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Troubleshooting
Web Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the chart.
You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page
at support.brother.com/faqs.
Connection Error
Error Messages
Connection Error 02
Connection Error 03
Connection Error 07
Authentication Error
Error Messages
Authentication Error 01
Authentication Error 02
Authentication Error 03
>
Error and Maintenance Messages
Cause
The machine is not connected to a
network.
•
Network or server settings are
incorrect.
•
There is a problem with the
network or server.
Date and time settings are incorrect.
Cause
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
The temporary ID that was entered is
incorrect.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
The name you entered as the display
name has already been registered to
another service user.
> Error Messages When Using the Brother
Action
•
Verify that the network connection
is good.
•
If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
•
Confirm that network settings are
correct, or wait and try again later.
•
If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
Action
Enter the correct PIN.
Enter the correct temporary ID.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Enter a different display name.
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