Group Service Status And Fallback; Changing A Group's Service Status (Features Menu) - Avaya 9500 Series User Manual

Groups
Related links
Group Membership

Group Service Status and Fallback

• Group Service Status – A hunt group can be in one of the following service modes:
- InS (In Service) – The groups operates as normal, distributing calls to available members
of the group.
- NS (Night Service) – The group is in 'night service' mode. Calls are redirected to its night
service fallback destination if set, otherwise to voicemail if available. A hunt group can also
be put into and out of night service automatically by the telephone system using a time
profile.
- OOS (Out of Service) – The group is out of service. Calls are redirected to its out of
service fallback destination if set, otherwise to voicemail if available. The phone displays
an O when one of the groups of which your are a member is out of service.
- TP (Time Profile) – This setting indicates that the group's status is being controlled by a
time profile on the telephone system. That time profile sets when the group is in service
and in night service. You can override this to put the group into the Out of Service state.
You can then use the phone to returns the group to time profile control when required.
• Fallback Destination – For the night service and out of service states, the hunt group can be
configured with a fallback destination to which its calls are redirected. This destination can be
another hunt group or user extension. If no fallback destination is set, the group's voicemail is
used (if available). Separate night service and out of service fallback destinations can be set
for each group.
Related links
Groups on page 108

Changing a Group's Service Status (Features Menu)

Changing a Group's Service Status (Status Menu)
Changing a Group's Fallback Destination
Short Codes on page 113
Changing a Group's Service Status (Features Menu)
Using the Features menu you may be able to change the service status of some groups to which
you belong.
• The system administrator is able to configure whether you have access to the Membership,
State and Fallback options of a group. If you are not configured for any groups, the Group
menu is not shown
May 2020
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9500 Series Phone User Guide
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