Ricoh P C311W User Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Printer
  5. P C311W
  6. User manual

Ricoh P C311W User Manual

Hide thumbs Also See for P C311W:
Table of Contents

Advertisement

Quick Links

User's Guide
For safe and correct use, be sure to read Safety Information separately
provided before using the machine.

Advertisement

Table of Contents
loading

Related Manuals for Ricoh P C311W

Summary of Contents for Ricoh P C311W

  • Page 1 User's Guide For safe and correct use, be sure to read Safety Information separately provided before using the machine.

  • Page 3: Table Of Contents

    Installing Option............................... 19 Attaching Paper Feed Unit.......................... 19 About Operation Tools............................ 22 Using RICOH Smart Device Connector......................23 Connecting a Smart Device to the Machine Using NFC................24 Writing the Machine's Information to the NFC with a Smart Device............24 Using the Application on a Smart Device by Using NFC.................24 2.
  • Page 4 Specifying the Paper Type.......................... 34 Specifying the Standard Paper Size......................35 Specifying a Custom Paper Size........................ 35 Specifying Paper Type and Paper Size Using Web Image Monitor............37 Specifying a Custom Paper Size........................ 37 Specifying Paper Type and Paper Size Using the Printer Driver..............38 When Using Windows..........................
  • Page 5 4. Configuring the Machine Using the Control Panel Basic Operation............................... 69 Menu Chart...............................70 Admin. Tools..............................71 Printer Settings..............................73 List/Test Print..............................73 System................................73 PCL Menu..............................74 PS Menu............................... 76 System Settings..............................77 Tray Paper Settings............................81 Network Settings.............................. 84 Print List/Report..............................88 Printing the Configuration Page........................
  • Page 6 Network Status Tab...........................108 IPv6 Configuration Tab..........................109 Network Application Tab......................... 110 TLS Security Tab............................111 DNS Tab..............................111 Auto E-mail Notification Tab........................112 SNMPv1/v2 Tab............................113 SNMPv3 Tab............................. 114 SMTP Tab..............................117 POP3 Tab..............................118 Wireless Tab.............................. 118 Certificate Tab............................120 Configuring the IPsec Settings........................124 IPsec Global Settings Tab.........................124 IPsec Policy List Tab...........................
  • Page 7 Disposal..............................155 Where to Inquire............................155 7. Troubleshooting Error and Status Messages on the Control Panel..................157 Panel Indicator............................... 161 Removing Paper Jams............................162 Removing Printing Jams..........................162 When You Cannot Print Test Page....................... 170 Paper Feed Problems.............................171 Print Quality Problems........................... 174 Checking the Condition of the Machine....................174 Checking the Printer Driver Settings......................
  • Page 8 Enabling and Disabling IPsec Using the Control Panel................200 Notes About the Toner..........................201 Specifications of the Machine........................202 General Function Specifications......................202 Printer Function Specifications........................204 Paper Feed Unit TK1220..........................204 Consumables..............................205 Print Cartridge............................205 Waste Toner Bottle............................206 Information for This Machine........................207 User Information on Electrical &...

  • Page 9: How To Find Information About Operations And Troubleshooting

    This manual explains how to set up the machine. It also explains how to remove the machine from the packaging and how to connect it to a computer. Operating Manual (Digital Format) Operating manuals can be viewed from Ricoh's website. Viewing from a web browser Access the Internet from a web browser.

  • Page 10: How To Read This Manual

    How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

  • Page 11: Disclaimer

    The following information is region-specific. Read the information under the symbol that corresponds to the region of your machine. (mainly Europe and Asia) If the label contains the following, your machine is a region A model: • CODE XXXX -25, -27 •...

  • Page 12: Note To Administrator

    The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products. Note to Administrator Password Certain configurations of this machine can be password-protected to prevent unauthorized modifications by others.

  • Page 13: List Of Option

    List of Option Option List Referred to as Paper Feed Unit TK1220 Paper feed unit • If Paper feed unit is attached, "Tray 2" appears on the machine's control panel. About IP Address In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using.

  • Page 14: Supplied Items

    Supplied Items Open the box and take out all supplied items. Check that all the following items are present: • Power Cord • Starter cartridge - Cyan • Starter cartridge - Magenta • Starter cartridge - Yellow • Starter cartridge - Black •...

  • Page 15: Guide To The Machine

    1. Guide to the Machine This chapter describes preparations for using the machine and its operating instructions. Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior:Front View ECB102 Name...
  • Page 16 1. Guide to the Machine Name Description Stop Fences Pull up this fence to prevent paper falling off when printing a large amount of paper at a time. The fence can be adjusted at the A4/Letter or Legal size position. Standard Tray Delivered sheets are stacked here with the print side down.

  • Page 17: Exterior: Rear View

    Guide to Components DUE210 Exterior: Rear View ECB105 Name Description Front Cover Open Lever To open the front cover, pull this lever on the right side of the machine. Power Socket For connecting the power cord to the machine. Rear Cover Remove this cover when loading paper longer than A4 in Tray 1.

  • Page 18: Interior

    1. Guide to the Machine Name Description Ethernet Port For connecting the machine to the network using a network interface cable. USB Port For connecting the machine to a computer using a USB cable. Interior ECB106 Name Description Print Cartridge Install the print cartridges from the machine rear, in the order of cyan (C), magenta (M), yellow (Y), and black (K).

  • Page 19: Control Panel

    Guide to Components Name Description Waste Toner Bottle Collects toner that is wasted during printing. Transfer unit You need to remove this when you replace the waste toner bottle. • For details about the messages that appear on the screen when consumables need to be replaced, see page 157 "Error and Status Messages on the Control Panel".
  • Page 20 1. Guide to the Machine Name Description Display Displays the current status and messages. Scroll Keys Press to move the cursor in the direction indicated by the key. [OK] key Press this key to confirm settings and setting values, or move to the next menu level.

  • Page 21: Installing Option

    Installing Option Installing Option This section explains how to install options. Attaching Paper Feed Unit • Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric shock hazard. • Do not handle the power cord plug with wet hands. Doing so can result in electric shock. •...
  • Page 22 1. Guide to the Machine Remove the adhesive tape from the optional paper feed unit. DPP210 Standing at the front and back of the machine, two persons should lift the machine using the inset grips on the sides. DUD470 There are three upright pins on the optional paper feed unit. Align the holes of the machine with the pins, and then lower the machine slowly.
  • Page 23 Installing Option • If the optional paper feed unit is not installed properly, try to install it again by repeating the procedure. If the problem persists, contact your sales or service representative. • For details about printing the configuration page, see page 88 "Print List/Report".

  • Page 24: About Operation Tools

    1. Guide to the Machine About Operation Tools This section explains the operation tools of this machine. Control Panel The control panel contains keys for controlling the machine. For details about how to use the control panel, see page 69 "Configuring the Machine Using the Control Panel".

  • Page 25: Using Ricoh Smart Device Connector

    To use RICOH Smart Device Connector, access the App Store or Google Play with your smart device, search for and download the "RICOH Smart Device Connector" application from the site. Check the App Store or Google Play to see the functions you can use on RICOH Smart Device Connector.

  • Page 26: Connecting A Smart Device To The Machine Using Nfc

    1. Guide to the Machine Connecting a Smart Device to the Machine Using NFC This section describes how to connect your smart device to the machine using NFC. Writing the Machine's Information to the NFC with a Smart Device Configure the network connection of the machine. Access the App Store or Google Play from your smart device, search for and download the application corresponding to the machine from the site.

  • Page 27: Paper Specifications And Adding Paper

    2. Paper Specifications and Adding Paper This chapter describes how to load paper and originals and about their specifications. Workflow for Loading Paper and Configuring Paper Sizes and Types This section explains how to load paper and operations required after paper is loaded. After following the procedures below, you can print on the paper that is loaded in the machine.

