Group Service Status And Fallback - Avaya 9500 Series User Manual

15.2 Group Service Status and Fallback

· Group Service Status
A hunt group can be in one of the following service modes:
· In Service
The groups operates as normal, distributing calls to available members of the group.
· Night Service
The group is in 'night service' mode. Calls are redirected to its night service fallback group
to voicemail if available.
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· Out of Service
The group is out of service. Calls are redirected to its out of service fallback group
voicemail if available.
· Fallback Group
For the night service and out of service states, the hunt group can be configured with a fallback destination to
which its group calls are redirected. This destination is another hunt group. If no fallback destination is set, the
group's voicemail is used (if available). Separate night service and out of service fallback destinations can be set for
the group.
Display Icon
· O = Out of Service
When a group is set to night service mode, all members of that group retain an 'out of service' status indicated by
an O on the idle display. Calls are diverted to the group's fallback, if set. Otherwise, the calls are sent to voicemail
(if available).
!
The system administrator is able to configure whether you have access to the Membership, State and Fallback
·
options of a group. If you are not configured for any groups then the Group menu is not shown.
9500 Series User Guide
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Issue 05d (05 April 2012)