxy
server.
• Check that Internet connection is avail-
able in the environment.
Check the address/port of the proxy server,
and configure the settings again.
• Check the host name and the DNS set-
tings of the proxy server.
• Set the proxy server using the IP ad-
dress.
Check the user name and password for log-
ging in to the proxy, and configure the set-
tings again.
• Install the latest device system software
(upgrade the version).
• Set the correct date and time on the de-
vice.
• Execute CA-KEY > CLEAR, and turn
OFF and then ON the power of the de-
vice (automatic installation of the CA
certificate at the time of shipment).
Set the correct date and time on the device.
If the date and time set on the device is cor-
rect, upgrade the version to the latest sys-
tem.
If this occurs during a communication test,
wait for a while and then perform a commu-
nication test (COM-TEST) again.
Perform and complete a communication test
(COM-TEST).
Check that the value of the port number of
UGW (RGW- PORT) is 443.
Turn OFF and then ON the power of the de-
vice. Or, replace the system software of the
device (version upgrade).
Turn OFF and then ON the power of the de-
vice.