Error Messages - Brother MFC-7300C Owner's Manual

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother Fax-Back System.
USA:
From within Canada:
ERROR MESSAGE
CHECK PAPER
COMM. ERROR
CONNECTION FAIL
COOLING DOWN
COVER OPEN
DISCONNECTED
DOCUMENT JAM
INK EMPTY
MACHINE ERROR
XX
MEMORY FULL
NEAR EMPTY
NO RESPONSE/
BUSY
NOT REGISTERED
PRINTER JAM
SET CARTRIDGES
WARMING UP
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
ERROR MESSAGES
CAUSE
MFC is out of paper.
Poor phone line quality caused
communication error.
You tried to poll a fax machine that is not in
Polled Waiting mode.
The print head has overheated.
Control panel cover or top cover is not
closed completely.
The other party or other party's fax
machine terminated the call.
Documents were not inserted or fed
properly, or document was longer than
about 40" inches (90cm).
One or more of the ink cartridges is out of
ink.
MFC has a mechanical problem.
You can't store data in the memory.
One or more of the ink cartridges is running
out of ink.
The number you dialed does not answer or
is busy.
You tried to access a One Touch or Speed
Dial number that is not programmed.
The paper is jammed in the MFC.
An ink cartridge is not installed properly.
The print head detects low temperature.
1-800-521-2846
1-800-681-9838
Add paper, and press Start.
Try the call again. If problem continues,
call Telephone Company to check your
phone line.
Verify the other party's polling setup.
Unplug the MFC and wait 30 minutes for it
.
to cool
Open, then close the covers.
Try to transmit or receive again.
See p. 24-3.
Replace the ink cartridges. See p. 24-13.
Call Brother Customer Service.
USA:
From within Canada:
From within Montreal: 1-514-685-6464
See p. 11-2.
Order a new ink cartridge. See p. ii.
Verify the number and try again.
Set up the One Touch or Speed Dial
number.
See p. 8-1.
See p. 24-4.
Re-install the ink, seating it properly. See
24-13.
Wait until the MFC warms up.
ACTION
1-800-284-4329
1-800-853-6660
24 - 2