How To Get Help; Getting Help From The Nortel Web Site; Getting Help Over The Phone From A Nortel Solutions Center; Getting Help From A Specialist By Using An Express Routing Code - Nortel 2382 Configuration Manual

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
More specifically, the site enables you to:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues
• sign up for automatic notification of new software and documentation for Nortel equipment
• open and manage technical support cases

Getting help over the phone from a Nortel solutions center

If you don't find the information you require on the Nortel Technical Support Web site, and have a Nortel support
contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your region:
http://www.nortel.com/callus

Getting help from a specialist by using an express routing code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your
call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:
http://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical
support staff for that distributor or reseller.
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