Mercedes-Benz EQE 350+ Owner's Manual page 350

More information on Mercedes me: https://
www.mercedes.me
T T r r ansf ansferr erred dat ed data dur a during a Mer ing a Mercedes me call cedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an e cient service.
The following requirements must be ful lled for
the transfer of the data:
The vehicle is switched on.
R
The required data transfer technology is sup-
R
ported by the mobile phone network provider.
The quality of the mobile connection is su -
R
cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
R
The available mobile phone transmission tech-
R
nology.
The activated Mercedes me connect services.
R
The service selected in the voice control sys-
R
tem.
%
A prompt for consent to the data transfer only
occurs if the corresponding Mercedes me
connect service is not activated.
Data tr Dat a transf ansfer if Mer er if Mercedes me connect ser cedes me connect services
ar are no e not activ t activat ated ed
If no Mercedes me connect services are activated
and the data protection prompt has been con-
rmed the following data is transmitted:
Vehicle identi cation number
R
Time of the call
R
Reason for the initiation of the call
R
Con rmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
MBUX multimedia system 347
If a call is made a er automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
Current mileage and maintenance data
R
vices
Current vehicle location
R
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been con rmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
Current vehicle location
R
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an e cient service:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
347