Tui Authentication - Nortel Observe User Manual

6.3 TUI Authentication

To Log into the Nortel Remote Agent Observe TUI, the Administrator or Observer
must first be authenticated.
Administrator TUI Login
The administrator account is automatically created with a default user ID and
password. To access the TUI for the first time, the administrator must log in using
this default user ID and password combination supplied. The administrator TUI
password may then be changed (see Administrator TUI Password Change, section
6.4: "Administrator TUI Menu").
Observer TUI Login
When Creating Observer Accounts on the Browser User Interface (BUI) (see
section 5.4: "Creation of Observer Accounts"), the administrator assigns the
observer a TUI password. This may then be supplied to the observer with all other
account information. The observer must then use this user ID/ password
combination to log into the TUI.
TUI Login Security Checks
There are three different security checks in place to deal with repeated login-
failures on the TUI. They are:
1. Three invalid passwords entered for the same valid User ID on a single call.
If a caller enters three invalid passwords for a valid User ID, then a
message indicating login failure is played and the call is terminated by the
Nortel Remote Agent Observe TUI.
If the above security breach occurs for a specific user ID on three
successive occasions, then the account is disabled and may only be re-
enabled by the administrator.
2. Greater than three valid user IDs used during a single login attempt.
If a caller fails to login correctly after using more than 3 different valid user
IDs, then a message indicating login failure is played and the call is
terminated.
3. Greater than nine failed login attempts on a single call.
If a caller fails to login after 9 User ID/password combination attempts then
a message indicating login failure is played and the call is terminated.
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