Working With Detroit Diesel Service Outlets; Step One; Step Two - Detroit Diesel MBE 900 Operator's Manual

Working with Detroit Diesel
Service Outlets
As the owner of a Detroit Diesel
product you have a complete network
of Detroit Diesel service outlets in the
U.S. and Canada, plus many outlets
worldwide that are prepared to meet
your parts and service needs:
□ Service by trained personnel
□ Sales teams to help determine your
specific power requirements
□ In many areas, emergency service
24 hours a day
□ Complete parts support including
reliabilt® remanufactured parts
□ Product information and literature
We recognize however, that despite
the best intentions of everyone
concerned, misunderstandings may
occur. Normally, any situation
that arises in connection with the
sale, operation, or service of your
product will be handled by the
authorized service outlet in your area
(in the U.S. and Canada check the
Yellow Pages or service locator at
www.detroitdiesel.com for the Detroit
Diesel service outlet nearest you).
Detroit Diesel has established a
three-step procedure that customers
should follow when experiencing
a problem with any Detroit Diesel
Product or Part. Detroit Diesel fully
realizes that ultimately the customer's
All information subject to change without notice. (Rev. 04/08)
DDC-SVC-MAN-0040 0704 Copyright © 2008 DETROIT DIESEL CORPORATION
MBE 900 ENGINE 2007 OPERATOR'S GUIDE
concerns will be resolved at the
Distributor/Dealer level and therefore
encourages customers to follow the
procedure outlined below:

Step One

Customers should discuss the problem
with a member of management
from the authorized service outlet.
Frequently, complaints are the result
of a breakdown in communication
and can quickly be resolved by a
member of management. If they have
already discussed the problem with
the Distributor or Dealer Sales or
Service Manager, they should contact
the General Manager.

Step Two

When it appears that the problem
cannot readily be resolved at the
Distributor/Dealer level without
additional assistance, the Detroit
Diesel Customer Support Center
(CSC) should be contacted at
313–592–5800.
The information provided to the CSC
will be forwarded to the appropriate
Regional Product Support Manager.
The customer will then be assisted
be a member of the Regional Product
Support Managers staff, depending on
the nature of his/her problem.
Prior to this contacting the CSC, the
customer should have the following
information available:
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