Determining Why An Mbm Does Not Appear In Element Manager; Procedure Steps - Nortel Business Communications Manager 450 Installation Manual

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Determining why an MBM does not appear in Element Manager

Use the following procedure if an installed MBM does not appear in Element
Manager.

Procedure steps

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Go to an extension on the MBM if it is a station MBM.
OR
Go to an extension that has access to one of the lines on the MBM if it is a
trunk MBM. Select the line or line pool to which the line belongs.
Check for a dial tone.
Use this extension to make a call to another extension on the system if it is
a station MBM.
OR
Make a call using the line or line pool if it is a trunk MBM.
Use this extension to make a call to an external telephone number if you are
testing a station MBM.
Action
Check that the correct feature is included in your installed keycode.
Check that both the Power and Status LEDs on the MBM are solid green.
If the Power LED is off, and the MBM is installed in the expansion cabinet,
check that the power supply cable is properly seated in the expansion
cabinet and the power supply is connected to a working power outlet.
Ensure that the MBM is properly seated in the MBM bay.
If the Status LED is not solid green, and the MBM is installed in the
expansion cabinet, check that the Expansion cable is properly seated in the
Expansion port on the expansion cabinet and on the main unit.
Ensure that the MBM is enabled using either Element Manager or Telset
Administration. If the MBM is enabled, disable and re-enable it.
Ensure that all DIP switches are set correctly. For more information, see
MBM installation (page 43).
Nortel Business Communications Manager 450 1.0
Installation — System
NN40160-301 01.04 Standard
July 2009
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Troubleshooting 99