  • Page 28: Loading Paper

    2. Paper Specifications and Adding Paper Loading Paper This section explains how to load paper into the paper tray and the bypass tray. • When loading paper, take care not to trap or injure your fingers. • When pulling out the paper tray, do not pull it out swiftly. The tray may fall and cause injury. For information about supported paper, precautions for storing paper and print areas, see page 40 "Supported Paper".
  • Page 29 Loading Paper Pull out the paper tray carefully with both hands. ECC076 Place the tray on a flat surface. Push the metal plate down until it clicks. ECC077 Align the side fences and end fence with the paper size. ECC078...
  • Page 30 2. Paper Specifications and Adding Paper Fan the paper before loading it. DAC344 Load the paper in the tray with the print side faced up. Make sure the paper is not stacked higher than the upper limit marked inside the tray. Make sure the paper is not stacked higher than the projection on the side fences.
  • Page 31 Loading Paper ECC081 • The upper limit differs depending on the paper type (thin or thick paper). See the label inside the tray to check the upper limit. • The remaining paper indicator on the right front side of the paper tray shows approximately how much paper is remaining.
  • Page 32 2. Paper Specifications and Adding Paper Push the metal plate down until it clicks. ECC077 Pinch the extender, and then pull out the extender until it clicks. ECC110 After extension, check that the arrows on the extender and tray are aligned. ECC111 Follow Steps 3 to 7 in "Loading Paper into Tray1 and 2".

  • Page 33: Loading Paper Into Bypass Tray

    Loading Paper Loading Paper into Bypass Tray • Do not load paper while the machine is printing. • Load paper with the print side down and in the short-edge feed direction. • Curled paper may jam. Straighten curled paper before loading. •...

  • Page 34: Loading Envelopes

    2. Paper Specifications and Adding Paper Support the paper with both hands, and insert it carefully until it stops. ECC114 Loading Envelopes • Avoid using self-adhesive envelopes. They may cause machine malfunctions. • Check there is no air in the envelopes before loading. •...
  • Page 35 Loading Paper M0EQIC0105 • When Using the Bypass Tray • If the envelope flap is on a long side, place the envelope with the flap side on the right. M0EQIC0106...

  • Page 36: Specifying Paper Type And Paper Size Using The Control Panel

    2. Paper Specifications and Adding Paper Specifying Paper Type and Paper Size Using the Control Panel This section explains how to specify the paper size and paper type using the control panel. • Paper type and size can also be specified using the printer driver. For details, see the printer driver Help.

  • Page 37: Specifying The Standard Paper Size

    Specifying Paper Type and Paper Size Using the Control Panel Specifying the Standard Paper Size This section explains how to specify the standard paper size. Press the [Menu] key. ECB202 Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press the [OK] key.
  • Page 38 2. Paper Specifications and Adding Paper Press the [Menu] key. ECB202 Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press the [OK] key.

  • Page 39: Specifying Paper Type And Paper Size Using Web Image Monitor

    Specifying Paper Type and Paper Size Using Web Image Monitor Specifying Paper Type and Paper Size Using Web Image Monitor This section describes how to specify paper sizes and types using Web Image Monitor. Start the web browser and access the machine by entering its IP address. The top page of Web Image Monitor appears.

  • Page 40: Specifying Paper Type And Paper Size Using The Printer Driver

    2. Paper Specifications and Adding Paper Specifying Paper Type and Paper Size Using the Printer Driver • Make sure that the paper type and size specified with the printer driver matches the type and size of the paper loaded in the tray. Since this machine does not detect paper sizes automatically, the type or size of the paper may be mismatched and the print job may not print correctly.

  • Page 41: When Using Macos

    Specifying Paper Type and Paper Size Using the Printer Driver Click the [Paper] tab. ECB251 In the [Input Tray:] list, select the paper tray you want to use for printing. In the [Paper Type:] list, select the type of paper that is loaded in the paper tray. Select the [Print On] check box and select the size of the paper that is loaded in the paper tray.

  • Page 42: Supported Paper

    2. Paper Specifications and Adding Paper Supported Paper • After loading paper in the tray, specify the paper type and size using the control panel. This machine does not detect the paper size automatically. • When loading custom size paper into Tray 1 or the bypass tray, specify the width and length using the control panel and the printer driver.
  • Page 43 Supported Paper Type Size Weight Capacity* Plain Paper 1 Custom size: 60 to 163 g/m Plain Paper 2 90 to 216 mm in width, (16 to 43 lb.) (80 g/m , 20 lb.) Middle Thick Paper 148 to 356 mm in length Recycled Paper (3.54 to 8.50 inches in width, Thick Paper 1...
  • Page 44 2. Paper Specifications and Adding Paper Bypass tray Type Size Weight Capacity Plain Paper 1 A4, B5 JIS, A5 LEF, A5 SEF, B6 60 to 163 g/m JIS, A6, 8 × 14, 8 × 11, Plain Paper 2 (16 to 43 lb.) ×...

  • Page 45: Specifications Of Paper Types

    Supported Paper • PCL printer driver When [Gradation:] in [Print Quality] is set to [Fine] • PostScript 3 printer driver When [Print Quality] in [Printer Features] is set to [Best Quality] Specifications of Paper Types The following tables describe the types of paper that can be used with this machine. •...
  • Page 46 2. Paper Specifications and Adding Paper Middle Thick Paper Item Description Paper thickness 82 to 90 g/m (22 to 24 lb.) Supported paper tray Can be used with any of the paper trays. A4, B5 JIS, 8 × 14, 8 ×...
  • Page 47 Supported Paper Item Description Supported paper tray Can be used with any of the paper trays. Duplex supported size A4, B5 JIS, 8 × 14, 8 × 11, 7 × 10 , 8 × 13, 8 × 13, × 13, 16K, 8 ×...
  • Page 48 2. Paper Specifications and Adding Paper Item Description Duplex supported size A4, B5 JIS, 8 × 14, 8 × 11, 7 × 10 , 8 × 13, 8 × 13, × 13, 16K, 8 × 13 × 13 Notes If the paper thickness is outside the specified range, select [Thin Paper], [Plain Paper], [Thick Paper 1], or [Thick Paper 2].
  • Page 49 Supported Paper Item Description Duplex supported size None Notes • The number of sheets that can be printed in one minute is approximately half that of middle thick paper. • If the paper thickness is outside the specified range, select [Thick Paper Cardstock Item Description...
  • Page 50 2. Paper Specifications and Adding Paper Envelope Item Description Supported paper tray Tray 1 and bypass tray Duplex supported size None Notes • Avoid using self-adhesive envelopes. They may cause machine malfunctions. • The number of envelopes that can be printed per minute is approximately half that of middle thick paper.
  • Page 51 Supported Paper DAC573 • When fanning envelopes, make sure they are not stuck together. If they are stuck together, separate them. • When fanning envelopes, make sure the envelope flaps are not stuck. If they are stuck, separate them. • Before loading envelopes, flatten them out so that their curl does not exceed that shown as shown below.

  • Page 52: Non-Recommended Paper Types

    2. Paper Specifications and Adding Paper • PCL printer driver When [Gradation:] in [Print Quality] is set to [Fine] • PostScript 3 printer driver When [Print Quality] in [Printer Features] is set to [Best Quality] Non-Recommended Paper Types Do not use the following types of paper: •...

  • Page 53: Print Area

    Supported Paper When storing paper: • Do not store paper in a humid place. • Do not store paper in direct sunlight. • Do not stand paper on its edge. • Store any leftover paper in a wrapping or box supplied with the paper. Print Area The diagram below shows the area of the paper that the machine can print on.
  • Page 54 2. Paper Specifications and Adding Paper Envelope DAC577 1. Print area 2. Feed direction 3. Approximately 10 mm (0.4 inches) 4. Approximately 15 mm (0.6 inches) • Borderless printing is not supported. • The print area may vary depending on the paper size, printer language and printer driver settings. •...

