Conversation Record; Personal Answering Machine Emulation; Voice Mail Overflow; Message Center Mailbox - NEC DS1000 Quick Setup Manual

Section 2: Customizing Features

Conversation Record

While on a call, an extension user can have Voice Mail record the conversation. The keyset user just presses
their Voice Mail Record Key or Interactive Soft Key. Once recorded, the Voice Mail stores the conversation
as a new message in the user's mailbox. After calling their mailbox, a user can save, edit or delete the
recorded conversation. For more on setting up a Conversation Record key turn to Programmable Function
Keys on page 2-23.

Personal Answering Machine Emulation

A keyset user can have their idle extension emulate a personal answering machine. This lets Voice Mail
screen their calls, just like their answering machine at home. If activated, the extension's incoming calls
route to the user's subscriber mailbox. Once the mailbox answers, the user hears two alert tones followed by
the caller's incoming message. The keyset user can then:
Let the call go through to their mailbox.
Intercept the call before it goes to their mailbox.
Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to an extension,
Ring Group or UCD Hunting group when all Voice Mail ports are busy. During periods of high traffic, this
prevents the outside calls from ringing Voice Mail for an inordinate amount of time. Without overflow, the
outside calls ring Voice Mail until a port becomes available or the outside caller hangs up. For some basics
on how to set up overflow, turn to Having Voice Mail Pick Up Unanswered Calls on page 1-13.

Message Center Mailbox

A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Message
Center Key for the shared mailbox can:
Listen to the messages stored in the mailbox.
Transfer calls to the shared mailbox.
Use many other Voice Mail features previously available only at an extension's individual mailbox.
A Message Center Mailbox helps co-workers that work together closely — such as members of the same
Pickup Group. For example, the group supervisor can send important messages to the shared Message Cen-
ter Mailbox, to which any group member can respond when time allows. Each group member's Message
Center Key flashes when messages are waiting.
Message Center requires a uniquely programmed Message Center key. Turn toProgrammable Function Keys
on page 2-23 for more.

Interactive Soft Key Shows New Messages

The Display and Super Display Telephone interactive soft keys show the number of new messages in the
user's mailbox. For example, if a Display Telephone user has 2 new messages in their mailbox, their soft key
shows: VM02 . If a Super Display Telephone user has 2 new messages in their mailbox, their Voice Mail soft
key shows V-MAIL 02 .
Programming
For basic Voice Mail programming, turn toVoice Mail Setup on page 1-11.
Feature Quick Steps
To call your mailbox:
1. Press ICM + Press MW or dial Voice Mail master number followed by your mailbox number.
2. If requested by Voice Mail, enter your security code.
To leave a message in a mailbox of an unanswered extension:
1. Press MW .
To activate or cancel Call Forwarding to your mailbox:
1. Press ICM + Dial *3 .
2. Dial Call Forwarding type: (0 = Cancel forwarding, 2 = Busy/No Answer, 4 = Immediate, 6 = No answer).
3. Press MW + Press SPK to hang up.
2-30 Section 2: Customizing Features DS1000/2000 Quick Setup Guide