Figure 43 Call Recording Filename - American Date Format; Figure 44 Call Recording Filename - European Date Format - Nortel Observe User Manual

Nortel remote agent observe software: user guide
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Figure 43 Call Recording Filename – American Date Format.
Figure 44 Call Recording Filename – European Date Format.
Notes:
1. Call Recording is not available for Non SCCS call centres of for call centres
running SCCS prior to version 4.2.
2. If an observer is operating in Listen and Speak mode during a call (see
Listen and Speak Mode, section 6.5: "Observer TUI Menu"), and if they speak
on this call, this speech will not be included as part of the call recording.
Planning, Installation and Administration Guide
Nortel Proprietary
101

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