  • Page 55: Printing Documents

    3. Printing Documents This chapter describes how to configure settings on the printer driver and print documents. What You Can Do with the Printer Function Duplex printing You can print on both sides of a sheet of paper. For details, see the printer driver Help. DSG261 Combined printing You can combine multiple pages and print them on a single sheet of paper.

  • Page 56: Configuring Option Settings For The Printer

    3. Printing Documents Configuring Option Settings for the Printer When bidirectional communication works correctly, your computer obtains information about option, paper size and paper feed direction settings from the machine automatically. Bidirectional communication also allows you to monitor machine status. Conditions for Bidirectional Communication To support bidirectional communication, the following conditions must be met: When connected with the network...
  • Page 57 Configuring Option Settings for the Printer Click the [Accessories] tab. ECB252 Select options installed from the [Options] area, and then make the necessary settings. Click [Paper Size Settings] tab. ECC253 In [Input Tray:] select which trays to use, and then, in [Paper Size:] select the size of the paper that you want to load in each tray.
  • Page 58 3. Printing Documents On the Apple menu, click [System Preferences...]. Click [Printers & Scanners]. Select the printer you are using, and then click [Options & Supplies...]. Click [Options], and then configure settings as needed. Click [OK]. Quit System Preferences.

  • Page 59: Displaying The Printing Preferences Dialog Box

    Displaying the Printing Preferences Dialog Box Displaying the Printing Preferences Dialog Box To change the default settings of the printer driver, configure settings in the [Printing Preferences] dialog box. To change the default settings of all applications, open the [Printing Preferences] dialog box from the OS.
  • Page 60 3. Printing Documents Click [File] in the upper left corner of the window, and then click [Print]. In the [Select Printer] list, select the printer you want to use. Click [Preferences]. • Procedures for opening the [Printing Preferences] dialog box vary depending on the application. For details, see the printer driver Help or the manuals provided with the application.

  • Page 61: Basic Operation Of Printing

    Basic Operation of Printing Basic Operation of Printing The following procedure explains how to perform basic printing. • Duplex printing is selected as the default setting. When Using Windows The procedure in this section is an example based on Windows 10. The actual procedure may vary depending on the operating system you are using.

  • Page 62: When Using Macos

    3. Printing Documents • You can specify which paper tray is selected first in [Paper Tray Priority] under [Tray Paper Settings] Menu when the trays are automatically selected while you are printing. For details about [Paper Tray Priority], see page 81 "Tray Paper Settings". •...

  • Page 63: Canceling A Print Job

    Basic Operation of Printing Cancel the print job Cancel printing. Continuing printing using mismatched paper If the paper is too small for the print job, the printed image will be cropped. While an error message is displayed on the control panel, press the [OK] key. ECB205 Canceling a Print Job You can cancel print jobs using either the machine's control panel or your computer, depending on the...
  • Page 64 3. Printing Documents Click [×]. M0EQMC5100 • If you cancel a print job that has already been processed, printing may continue for a few pages before being canceled. • It may take a while to cancel a large print job. Canceling a print job while printing While an error message is displayed on the control panel, press the [Job Reset] key.

  • Page 65: Printing Confidential Documents

    Printing Confidential Documents Printing Confidential Documents By the Locked Print function, you can password-protect print jobs. This means that your job is printed only after you enter the password using the machine's control panel. This function prevents unauthorized users from seeing sensitive documents at the machine. •...

  • Page 66: Printing A Locked Print File

    3. Printing Documents Execute a print command. The print job is stored in the machine as a Locked Print file. You can print the file by entering the password using the control panel. • The Locked Print file is automatically erased from the machine's memory when it is printed out, or when the machine's power is turned off.

  • Page 67: Deleting A Locked Print File

    Printing Confidential Documents After entering all the numbers, press the [OK] key. The Locked Print file is printed. • While entering a password using the control panel, the machine cannot process other print jobs. • The Locked Print file is automatically erased from the machine's memory when it is printed out, or when the machine's power is turned off.

  • Page 68: Using Various Print Functions

    3. Printing Documents Using Various Print Functions This section briefly describes various print functions that you can configure with the printer driver to make printouts appropriate for your purposes. Print Quality Functions Print quality and color tone can be adjusted to suit the print data. Some of the print quality settings you can configure are described below.

  • Page 69: Print Output Functions

    Using Various Print Functions Using ICM (Image Color Matching) You can use Windows ICM function to reproduce colors that appear on the computer screen as close as they are on printed paper. To use this function, the color profile must be added to the computer. For information about adding a color profile, search Windows Help for "color profile", and then see the appropriate topic.
  • Page 70 3. Printing Documents Not printing of blank pages (only PostScript 3 printer driver) If a print job contains blank pages, they can be prevented from being printed. Note that this setting has higher priority than [Blank Page Print] under [Printer Settings] of the control panel.

  • Page 71: Configuring The Machine Using The Control Panel

    4. Configuring the Machine Using the Control Panel This chapter describes how to configure the machine using the control panel. Basic Operation If you want to configure the machine's system settings, press the [Menu] key. ECB202 Press the [ ] or [ ] key to select the settings you want to use. To confirm setting items and values displayed, press the [OK] key.

  • Page 72: Menu Chart

    4. Configuring the Machine Using the Control Panel Menu Chart This section lists the parameters included in each menu. For details about configuring the machine using Web Image Monitor, see page 92 "Using Web Image Monitor". • Some items might not appear depending on the model type or machine's configuration. •...

  • Page 73: Admin. Tools

    Admin. Tools Admin. Tools Energy Saver Mode • EnergySaverMode 1 The machine enters EnergySaverMode 1 if the machine has been idle for about 30 seconds. It takes less time to recover from EnergySaverMode 1 than from power-off state or EnergySaverMode 2, but power consumption is higher in EnergySaverMode 1 than in EnergySaverMode 2.
  • Page 74 4. Configuring the Machine Using the Control Panel Resets the network settings to their defaults. Press the [OK] key to execute. Press the [Back] key to exit to the previous level of the menu tree without clearing the settings. Admin. Tools Lock Specifies an eight-digit password for accessing the [Network Settings], [Wi-Fi Setup Wizard], and [Admin.

  • Page 75: Printer Settings

    Printer Settings Printer Settings List/Test Print Prints lists showing configurations on the machine. The lists will be printed using the tray set for [Printer] under [Paper Tray Priority] in [Tray Paper Settings] on A4 or Letter size paper. • Config. Page Prints general information and the current configurations of the printer.

  • Page 76: Pcl Menu

    4. Configuring the Machine Using the Control Panel Default: (mainly Europe and Asia) [A4], (mainly North America) [8 × • A4, B5 JIS, A5 SEF, A6, 8 × 14, 8 × 11, 7 × 10 , 8 × 13, 8 ×...
  • Page 77 Printer Settings Orientation Specifies the page orientation. Default: [Portrait] • Portrait • Landscape Form Lines Specifies the number of lines per page between 5 and 128. Default: (mainly Europe and Asia) [64], (mainly North America) [60] Font Number Specifies the ID of the default font you want to use between 0 and 89. Default: "0"...

  • Page 78: Ps Menu

    4. Configuring the Machine Using the Control Panel in portrait orientation. If you set this to [On], you can print up to 80 characters under the same conditions. Default: [Off] • Off • On Append CR to LF Sets the printer to append a CR code to each LF code to print text data clearly. Default: [Off] •...

  • Page 79: System Settings

    System Settings System Settings I/O Timeout • USB Specifies how many seconds the machine waits for print data, if the data is interrupted while it is being sent from the computer via USB. If the machine does not receive any more data within the time specified here, the machine only prints the data it has received.
  • Page 80 4. Configuring the Machine Using the Control Panel • On The same printer driver you have installed in your computer can be used with any machine other than the one originally used for installation, if the machine is of the same model.
  • Page 81 System Settings Low toner level notification will be made when the number of pages that can be printed with the remaining toner is approximately 300. • Normal Low toner level notification will be made when the number of pages that can be printed with the remaining toner is approximately 200.
  • Page 82 4. Configuring the Machine Using the Control Panel Default: [Normal] • Normal • Curl Prevented...

