Acd Options Setup - NEC SL2100 Programming Manual

SL2100
Level:
SA
Description
Use Program 41-14 : ACD Options Setup to set various options for ACD Groups. When you set an
Program
option for an ACD Group, the setting is in force (if applicable) for all agents in the group. The chart
below shows each of the ACD options, the entries available, and the default entry.
41
Input Data
Item
No.
01 EMG call operation
mode
02 Automatic Wrap Up
Mode
03 ACD Priority for Over-
flow Calls
04 Automatic Answer at
Headset
06 Call Queuing after
2nd Announcement
07 Automatic Off Duty
for SLT
08 ACD Off Duty Mode
09 Automatic Wrap Up
End Time
2-404
ACD Group No
Item Input Data
0 = Call to system super-
visory extension when
group supervisory exten-
sion is busy.
1 = Not call to system
supervisory extension
when group supervisory
extension is busy.
0 = After wrap up the
mode key is pressed.
(Manual)
1 = After call is finished
automatically. (Auto)
0 = Own group priority
1 = Priority order by Pro-
gram 41-03-03
0 = Off
1 = On
0 = Enable (Yes)
1 = Disable (No)
0 = No change to Off
Duty mode
1 = Change to Off Duty
mode automatically
(Skip)
0 = Cannot receive inter-
nal call
1 = Can receive internal
call
0 ~ 64800 (seconds)
Program 41 : ACD Setup

41-14 : ACD Options Setup

1 ~ 8
Description
Enable/Disable Automatic Wrap Up mode.
Determines whether the ACD group
should use its own priority assignment or if
it should follow the priority assigned in Pro-
gram 41-03-03.
Enable (1)/Disable (0) Automatic Answer
for agents using headsets.
Determine whether the caller should hear
the 2nd Delay Announcement and then be
taken out of queue (1), or be placed back
into queue (0).
Enable (1)/Disable (0) Automatic Off Duty
(rest) mode for agents with single line tele-
phones.
Enable (1)/Disable (0) the agent's ability to
receive internal calls in ACD Off Duty
Mode.
Input the time the agent is in Automatic
Wrap Up End Time when Wrap key is
pressed, or automatically put into Wrap
mode.
Program 41 : ACD Setup
ISSUE 2.0
Default
0
0
0
0
0
0
0
0