Service And Support - Powerware Prestige 9 Series User Manual

Troubleshooting

Service and Support

The troubleshooting chart on page 71 covers most of the difficulties you
may encounter during normal operations. If you have any questions or
problems with the UPS, call your
of the following telephone numbers and ask for a UPS technical
representative.
In the United States
In Canada
All other countries
Please have the following information ready when you call the Help
Desk:
:
:
:
:
:
:
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in
shipment as a result of improper packaging are not covered under
warranty. A replacement or repair unit will be shipped, freight prepaid
for all warrantied units.
For critical applications, immediate replacement may be available. Call
the
74
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
NOTE For any warranty claim to be valid, the Warranty Registration Card must be on
file, or Proof and Date of Purchase must be returned with the failed unit.
for the dealer or distributor nearest you.
Help Desk
Powerware
Local Distributor
1-800-365-4892
1-800-461-9166
1-919-870-3149
9 Prestige Series User's Guide (2500/3000 VA)
®
or the at one
Help Desk
:
www.powerware.com