  • Page 83: Tray Paper Settings

    Tray Paper Settings Tray Paper Settings Paper Type: Tray 1 Specifies the paper type for Tray 1. Default: [Plain Paper2] • Thin Paper, Plain Paper1, Plain Paper2, Middle Thick Paper, Thick Paper 1, Thick Paper 2, Recycled Paper, Color Paper, Preprinted Paper, Prepunched Paper, Letterhead, Bond Paper, Cardstock, Label Paper, Envelope Paper Type: Tray 2 Specifies the paper type for Tray 2.
  • Page 84 4. Configuring the Machine Using the Control Panel Default: (mainly Europe and Asia) [A4], (mainly North America) [8 × • A4, A5 SEF, A5 LEF, A6, B5 JIS, B6 JIS, 8 × 14, 8 × 13, 8 × 11, 8 ×...
  • Page 85 Tray Paper Settings Default: [Tray 1] Tray1 Priority Specifies how print jobs using the Tray 1 are handled. Default: [Driver/Command] • Machine Setting(s) The paper settings configured on the machine's control panel are applied to all print jobs. An error occurs when the paper settings specified by the printer driver or the print command do not match the machine's settings.

  • Page 86: Network Settings

    4. Configuring the Machine Using the Control Panel Network Settings Wired (Ethernet) • MAC Address Displays the machine's MAC address. • Ethernet Speed Displays the current Ethernet speed setting. • 100Mbps Full Duplex • 100Mbps Half Duplex • 10Mbps Full Duplex •...
  • Page 87 Network Settings Displays the machine's MAC address. • Current Connection Displays detailed information about the connection, such as the SSID and the wireless signal strength. • Input SSID Input the SSID of the machine. • WPS Connects with one touch using WPS (Wi-Fi Protected Setup). For details, see Setup Guide. •...
  • Page 88 4. Configuring the Machine Using the Control Panel Default: 255.255.255.0 • Gateway Address Specifies the machine's default gateway address when DHCP is not used. Use this menu to check the current default gateway address when DHCP is used. Default: 11.22.33.44 •...
  • Page 89 Network Settings • Gateway Address Specifies the IPv6 address of the default gateway. Can contain up to 39 characters. • Stateless Address Displays the IPv6 stateless addresses obtained from a Router Advertisement • Stateless Address 1 • Stateless Address 2 •...

  • Page 90: Print List/Report

    4. Configuring the Machine Using the Control Panel Print List/Report Printing the Configuration Page Press the [Menu] key. ECB202 The menu screen appears. Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key. Press the [ ] or [ ] key to select [Configuration Page], and then press the [OK] key twice.

  • Page 91: Remote

    @Remote @Remote RC Gate ProxySvr. • RC Gate ProxySvr. Specify whether to use a proxy server. Default: [Off] • Off • On • Proxy Address Specify the proxy server address. • Port Number Enter the port number (1 to 65535) for the proxy server. •...
  • Page 92 4. Configuring the Machine Using the Control Panel...

  • Page 93: Configuring The Machine Using Utilities

    5. Configuring the Machine Using Utilities This chapter describes how to configure the machine using utilities. Available Setting Functions Using Web Image Monitor Use Web Image Monitor to change the configuration of the machine from a computer. Available operations for Web Image Monitor is as follows: The following operations can be performed remotely using Web Image Monitor on a computer: •...

  • Page 94: Using Web Image Monitor

    5. Configuring the Machine Using Utilities Using Web Image Monitor • Some items might not appear, depending on the model type you are using. • Some items can also be configured using the control panel. Recommended web browsers • Internet Explorer 10 or later •...

  • Page 95: Displaying Top Page

    Displaying Top Page Displaying Top Page When you access the machine using Web Image Monitor, the top page appears in your browser's window. Launch the Web browser. In the Web browser's address bar, enter "https://(machine’s IP address)/" to access the machine.

  • Page 96: Changing The Interface Language

    5. Configuring the Machine Using Utilities 4. Main area Displays the contents of the item selected in the menu area. Information in the main area is not automatically updated. Click [Refresh] at the upper-right in the main area to update the information. Click the Web browser's [Refresh] button to refresh the entire browser screen.

  • Page 97: Checking The System Information

    Checking the System Information Checking the System Information Click [Home] to display the main page of Web Image Monitor. You can check the current system information on this page. This page contains three tabs: [Status], [Counter], and [Machine Information]. Status Tab Item Description Model Name...

  • Page 98: Counter Tab

    5. Configuring the Machine Using Utilities Item Description Transfer Roller Shows the remaining life of the transfer roller, as "Status OK", "Replacement Required Soon" or "Replacement Required". For replacing, contact your sales or service representative. Paper Tray Item Description Tray 1 Shows the current state and paper size/type setting of Tray 1.
  • Page 99 Checking the System Information Item Description Magenta Shows the following for pages printed, including lists/reports: • Accumulated value of magenta toner A4 page coverage (in percent) • Accumulated value of magenta toner consumption (converted into fully-covered A4 pages) Yellow Shows the following for pages printed, including lists/reports: •...

  • Page 100: Machine Information Tab

    5. Configuring the Machine Using Utilities Duplex Item Description Duplex Total Page Shows the total number of sheets printed on both sides. • A sheet printed on both sides counts as two printed pages. Machine Information Tab Machine Information Item Description Firmware Version Shows the version of firmware installed on the machine.

  • Page 101: Configuring The System Settings

    Configuring the System Settings Configuring the System Settings Click [System Settings] to display the page for configuring the system settings. This page contains the following tabs: [Tray Paper Settings], [I/O Timeout] and [B&W Print Priority]. Tray Paper Settings Tab Tray 1 Item Description Paper Size...
  • Page 102 5. Configuring the Machine Using Utilities Bypass Tray Item Description Paper Size Select the paper size for the bypass tray from the following: A4, A5, A5 (210 × 148 mm), A6, B5 JIS, B6 JIS, 8 × 14, 8 × 13, ×...
  • Page 103 Configuring the System Settings Bypass Tray Setting Priority Item Description Bypass Tray Setting Select how print jobs using the bypass tray are handled. Priority • System Settings The paper settings configured on the machine's control panel are applied to all print jobs. An error occurs when the paper settings specified by the printer driver or the print command do not match the machine's settings.

  • Page 104: I/O Timeout Tab

    5. Configuring the Machine Using Utilities I/O Timeout Tab I/O Timeout Item Description Fixed USB Port Specifies whether the same printer can be used for multiple machines or not under USB connection. If this setting is enabled, the same printer driver you have installed in your computer can be used with any machine other than the one originally used for installation, if the machine is of the same model.

  • Page 105: Restricting Machine Functions According To User

    Restricting Machine Functions According to User Restricting Machine Functions According to User You can configure settings to require a user code when someone tries to use certain machine functions. To enable this setting, you must first configure the machine settings via Web Image Monitor. •...
  • Page 106 5. Configuring the Machine Using Utilities Select [Do not Restrict] for the functions you do not want to restrict. The user restriction setting is enabled for the selected function. Proceed to the following steps to register users. Enter the administrator password. Click [Apply].
  • Page 107 Restricting Machine Functions According to User • You must enter both the user name and user code to register a user entry. • Make sure that different user entries do not share the same user name or user code. Modifying user entries This section explains how to modify user entries.
  • Page 108 5. Configuring the Machine Using Utilities Close the Web browser.

