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General Problems
CHECK LIST
Problem
?
I CAN'T USE A PARTICULAR
FUNCTION OR PERIPHERAL DEVICE
I DON'T KNOW HOW TO CHECK THE
TOTAL NUMBER OF PAGES USED
THE OPERATION PANEL CANNOT
BE USED
PRINTING IS NOT POSSIBLE OR
STOPS DURING A JOB
THE ORIGINAL SIZE IS NOT
AUTOMATICALLY SELECTED OR
THE WRONG SIZE IS SELECTED
THE DISPLAYED BYPASS TRAY
PAPER SIZE IS NOT CORRECT
THE ORIGINAL MISFEEDS
(AUTOMATIC DOCUMENT FEEDER)
THE PAPER MISFEEDS
PAPER DOES NOT FEED FROM
THE PAPER TRAY
I DON'T KNOW HOW TO CHANGE
THE PAPER SIZE
THE OUTPUT IS NOTICEABLY
CURLED AND UNEVEN
Check
Have functions been disabled by the administrator?
Is an optional power cable other than for the machine connected?
Hold down the [Home Screen] key.
You can check in the status of setting mode.
Is the main power indicator lit?
Did you just power on the machine?
Is the [Power Save Mode] button blinking?
Is a cover open or a device separated from the machine?
Did login fail three times in a row?
Does a message appear indicating that Auto Login failed?
Does the message "Call for service. Code:xx-xx*." appear in the touch panel?
Is a tray out of paper?
Is the machine out of toner?
Has a paper misfeed occurred?
Is the output tray full?
Is the waste toner box full?
Are restrictions placed on the trays that can be used in each mode
(copy, print, image send, and document filing)?
Is the original curled or folded?
Did you place an original smaller than A5 (5-1/2" x 8-1/2") size?
Is an original of the 5-1/2" × 8-1/2" (A5) size set to landscape (A5R
size)?
Do the bypass tray guides match the width of the loaded paper?
Is too much paper loaded into the document feeder tray?
Is the original a long original?
Is the original on thin paper?
Is a torn piece of paper remaining in the machine?
Is too much paper loaded in the tray?
Are multiple sheets feeding at once?
Are you using paper that is not within the specifications?
Are the bypass tray guides adjusted to the width of the paper?
Is the bypass tray extension guide pulled out?
Is the bypass feed roller dirty?
Is A5 (5-1/2" x 8-1/2") size paper loaded?
Is the paper size specified?
Did you add paper to the bypass tray?
Are you using punched paper?
Are you using label sheets that cannot be used?
Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.
Is the paper loaded correctly into the paper tray?
Has the tray been prohibited in some modes (copy, print, fax, image
send, document filing)?
Set the paper size used in each tray in the tray settings.
Remove the paper, turn it over, and reload it. Using a different paper
type may solve the problem.
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