Samsung MultiXpress K4 Series Service Manual page 384

A3 mono copier

Table of Contents

4. Troubleshooting

► Error Code

► Error message

Paper jam inside of machine.

Paper jam has occurred inside the machine. (Regi. roller drive is defective / Regi. sensor is defective.)

► Troubleshooting method

M2–1211 : When the machine is warming-up, jammed paper inside machine is detected.

M2–1213 : The leading edge of the paper has not reached the regi. sensor within the specified time.

M2-1214 : The paper has not left from the regi. sensor within the specified time.

1) Open the side cover. Remove the jammed paper.

2) If jammed paper occurs continually, check the following.

a) Enter SVC mode. Execute Regi. motor test. If the motor operation is normal, go to step d).

b) Remove the rear cover. Check if the Regi/MP/feed motor cable is connected correctly.

c) If the connection is OK, replace the main drive unit(JC93-00912A).

(Refer to 3.3.12. Main Drive unit)

d) If the Regi/MP/feed motor operation is normal, check the regi sensor.

e) If the regi sensor operation is abnormal, check the harness.

f) If the connection is OK, replace the regi. sensor (0604-001381).

(Refer to 3.3.25. Registration Unit)

Troubleshooting