  • Page 109: When Machine Functions Are Restricted

    When Machine Functions are Restricted When Machine Functions are Restricted Restricted functions can be used only by authorized users. Depending on the restricted function, users will be authenticated from the machine's control panel or in the printer driver. • To print jobs that require authentication you can use only the Windows PCL printer driver. Printing such jobs from the PostScript 3 printer driver is not possible.

  • Page 110: Configuring The Network Settings

    5. Configuring the Machine Using Utilities Configuring the Network Settings Click [Network Settings] to display the page for configuring the network settings. This page contains the following tabs: [Network Status], [TLS Security], [IPv6 Configuration], [Network Application], [DNS], [Auto E-mail Notification], [SNMPv1/v2], [SNMPv3], [SMTP], [POP3], [Wireless], and [Certificate].

  • Page 111: Ipv6 Configuration Tab

    Configuring the Network Settings Item Description Gateway Enter the IPv4 address of the network gateway. It is not possible to enter 0.0.0.0 or 255.255.255.255. IPv6 Configuration Tab IPv6 Item Description IPv6 Select whether to enable or disable IPv6. You cannot disable IPv6 using Web Image Monitor if the machine is currently in use in an IPv6 environment.

  • Page 112: Network Application Tab

    5. Configuring the Machine Using Utilities Network Application Tab Network Print Setting Item Description Select to enable network printing using Internet Print Protocol (via TCP port 631/80). Select to enable network printing using an embedded FTP server in the machine (via TCP port 20/21). User Name User name for logging in to the FTP server.

  • Page 113: Tls Security Tab

    Configuring the Network Settings TLS Security Tab TLS Security Level Settings Item Description TLS Level Select the TLS security level from [High], [Medium] or [Low]. TLS1.3 Specify whether or not to enable TLS 1.3. If [TLS Level] is set to [High], this setting is automatically enabled and cannot be disabled.

  • Page 114: Auto E-Mail Notification Tab

    5. Configuring the Machine Using Utilities Item Description Domain Name Enter the IPv4 domain name for the machine. Can contain up to 32 characters. IPv6 DNS Method Select whether to specify the domain server manually or have the machine obtain its DNS information automatically. When set to [Auto-Obtain (DHCP)], [Primary IPv6 DNS Server], [Secondary IPv6 DNS Server], and [IPv6 Domain Name] below become unavailable.

  • Page 115: Snmpv1/V2 Tab

    Configuring the Network Settings Item Description Call Service Select to send an alert e-mail to the specified address if the machine requires servicing. Out of Toner Select to send an alert e-mail to the specified address if toner runs out. Cover Open Select to send an alert e-mail to the specified address if a cover is open.

  • Page 116: Snmpv3 Tab

    5. Configuring the Machine Using Utilities Item Description SNMP Management Enter the IP address or host name of a management host. Can contain up to Host 2 64 characters. Community Item Description Get Community Enter the community name to use for authentication of Get requests. Can contain up to 32 characters.
  • Page 117 Configuring the Network Settings Item Description Security Settings Specify the user account security setting by selecting one of the following: [Authentication Encryption]: It is necessary to specify [Authentication Algorithm], [Authentication Password], [Encryption Algorithm], and [Encryption Password]. [Authentication Non-Encryption]: It is necessary to specify [Authentication Algorithm] and [Authentication Password].
  • Page 118 5. Configuring the Machine Using Utilities Item Description Security Settings Specify the user account security setting by selecting one of the following: [Authentication Encryption]: It is necessary to specify [Authentication Algorithm], [Authentication Password], [Encryption Algorithm], and [Encryption Password]. [Authentication Non-Encryption]: It is necessary to specify [Authentication Algorithm] and [Authentication Password].

  • Page 119: Smtp Tab

    Configuring the Network Settings Item Description SNMPv3 Account 2 Select either [User Account] or [Admin Account]. SNMPv3 Management Enter the IP address or host name of a management host. Can contain up to Host 2 64 characters. SMTP Tab SMTP Item Description Primary SMTP Server...

  • Page 120: Pop3 Tab

    5. Configuring the Machine Using Utilities POP3 Tab POP3 Settings Item Description POP3 Server Enter the IP address or host name of the POP3 server for e-mail reception. The POP3 server specified here will be used for [POP before SMTP]. Can contain up to 64 characters.
  • Page 121 Configuring the Network Settings Item Description Wireless Specifies whether or not to use the wireless LAN. Wireless LAN Settings Item Description SSID Enter the SSID of the access point. The SSID can contain up to 32 characters. When you click [Scan List], a list of available access points is displayed. You can select the SSID from the list.

  • Page 122: Certificate Tab

    5. Configuring the Machine Using Utilities • When [Wireless] is set to [Active], [Wireless LAN Settings] appears and you can change the settings there. • If you are configuring the connection settings manually, check the SSID, authentication method, or encryption key of the access point or wireless router in advance. Wi-Fi Direct Settings Item Description...
  • Page 123 Configuring the Network Settings Item Description Create Certificate Select this item to request the certification authority to issue a new Request certificate. You can submit a certificate created using this setting to the certificate authority. Note that you cannot submit a certificate to the certification authority directly via Web Image Monitor.
  • Page 124 5. Configuring the Machine Using Utilities Item Description Signature Algorithm Select the signature algorithm from the following: [RSA (1024bit)], [RSA (2048bit)], [ECDSA] Create Certificate Request Item Description Common Name Enter the common name of the certificate. The name can have up to 32 (Required) characters.
  • Page 125 Configuring the Network Settings Export Certificate Item Description Password Enter the password of the private key. The password has 4 to 32 characters. Confirm Password Enter the same password as for [Password]. View Certificate Show the installed certificates.

  • Page 126: Configuring The Ipsec Settings

    5. Configuring the Machine Using Utilities Configuring the IPsec Settings Click [IPsec Settings] to display the page for configuring the IPsec settings. This page contains the following tabs: [IPsec Global Settings] and [IPsec Policy List]. • This function is available only when an administrator password is specified. IPsec Global Settings Tab Item Description...
  • Page 127 Configuring the IPsec Settings Item Description Status Displays the status of the IPsec policy as "Active" or "Inactive". To configure IPsec policies, select the desired IPsec policy, and then click [Change] to open the "IPsec Policy Settings" page. The following settings can be made on the "IPsec Policy Settings" page. IP Policy Settings Item Description...
  • Page 128 5. Configuring the Machine Using Utilities IPsec Settings Item Description Encapsulation Type Specify the encapsulation type from the following: • [Transport]: Select this mode to secure only the payload section of each IP packet when communicating with IPsec compliant devices. •...
  • Page 129 Configuring the IPsec Settings Item Description Life Time Specify the life time of the IPsec SA (Security Association) as a time period or data volume. The SA will expire when the time period you specify elapses or the volume of data you specify reaches the volume carried. If you specify both a time period and a data volume, the SA will expire as soon as either is reached, and a new SA will then be obtained by negotiation.

  • Page 130: Printing Lists/Reports

    5. Configuring the Machine Using Utilities Printing Lists/Reports Click [Print List/Report] to display the page for printing reports. Then, select an item and click [Print] to print out information for that item. Print List/Report Item Description Configuration Page Prints general information about the machine and its current configuration. Test Page Prints a test page for checking the printing condition.

  • Page 131: Configuring The Administrator Settings

    Configuring the Administrator Settings Configuring the Administrator Settings Click [Administrator Tools] to display the page for configuring the administrator settings. This page contains the following tabs: [Administrator], [Reset Settings], [Backup Setting], [Restore Setting], and [Energy Saver Mode]. Administrator Tab Administrator Settings Item Description New Password...

  • Page 132: Backup Setting Tab

    5. Configuring the Machine Using Utilities Backup Setting Tab • When sending the machine for repair, it is important that you create backup files in advance. The machine's settings are returned to the default after repair. Backup Setting Item Description Back up Network Backs up settings configured under the [Network Settings].

