Solving Miscellaneous Printing Problems - Epson Stylus Pro 4000 Printer Manual

Problem
Your print has incorrect or
garbled characters.
Your print has incorrect
margins.
Your image is inverted.
Blank paper is printed.
A ruled line on your print
appears to shift.
Color images print in black
only.
The printer continues to
feed paper after you have
cancelled a job.
Roll paper cannot be cut.

Solving Miscellaneous Printing Problems

If your printouts are not what you expected, try the suggestions below:
Solution
Make sure your software is installed correctly and the printer is selected.
Clear any stalled print jobs from the Print Center or Printer Setup Utility
(Mac OS X), Monitor IV (Mac OS 9), or Spool Manager (Windows 98 or Me).
Turn off the printer and computer. Make sure the interface cable is securely
plugged in at both ends.
Check the page size or paper size settings in your application. Make sure they
are within the printer's printable area.
Make sure the Paper Size and Borderless settings in your printer software are
correct for the paper you're using.
Paper is loaded incorrectly. Follow the instructions in Chapter 1 to reload the
paper.
The PAPER MARGIN (roll paper margin) setting on the PRINTER SETUP menu
is incorrect. If you're using roll paper, check the setting for PAPER MARGIN.
See the on-screen SP 4000 Reference Guide for more information.
Turn off the Flip Horizontal setting in your printer software. See page 49 (Mac
OS X) page 66 (Mac OS 9) or page 84 (Windows) for instructions.
Make sure your software is installed correctly and the printer is selected.
Make sure the Paper Size setting in your printer software is correct for the
paper you're using.
Make sure the Paper Source setting in your printer software is correct.
Align the print head as described on page 99.
Make sure Color/B&W Photo is selected in your printer software.
Press the Pause button on the printer to clear any print job data in the
printer's buffer. Then press and hold the
The paper cutter blade may be dull. Follow the instructions on page 107 to
replace the blade.
The paper may be too thick to cut with the built-in cutter. Cut the paper with
scissors. See page 32 for a list of media that cannot be used with the cutter.
Make sure appears on the LCD panel. If not, press the
button to select this setting.
5-125
Solving Problems
Pause button to reset the printer.
Paper Source
| 125