Hitachi SH1 Series Basic Manual page 3

Introduction
Method of Inquiry and Product Warranty
◼ Method of Inquiry about Product
• For an inquiry about product damage or faults or a question
about the product, notify your supplier or local Hitachi
inverter sales office.
■
Inverter Model: It beginning with SH1- in specification label.
■
Manufacturer Number (MFG No.): It shows in specification label.
■
Date of purchase: Customer's purchased period.
■
Inquiry contents:
・ Inform us the defective point and its condition.
・ Inform us the suspicious content and its detail.
◼ Product Warranty
• The product SH1 Series inverter will be warranted by Hitachi
Industrial Equipment (Nanjing) Co., Ltd. afterward "HINC",
during the warranty period from your date of purchase only
under proper usage of product.
• Furthermore, the warranty expressed here is covered only for
the product delivered from Hitachi, and will not be
responsible for others damage or loss of products like a
motor or any equipment or systems damage caused by
improper usage of the product. Minimize the consequence
on equipment or system by applying safety design which is
able to notify a hazard alarm to the user in case of
malfunction or damage of the delivered product. The
selection and application of delivered product must be done
with sufficient margin on performance, as well as other
equipment or system with sufficient redundancy design. Also,
the compatibility of the product with the customer's
intended use is not warranted, hence the validation test
should be done by the customer by their responsibility
before put in operation.
• In case of delivery a defective product, or encountered a
defects on quality during a manufacturing process, Hitachi
will repair or exchange with free of charge, only when the
product is in warranty period (afterward, we call "warranty
service").
• The product will be warranted for one year from your date of
purchase. However, depending on case, sending technical
assistance for repairing will be charged to the customer. Also,
Hitachi will not be responsible of any readjustment or testing
on site.
• After warranty service, the exchanged or repaired part will be
warranted for 6 month from date of warranty service. Hitachi
will be responsible for repair or exchange of defective part
only for the exchanged or repaired part only during this
warranty period.
Introduction/Cautions/Warranty & Contact us
• In order to receive warranty service, you should present the
recipe issued by product supplier or any other document that
permit to check the purchase date. However, any defects,
damage, malfunction or any other failure caused by one of
the following facts will not be covered by warranty service.
(1) Cannot confirm the purchase date.
(2) The damage or fault resulted from improper usage or
inadequate handling of the product and not conforming
usage described into the Basic Guide.
(3) Incorrect usage of product and/or the inverter,
inadequate setting of product and/or the inverter,
remodeling or inadequate repair and repair carried out
by unqualified repair center.
(4) Deterioration and wear resulted from normal operation.
(5) Fault resulted from natural disaster, such as earthquake,
fire disaster, lightning strike, pollution, salt pollution, or
abnormal voltage or any others external factor.
(6) Shock, falling, or Vibration resulted during
transportation or displacement after purchase.
(7) Damage or fault resulted from remodeling firmware by
unqualified personal not belonging to Hitachi.
(8) Damage or fault resulted from customer's made
programing function (EzSQ).
• By warranty service, might lose the data stored inside the
product, as well as, customers made (EzSQ) program. Make
sure to back up by own responsibility. However, in case of
malfunction resulting from the circuit board of the storage
devices, the backup will not be possible. It is recommended
to keep a backup during the testing phase by using keypad
VOP (option) or PC software ProDriveNext.
◼ Liability Limitation
• In this product warranty, all warranties offered to the
customer are stipulated, and neither HINC, affiliated
companies nor related dealers are liable to any express
warranties or implied warranties including, but not limited to,
product merchantability or specific application fitness.
• Also, Hitachi, affiliated companies or related dealers are not
responsible of any incidental damage, special damage, direct
loss, or indirect loss (even predictable or not) sustained by
the customer as a result of a faulty product.
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