  • Page 133: Energy Saver Mode Tab

    Configuring the Administrator Settings Restore Setting Item Description File to Restore Enter the path and name of the file to restore, or click [Browse...] to select the file. Follow the procedure below to restore configuration backup files. Click [Browse...]. Navigate to the directory containing the backup file to restore. Select the backup file, and click [Open].
  • Page 134 5. Configuring the Machine Using Utilities...

  • Page 135: Maintaining The Machine

    6. Maintaining the Machine This chapter describes how to replace supplies and how to clean the machine. Replacing the Print Cartridge • Store print cartridge in a cool dark place. • Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity.
  • Page 136 6. Maintaining the Machine ECC129 • If cyan, magenta, or yellow toner runs out, you can print in black and white using just the black toner. Change the color mode setting to Black and White using the machine's driver. • If black toner runs out, you cannot print in black and white or color until the black print cartridge is replaced.
  • Page 137 Replacing the Print Cartridge ECC167 • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak. • Place the old print cartridge on paper or similar material to avoid dirtying your workspace. • The toner color is indicated by the label on each print cartridge. Take the new print cartridge out of the box, and then take it out of the plastic bag.
  • Page 138 6. Maintaining the Machine Remove the protective cover from the print cartridge. ECC131 Check the toner color and corresponding location, and then carefully insert the print cartridge vertically. ECC132 Using both hands, hold the center of the top cover and close the cover carefully. ECC133...
  • Page 139 Replacing the Print Cartridge Attach the protective cover you removed in Step 5 on the old print cartridge. Then, put the old print cartridge into the bag, and then put it into the box. ECC134 • Make sure to cover the old print cartridge with the protective cover for recycling and environmental purposes.

  • Page 140: Replacing The Waste Toner Bottle

    6. Maintaining the Machine Replacing the Waste Toner Bottle Messages on the screen • Replace the waste toner bottle when the following message appears on the screen: "Rep.Req:Wst.Tnr.Btl" • Prepare a waste toner bottle when the following message appears on the screen: "Replace Required Soon: Waste Toner Bottle"...
  • Page 141 Replacing the Waste Toner Bottle Holding the tabs on both ends of the transfer unit, tilt it backwards and lift it up. ECC136 Holding the handle at the center of the waste toner bottle, carefully pull it partially out without tilting it. ECC137 Pull the waste toner bottle halfway out, hold the bottle firmly, and then pull it straight out.
  • Page 142 6. Maintaining the Machine ECC139 To prevent the waste toner bottle from coming into contact with the intermediate transfer unit (the position shown by the arrow in the illustration below), do not lift the bottle while pulling it out. ECC140 Close the bottle cap.
  • Page 143 Replacing the Waste Toner Bottle ECC142 Holding the center of the new waste toner bottle, carefully insert it halfway into the machine body. Leave the bottle cap open. ECC143 To prevent the waste toner bottle from coming into contact with the intermediate transfer unit (the position shown by the arrow in the illustration below), do not lift the bottle while inserting it.
  • Page 144 6. Maintaining the Machine ECC145 Place the transfer unit on the front cover. Slide the transfer unit along the guide rails into the machine. Do not manually operate the pressure lever, because pressuring and depressing are interlocked with the front cover's position. ECC146 When it stops, push on the PUSH mark until it clicks.
  • Page 145 Replacing the Waste Toner Bottle Using both hands, carefully push up the front cover until it closes. ECC117 When closing the front cover, push the upper area of the cover firmly. • For easy replacement, we recommend you purchase and store extra waste toner bottles. •...

  • Page 146: Replacing A Component

    6. Maintaining the Machine Replacing a Component Replacing the Intermediate Transfer Unit If the Alert indicator on the control panel lights up and the "Replacement Required: Intermediate Transfer Unit" message appears on the display, contact your sales or service representative. Replacing the Fusing Unit and Transfer Roller If the Alert indicator on the control panel lights up and the "Replace Fusing Unit"...

  • Page 147: Cautions When Cleaning

    Cautions When Cleaning Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.

  • Page 148: Cleaning The Toner Density Sensor

    6. Maintaining the Machine Cleaning the Toner Density Sensor Clean the toner density sensor when the following message appears on the control panel. "Density Sensor Require Cleaning" Pull up the lever on the top cover, and then carefully raise the top cover. ECB107 Remove the rearmost print cartridge.
  • Page 149 Cleaning the Toner Density Sensor Carefully insert the print cartridge removed in Step 2 vertically. ECC132 Using both hands, hold the center of the top cover and close the cover carefully. Be careful not to trap your fingers. ECC133...

  • Page 150: Cleaning The Friction Pad And Paper Feed Roller

    6. Maintaining the Machine Cleaning the Friction Pad and Paper Feed Roller If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows: •...
  • Page 151 Cleaning the Friction Pad and Paper Feed Roller Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the moisture. ECC150 Push the metal plate down until it clicks. DUE215 Reload the removed paper into the tray, and then push the tray carefully into the machine until it clicks into place.
  • Page 152 6. Maintaining the Machine • If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service representative. • If the optional Tray 2 is installed, clean its friction pad and paper feed roller in the same way as you did for Tray 1.

  • Page 153: Cleaning The Registration Roller And Paper Tray

    Cleaning the Registration Roller and Paper Tray Cleaning the Registration Roller and Paper Tray The registration roller and paper tray can become dirty with paper dust if you print to non-standard paper. Clean the registration roller if white dots appear on prints. •...
  • Page 154 6. Maintaining the Machine Wipe the inside of the paper tray with a cloth. ECC152 Push the metal plate down until it clicks. DUE215 Reload the removed paper into the tray, and then push the tray carefully into the machine until it clicks.
  • Page 155 Cleaning the Registration Roller and Paper Tray Pull the front cover open lever and then carefully lower the front cover. ECB108 Be sure to set the registration roller in the position shown by the arrow in the illustration below. ECC153 Clean the registration roller if prints are smeared after a paper jam is cleared.

  • Page 156: Moving And Transporting The Machine

    6. Maintaining the Machine Moving and Transporting the Machine This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it over a long distance. •...

  • Page 157: Disposal

    Moving and Transporting the Machine Standing at the front and back of the machine, two persons should lift the machine using the inset grips on the sides. Move it horizontally to the place where you want to use it. DUD470 If you have removed Tray 2, reinstall it.
  • Page 158 6. Maintaining the Machine...

  • Page 159: Troubleshooting

    7. Troubleshooting This chapter provides solutions for error messages and other problems. Error and Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. Status messages Message Explanation...
  • Page 160 7. Troubleshooting Message Explanation Recommended Action Check Paper Type The paper type setting in the Load paper of the selected type tray # (1, 2, bypass) differs in the tray, and then press the from that of actual paper type in [Stop/Start] key to continue the tray.
  • Page 161 Error and Status Messages on the Control Panel Message Explanation Recommended Action Misfeed: Dup. Unit There is a paper jam in the Remove the misfed paper. duplex unit. See page 162 "Removing Printing Jams". Internal Misfeed There is a paper jam in the fusing unit.
  • Page 162 7. Troubleshooting Message Explanation Recommended Action Print Cart. Set Error # The indicated print cartridge is Install the indicated print not installed correctly, or not cartridge correctly. installed. The error message appears Using a dry cloth, carefully even though the print cartridge wipe the interface area on the is installed correctly.

  • Page 163: Panel Indicator

    Panel Indicator Panel Indicator The following table explains the meaning of the various indicator patterns that the printer alerts to users about its conditions. Indicator patterns Cause The Alert indicator is lit. The printer cannot be used normally. Check the error on the control panel.

