Chapter 5: Redirecting Calls - Avaya 9500 Series User Manual

Chapter 5: Redirecting Calls

This section looks at the different ways that you can redirect your calls to another phone.
• Follow Me – Temporarily redirect all your calls to another phone shared with that phone's
normal user. This function can be used in two ways:
- Follow Me To – Set the follow me destination from your own phone.
- Follow Me Here – Set the follow me destination from the phone that you want to use.
• Forward – Forward calls to an internal or external number.
- Forward on Busy – Forward calls when you have reached the limit of the number of calls
that the phone can present to you.
- Forward on No Answer – Forward calls if they have rung unanswered at your phone.
- Forward Unconditional – Immediately forward calls. Forwarding to voicemail can be
selected as an option.
• Do Not Disturb – Redirect all calls to voicemail, if available. Otherwise, calls are redirected to
a busy tone.
- Do not disturb exception numbers can be used to allow calls from specific numbers to ignore
do not disturb.
• Twinning – Twinning is a process whereby your calls ring on other phones than your own.
Twinning is only available if configured by your system administrator. The system supports
several twinning methods:
- Internal Twinning – Ring on your extension and on another internal extension.
- Mobile Twinning – Ring on your extension and an external number.
- Fallback Twinning – Ring on an external number when the system cannot detect a
connection to your normal phone.
Method
Follow Me Follow Me To
Follow Me Here
Forward Forward on Busy
Forward on No Answer
May 2020
Calls Redirected
Internal External Group
–
–
9500 Series Phone User Guide
Comments on this document? infodev@avaya.com
Destination
Internal External Voicemail
– –
– –
–
–
Table continues...
33