Service And Support - Powerware 5119 User Manual

Alarm or Condition
Battery Service
Battery Service
Overload

Service and Support

If you have any questions or problems with the UPS, call your
and ask for a UPS technical representative.
In the United States
In Canada
All other countries
Please have the following information ready when you call the Help
Desk:
:
:
:
:
:
:
Powerware 5119 User's Guide
®
Possible Cause
The battery may be fully
discharged because of a long
storage period or failing
because of age.
The battery is not connected
correctly.
The DC voltage is high; the
alarm does not clear.
Power requirements exceed
UPS capacity or the load is
defective.
or the
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
:
www.powerware.com
Action
Plug the UPS into a wall outlet for 24 hours to charge the
battery. After charging the battery, press and hold the
button for 3 seconds; then check the Battery Service
indicator.
If the Battery Service indicator is still on, see "UPS
Maintenance" on page 19 to replace the battery.
Check connections or call your service representative.
Contact your service representative.
Remove some of the equipment from the UPS. You may need
to obtain a larger capacity UPS.
at one of the following telephone numbers
Troubleshooting
35