  • Page 164: Removing Paper Jams

    7. Troubleshooting Removing Paper Jams If a paper jam occurs, one of the following messages appears on the control panel: Message Reference title Internal Misfeed See page 165 "If paper jams inside the fusing unit". Misfeed: Main Tray Misfeed: Tray 1 See page 167 "If paper jams inside a tray".
  • Page 165 Removing Paper Jams Main unit DUE319 DUE288 DUE289...
  • Page 166 7. Troubleshooting DUE290 Waste toner bottle ECC168 Paper feed unit DUE320...
  • Page 167 Removing Paper Jams DUE291 • Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes. • Toner on prints made immediately after clearing a paper jam may be insufficiently fused and may smudge.
  • Page 168 7. Troubleshooting Pull the paper downward to remove it. Do not pull it upward. ECC158 Do not touch the fusing unit. ECC157 If you cannot find the jammed paper, check for it by pulling down the guide. ECC159...
  • Page 169 Removing Paper Jams Using both hands, carefully push up the front cover until it closes. ECC117 When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared. If paper jams inside a tray If paper jams in Tray 1 or 2, follow the procedure below to remove it.
  • Page 170 7. Troubleshooting ECC157 If paper has jammed inside the transfer unit, holding both sides of the paper, pull the paper carefully forward and out. ECC161 Using both hands, carefully push up the front cover until it closes. ECC117 When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.
  • Page 171 Removing Paper Jams If paper jams inside the transfer unit If paper jams inside the transfer unit, follow the procedure below to remove it. Pull the front cover open lever and then carefully lower the front cover. ECB108 Carefully remove any paper that is jammed under the transfer unit. ECC162 If you cannot find the jammed paper, look inside the machine.

  • Page 172: When You Cannot Print Test Page

    7. Troubleshooting When You Cannot Print Test Page Possible cause Solution The power cord, a USB cable, or a Make sure that the power cord, USB cable, and network network cable is not connected cable are connected correctly. Also confirm that they are not correctly.

  • Page 173: Paper Feed Problems

    Paper Feed Problems Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution Paper does not feed smoothly. • Use supported types of paper. See page 40 "Supported Paper".
  • Page 174 7. Troubleshooting Problem Solution Multiple sheets of paper are fed at • Fan the paper well before loading. Also make sure that one time. the edges are even by tapping the stack on a flat surface such as a desk. •...
  • Page 175 Paper Feed Problems Problem Solution Images are not printed in the right Adjust the front end fence and both side fences to match the position paper size. See page 26 "Loading Paper". DAC606 Images are printed diagonally to the If there are gaps between the paper and the side or end pages.

  • Page 176: Print Quality Problems

    7. Troubleshooting Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause Solution There is a problem with the Make sure that the machine is on a level surface. Place the machine's location.

  • Page 177: Checking The Printer Driver Settings

    Print Quality Problems Checking the Printer Driver Settings Problem Solution The printed image is smudged. PCL 5c/6 On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. In the "Paper Type:" list, select a proper paper type. PostScript 3 On the printer driver's [Paper/Quality] tab, select [Bypass Tray] in the "Paper Source"...
  • Page 178 7. Troubleshooting Problem Solution Fine lines are fuzzy, of inconsistent Change the dithering settings on the printer driver. For details thickness, or do not appear. about the dithering settings, see the printer driver Help. If the problem persists, specify the settings of the application in which the image was created to change the thickness of the lines.

  • Page 179: Printer Problems

    Printer Problems Printer Problems This section describes printing problems and possible solutions. When You Cannot Print Properly Problem Solution An error occurs. If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters.
  • Page 180 7. Troubleshooting Problem Solution There is a considerable delay • Processing time depends on data volume. High volume between the print start command data, such as graphics-heavy documents, take longer to and actual printing. be processed. • To speed up printing, reduce the printing resolution using the printer driver.
  • Page 181 Printer Problems Problem Solution Images are cut off, or excess pages If you are using paper whose size is smaller than the paper are printed. size selected in the application, use the same size paper selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print.

  • Page 182: When You Cannot Print Clearly

    7. Troubleshooting When You Cannot Print Clearly Problem Solution The whole printout is blurred. • The paper being used may be damp. Use paper that has been stored properly. See page 40 "Supported Paper". • Select [Curl Prevented] in [Curl Prevention Mode] under [System Settings].
  • Page 183 Printer Problems Problem Solution White lines appear. The intermediate transfer belt is dirty. Follow the procedure below to clean the belt: 1. Open the top cover while the power is on. 2. Remove all print cartridges from the printer. 3. The machine automatically starts cleaning. Once cleaning is complete, the error message "Print Cart.
  • Page 184 7. Troubleshooting Problem Solution Color shift occurs. Perform the [Color Den/Reg] under [System Settings]. For details, see page 77 "System Settings". White spots appear. The surrounding registration roller or paper tray can become dirty with paper dust if you use paper other than standard paper.
  • Page 185 Printer Problems Problem Solution Black gradation is not natural. Only when using PostScript 3 Select [CMY + K] for [Gray Reproduction] in the printer driver's dialog box. See the printer driver Help. Solid lines are printed as broken Only when using PostScript 3 lines.

  • Page 186: When Paper Is Not Fed Or Ejected Properly

    7. Troubleshooting When Paper Is Not Fed or Ejected Properly Problem Solution Prints fall behind the machine when Pull up the appropriate stop fence (forward fence for A4/ they are delivered. Letter, rear fence for Legal size prints). See page 13 "Guide to Components".

  • Page 187: Common Problems

    Common Problems Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution The machine does not turn on. The power cord is not • Make sure that the power connected properly.
  • Page 188 7. Troubleshooting Problem Possible cause Solution You cannot print after rebooting The printer may be offline. The procedure in this section is the computer. an example based on Windows 10. The actual procedure may vary depending on the operating system you are using. 1.

  • Page 189: Configuring Network Settings

    8. Configuring Network Settings This chapter describes how to connect the machine to the network and specify the network settings. Configurations differ according to the communication environment of your system. Connecting the Machine to a Wired Network Configuring the IPv4 Setting Press the [Menu] key.

  • Page 190: Configuring The Ipv6 Setting

    8. Configuring Network Settings Configuring the IPv6 setting Press the [Menu] key. ECB202 Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key. Enter the administrator password. Press the [ ] or [ ] key to select [IPv6 Configuration], and then press the [OK] key. Press the [ ] or [ ] key to select [DHCP], and then press the [OK] key.

  • Page 191: Connecting The Machine To A Wireless Network

    Connecting the Machine to a Wireless Network Connecting the Machine to a Wireless Network There are four methods for connecting the machine to a wireless network: • Using the Wi-Fi Setup Wizard See page 189 "Using the Wi-Fi Setup Wizard". •...
  • Page 192 8. Configuring Network Settings Press the [ ] or [ ] key to select [Enable Wi-Fi], and then press the [OK] key. Press the [ ] or [ ] key to select [Enable], and then press the [OK] key. Press the [Menu] key to return to the Initial screen. Turn off the machine, and then turn it back on.

  • Page 193: Using The Wps Button

    Connecting the Machine to a Wireless Network Press the [OK] key. After connecting to the network, the Wi-Fi screen is displayed. Check the connection status in [Wi-Fi Status] in [Network Settings]. When "Connected" is displayed, the connection has been established. •...

  • Page 194: Using A Pin Code

    8. Configuring Network Settings Press the [ ] or [ ] key to select [PBC], and then press the [OK] key. Press [ ] or [ ] key to select [Yes], and then press the [OK] key. After "Exec. Push Btn Config..." appears, press the WPS button on the router (access point) within two minutes.
  • Page 195 Connecting the Machine to a Wireless Network Press the [Menu] key. ECB202 Press the [ ] or [ ] key to select [Network Settings], and then press the [OK] key. Enter the administrator password. Press the [ ] or [ ] key to select [Wireless (Wi-Fi)], and then press the [OK] key. Press the [ ] or [ ] key to select [Enable Wi-Fi], and then press the [OK] key.
  • Page 196 8. Configuring Network Settings...

