B How To Obtain Help; Preparations For Contacting Symantec; Collecting Troubleshooting Information - Symantec NetBackup 5020 Routine Maintenance

NetBackup 5020
Routine Maintenance
If a problem persists in troubleshooting, contact Symantec for technical support.
B.1 Preparations For Contacting Symantec
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Symantec.
B.2 How to Use the Document
Symantec provides usage documents shipped with the device. Through these documents, you
can solve problems that occur during troubleshooting.
B.3 Technical Support
Symantec Technical Support maintains support centers globally. Technical Support's primary
role is to respond to specific queries about product features and functionality. The Technical
Support group also creates content for our online Knowledge Base. The Technical Support
group works collaboratively with the other functional areas within Symantec to answer your
question in a timely fashion. For example, the Technical Support group works with Product
Engineering and Symantec Security Response to provide alerting services and virus definition
updates.
B.1 Preparations For Contacting Symantec
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Symantec.
B.1.1 Collecting Troubleshooting Information
Collect necessary information for the troubleshooting.
B.1.2 Making Debugging Preparations
When seeking technical support, Symantec technical support engineers may help you to
perform some operations to further collect fault information or remove the fault.
B.1.1 Collecting Troubleshooting Information
Collect necessary information for the troubleshooting.
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Issue 01 (2010-12-10)
Detailed name and address of the customer
Contact person and telephone number
Symantec Corporation
B
How to Obtain Help

B How to Obtain Help

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