Acd Overflow Options - NEC SL2100 Programming Manual

ISSUE 2.0
Level:
SA
Description
For each ACD Group (1 ~ 8), use Program 41-08 : ACD Overflow Options to assign the overflow
mode (0 ~ 9), destination and announcement message types. Delay Announcement functions are not
available for ACD pilot number calls. Each ACD Group can have unique overflow options. The table
below outlines the entry options.
Input Data
ACD Group No.
Item Item
No.
01 Overflow Operation
Mode
02 Transferred Destina-
tion when overflow
03 Delay Announcemen
Source Type
04 ACD Overflow Trans-
fer Time
Programming Manual
Program 41 : ACD Setup

41-08 : ACD Overflow Options

Input Data
0 = No Overflow (None) Assign the overflow mode (0 ~ 9), destina-
1 = Overflow with No An- tion and announcement message types.
nouncement Delay Announcement functions are not
2 = No Overflow with available for ACD pilot number calls. Each
First Announcement On- ACD Group can have unique overflow op-
ly tions.
3 = No Overflow with
First & Second An-
nouncements
4 = Overflow with First
Announcement Only
5 = Overflow with First &
Second Announcement
6 = Not Used
7 = Not Used
8 = No Overflow with
Second Announcement
Only
9 = Overflow with Sec-
ond Announcement Only
0 ~ 8 (0: No Setting) Assign the overflow mode (0 ~ 9), destina-
9 = Extended Table(PRG tion and announcement message types.
41-09) Delay Announcement functions are not
10 = Voice Mail Integra- available for ACD pilot number calls. Each
tion (In-skin VM) ACD Group can have unique overflow op-
11 = Speed Dial areas tions.
(PRG 41-08-05)
12 = Incoming Ring
Group(PRG 41-08-06)
1 = VRS Assign the overflow mode (0 ~ 9), destina-
2 = InMail tion and announcement message types.
Delay Announcement functions are not
available for ACD pilot number calls. Each
ACD Group can have unique overflow op-
tions.
0 ~ 64800 (seconds) Define the time before ACD overflow oc-
0 = Don't transfer curs. Each ACD Group can have unique
overflow options.
1 ~ 8
Description
SL2100
Program
41
Default
0
0
1
30
2-397