  • Page 197: Appendix

    9. Appendix This chapter describes the machine specifications and consumables. Transmission Using IPsec For securer communications, this machine supports the IPsec protocol. When applied, IPsec encrypts data packets at the network layer using shared key encryption. The machine uses encryption key exchange to create a shared key for both sender and receiver.

  • Page 198: Security Association

    9. Appendix AH Protocol The AH protocol provides secure transmission through authentication of packets only, including headers. • For successful authentication, the sender and receiver must specify the same authentication algorithm and authentication key. The authentication algorithm and authentication key are specified automatically.

  • Page 199: Encryption Key Exchange Settings Configuration Flow

    Transmission Using IPsec Encryption Key Exchange Settings Configuration Flow This section explains the procedure for specifying encryption key exchange settings. Machine 1. Set the same IPsec settings as the machine on 1. Set the IPsec settings on Web Image Monitor. 2.

  • Page 200: Specifying Ipsec Settings On The Computer

    9. Appendix • An administrator password can be specified in the [Administrator] tab. Specifying IPsec Settings on the Computer Specify exactly the same settings for IPsec SA settings on your computer as are specified for the IPsec Settings on the machine. Setting methods differ according to the computer's operating system. The following procedure is based on Windows 10 in an IPv4 environment as an example.
  • Page 201 Transmission Using IPsec In [Description:], enter a name or a detailed explanation of the IP filter, and then click [Next]. You may click [Next] and proceed to the next step without entering any information in this field. Select "My IP Address" in "Source address", and then click [Next]. Select "A specific IP Address or Subnet"...

  • Page 202: Enabling And Disabling Ipsec Using The Control Panel

    9. Appendix In the Session key settings, select "Generate a new key every", and enter the same validity period (in [Seconds] or [Kbytes]) as that specified for [Life Time] on the machine. Click [OK], and then click [Next]. Click [Finish]. If you are using IPv6, you must repeat this procedure from Step 12 and specify ICMPv6 as an exception.

  • Page 203: Notes About The Toner

    Notes About the Toner Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications. •...

  • Page 204: Specifications Of The Machine

    9. Appendix Specifications of the Machine This section lists the machine's specifications. • We have obtained each author's permission for the use of applications including open-source software applications. For details about the copyright information for these software applications, see About Open Source Software License. General Function Specifications Item Description...
  • Page 205 Specifications of the Machine Item Description Power consumption • Maximum The power level when the main switch 1300 W or less is turned off and the power cord is • Ready plugged into an outlet: 1 W or less 32.8 W •...

  • Page 206: Printer Function Specifications

    9. Appendix • Sound power level and sound pressure level are actual values measured in accordance with ISO 7779. • Sound pressure level is measured from the position of the bystander. Printer Function Specifications Item Description Printing speed Black and white: 25 pages per minute (Simplex/Letter), 13.5 pages per minute (Duplex/Letter) Color: 25 pages per minute (Simplex/Letter), 13.5 pages per minute (Duplex/Letter)

  • Page 207: Consumables

    Consumables Consumables • Our products are engineered to meet high standards of quality and functionality, and we recommend that you use only the expendable supplies available at an authorized dealer. Print Cartridge Print cartridge Average printable number of pages per cartridge Black 6,900 pages Cyan...

  • Page 208: Waste Toner Bottle

    9. Appendix Waste Toner Bottle Name Average printable number of pages per cartridge Waste Toner Bottle SP C220 25,000 pages *1 A4/Letter 5% test chart, 3 pages per job, printing in 50% black and white/color. • The actual number of printable pages varies depending on the image volume and density, number of pages printed at a time, paper type and paper size used, and environmental conditions such as temperature and humidity.

  • Page 209: Information For This Machine

    Information for This Machine Information for This Machine User Information on Electrical & Electronic Equipment (mainly Europe and Asia) Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling.

  • Page 210: Note For The Battery And/Or Accumulator Symbol (For Eu Countries Only)

    9. Appendix For Turkey only Note for the Battery and/or Accumulator Symbol (For EU countries only) In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators. This symbol means that in the European Union, used batteries and accumulators should be disposed of separately from your household waste.

  • Page 211: Note To Users Eu Countries

    3-6 Nakamagome 1-chome, Ohta-ku, Tokyo. 143-8555, Japan Importer(CE marking, ProdSG): Ricoh Europe SCM B.V. Blankenweg 24, 4612 RC Bergen op Zoom, The Netherlands Importer (UKCA marking): Ricoh UK Limited 800 Pavilion Drive, Ricoh House, Northampton, NN4 7YL Declaration of Conformity Notice to Users in EEA Countries...

  • Page 212: Notes To Users In The State Of California (Notes To Users In Usa)

    9. Appendix This product complies with the essential requirements and provisions of Directive 2014/53/EU. The CE Declaration of Conformity is available by accessing the URL: https://www.ricoh.com/products/ce_doc2/ and selecting the product applicable. Operating frequency band: 2412-2462 MHz, 5150-5350MHz RF Output Power: 17dBm - 802.11b / 15dBm – 802.11g / 13dBm – 802.11a / 13dBm –...

  • Page 213: Notes To Canadian Users Of Wireless Devices

    (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible party: Ricoh USA, Inc. Address: 300 Eagleview Boulevard, Suite 200 Exton, PA 19341, U.S.A. Telephone number: 610-296-8000...
  • Page 214 9. Appendix (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Federal Communication Commission (FCC) Radiation Exposure Statement This EUT is compliance with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-1999 and had been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C.

  • Page 215: Energy Star Program

    Information for This Machine ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® The ENERGY STAR Program Requirements for Imaging Equipment encourage energy conservation by promoting energy efficient computers and other office equipment. The program backs the development and dissemination of products that feature energy saving functions.
  • Page 216 9. Appendix Specifications Energy Saver mode 1 Power Consumption 25.2 W 24.7 W Default Time 30 seconds Recovery Time 10 seconds or less Energy Saver mode 2 Power Consumption 0.66 W 0.64 W Default Time 1 minute Recovery Time 12 seconds Duplex Function Standard *1 Recovery time and power consumption may differ depending on the conditions and environment of the...

  • Page 217: Trademarks

    Trademarks Trademarks Google Chrome, and Google Play are trademarks or registered trademarks of Google LLC. macOS, TrueType, App Store, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. ® Firefox is a registered trademark of the Mozilla Foundation. ®...
  • Page 218 9. Appendix ® ® Microsoft Windows Server 2012 R2 Essentials ® ® Microsoft Windows Server 2012 R2 Standard • The product names of Windows Server 2016 are as follows: ® ® Microsoft Windows Server 2016 Essentials ® ® Microsoft Windows Server 2016 Standard ®...

  • Page 219: Index

    INDEX Encryption key exchange........Energy saver mode........131, 213 @Remote..............Error messages............ Extending tray 1............ Exterior..............Admin. Tools............Administrator password......10, 71, 129 Administrator settings.......... Fusing Unit............Attaching Paper Feed Unit TK1220....Authentication............Auto e-mail notification settings......General status............. B&W print priority..........I/O timeout............
  • Page 220 Model-specific information........Print cartridge..........133, 205 Moving..............Print counter............Print functions............Print output functions..........Network application........... Print quality functions..........Network print setting........... Printer settings............Network settings........... 84, 108 Priority tray............Network status............. Non-recommended paper........Notes..............Replacing the Fusing Unit and Transfer Rollor.. Replacing the intermediate transfer unit....
  • Page 221 Error and status messages on the screen...... 170, 171, 174, 177, 185 Other problems....User code............User restriction............Waste toner bottle........138, 206 Web Image Monitor..........What you can do with this machine Printer function..............Wireless LAN settings......... Wireless settings..........
  • Page 222 MEMO M0EN-8504A...
  • Page 224 EN GB EN US EN AU M0EN-8504A © 2021, 2022 Ricoh Co., Ltd.

Table of Contents