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Problem Solving
Operations Guide - DOC. 5716A
CRESTRON
Troubleshooting
The table below and on subsequent pages provides corrective action for possible
trouble situations. If further assistance is required, please contact a Crestron
technical support representative.
STX Touchpanel Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Project can
Touchpanel has
not be
powered down.
uploaded to
NET ID on touchpanel
the
is improperly set. NET
touchpanel.
ID for panel and VT
Pro project NET ID do
not match.
Communication error;
incorrect COM port
specified.
Touchpanel is not
switching from RF to
network
communication.
Wrong
Screens were not
screens
uploaded.
appear on
touchpanel.
CORRECTIVE ACTION
Power panel with power pack when
programming and uploading project.
Verify that panel NET ID matches the NET ID
set in the VT Pro program. Refer to "Interface" a
subsection of "Setup Menu" in this Operations
Guide.
Verify upload preferences are set to the COM
port being used to communicate to the control
system.
Verify upload preferences specifies RACK (not
the PANEL) as target of the upload.
Place panel into setup mode.
Upload screens as described in the help files
found in VT Pro.
Series STX Touchpanels • 21
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