Chapter 27: Short Codes - Avaya 9500 Series User Manual

Chapter 27: Short Codes

Short codes are numbers that you can dial to enable and disable various features. The following are
default short codes that may be available. However, your system administrator can remove and
change the short codes available to you or all users. To use a short code, you may have to put your
currently call on hold.
These are useful as they can be dialed from any phone on the system. For example, this allows you
to login at a basic analog extension and still control a number of features.
Some short codes require you to enter some information when you dial them, typically an extension
number. That is indicated by N in the short codes shown below.
Park/Unpark
• Park Call: *37*N# – Parks the held call using the park number dialed in place of N.
• Unpark Call: *38*N# – Unpark the call parked using the park number N.
Call Pickup
• Pickup Any Call: *30 – Answer a call ringing on the telephone system.
• Pickup a Group Call: *31 – Answer a call ringing a group of which you are a member. You can
use this even if your group membership is currently set to disabled.
• Pickup a Users Call: *32*N# – Pickup a call ringing a user's extension number (N).
• Pickup a Group Members Call: *53*N# – Pickup a call ringing the members of a group (N).
This does not necessarily have to be a group call.
Conference
• Conference Held Calls: *47 – Start a conference between yourself and any calls that you
have on hold.
Do Not Disturb
• Switch Do Not Disturb On: *08 – Set your phone to 'do not disturb.'
• Switch Do Not Disturb Off: *09 – Switch off 'do not disturb.'
• Add a Do Not Disturb Exception Number: *10*N# – Add a number (N) to your list of 'do not
disturb' exceptions.
• Delete a Do Not Disturb Exception Number: *11*N# – Remove a number (N) from your list of
'do not disturb' exceptions.
• Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,'
'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb').
May 2020 9500 Series Phone User Guide
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