Service And Support - Powerware 5140 User Manual

Troubleshooting

Service and Support

If you have any questions or problems with the UPS, call your
Distributor
and ask for a UPS technical representative.
In the United States
In Canada
All other countries
Please have the following information ready when you call the Help
Desk:
:
:
:
:
:
:
If repair is required, you will be given a Returned Material
Authorization (RMA) Number. This number must appear on the outside
of the package and on the Bill Of Lading (if applicable). Use the original
packaging or request packaging from the Help Desk or distributor. Units
damaged in shipment as a result of improper packaging are not covered
under warranty. A replacement or repair unit will be shipped, freight
prepaid for all warrantied units.
60
or the
Help Desk
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
NOTE For critical applications, immediate replacement may be available. Call the
for the dealer or distributor nearest you.
Help Desk
at one of the following telephone numbers
1-800-365-4892
1-800-461-9166
1-919-870-3149
Powerware 5140 User's Guide
®
Local
:
www.powerware.com