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► Error Code
A1–1211
A1–1213
► Error message
Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists.
► Symptom
Fuser motor does not operate. / Fuser motor is operational but machine recognizes status as stopped.
► Troubleshooting method
1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around fuser unit.
(Refer to 3.3.20. Side unit)
3) Remove the rear cover
(Refer to 3.3.2. Rear cover)
4) Check if the fuser motor connector is connected correctly.
5) f the connection is OK, turn the machine on. Enter the SVC mode. Select the motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0030)
a) If the motor does not operates,
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4. Troubleshooting
4-68
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Table of Contents
Troubleshooting
