Chapter 9: Twinning - Avaya 9500 Series User Manual

Chapter 9: Twinning

Twinning is a process whereby your calls ring on two phones. Twinning is only available if
configured by your system administrator. The system supports two twinning methods: internal
twinning and mobile twinning.
Mobile Twinning
Mobile twinning allows your calls to ring at both your phone's and at another phone's number, which
can include an external number. If you have been configured as a mobile twinning user, you can
switch the use of mobile twinning on or off through the phone's menus and can also change the
number to which you are twinned.
Using the phone menus, you can switch use of mobile twinning on/off and change the destination
number for twinned calls.
Internal Twinning
This method of twinning twins your normal phone with another internal phone. Your incoming calls
ring on both phones. You can also make your calls from either extension.
• A typical example for internal twinning would be a user who uses both a normal desk phone
and also needs a mobile phone while moving around the building.
• Your settings are applied to both phones. Similarly, message waiting indication and voicemail
access from either phone is to your mailbox.
• If both phones are phones that store your contacts and call history on the system, the contacts
and call history on each is the same.
Related links
Switching Mobile Twinning On
Changing Your Twinning Number
Transferring a Call to Your Mobile
Reclaiming a Twinned Call
Switching Mobile Twinning Off
May 2020
on page 49
on page 49
on page 50
on page 50
on page 50
9500 Series Phone User Guide
Comments on this document? infodev@avaya.com
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