Solving Miscellaneous Printing Problems - Epson Stylus Pro 7800 Printer Manual

Problem
Your print has incorrect or
garbled characters.
Your print has incorrect
margins.
Your image is inverted.
Blank paper is printed.
A ruled line on your print
appears to shift.
Color images print in black
only.
The printer continues to
feed paper after you have
cancelled a job.
Roll paper cannot be cut.

Solving Miscellaneous Printing Problems

If your printouts are not what you expected, try the suggestions below:
Solution
◗ Make sure your software is installed correctly and the printer is selected.
◗ Clear any stalled print jobs from the Print Center or Printer Setup Utility
(Mac OS X).
◗ Turn off the printer and computer. Make sure the interface cable is securely
plugged in at both ends.
◗ Check the page size or paper size settings in your application. Make sure they
are within the printer's printable area.
◗ Make sure the Paper Size and Borderless settings in your printer software are
correct for the paper you're using.
◗ Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the
paper.
◗ The PAPER MARGIN (roll paper margin) setting on the PRINTER SETUP menu
is incorrect. If you're using roll paper, check the setting for PAPER MARGIN.
See the on-screen Reference Guide for more information.
◗ Turn off the Flip Horizontal setting in your printer software. See page 86
(Mac OS X) or page 110 (Windows) for instructions.
◗ Make sure your software is installed correctly and the printer is selected.
◗ Make sure the Paper Size setting in your printer software is correct for the
paper you're using.
◗ Make sure the Paper Source setting in your printer software is correct.
◗ Align the print head as described on page 126.
◗ Make sure Color is selected in your printer software.
◗ Press the
Pause button on the printer to clear any print job data in the
printer's buffer. Then press and hold the
Make sure the paper source is set correctly.
◗ The paper cutter blade may be dull. Follow the instructions on page 138 to
replace the blade.
◗ The paper may be too thick to cut with the built-in cutter. Cut the paper with
scissors. See page 57 for a list of media that cannot be used with the cutter.
◗ Make sure
appears on the LCD display. If not, press the
button to select this setting.
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Solving Problems
Pause button to reset the printer.
l Paper Source
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