Error Indications - Polycom HDX Series Administrator's Manual

Error Indications

Symptom
The System Information
screen shows "waiting" in
the IP Video Number field.
The home screen shows
"0.0.0.0" as the system's IP
address.
System displays a
message indicating network
congestion when placing an
ISDN call immediately after
starting the system.
The system displays a
message stating that there
are too many global
directory entries.
Low battery icon on the
screen.
Problem
The LAN is not working.
The DHCP server is not
available.
The LAN cable is not
connected.
The system was configured
for a static IP address of
0.0.0.0.
The system is configured
for DHCP, and no DHCP
server is available or
responding on the network.
The system is partially or
incorrectly configured for
firewall/NAT operation.
This can occur if the system
uses a PRI E1 network
interface module that is
connected to an Adtran
Atlas 800 Plus module.
After power on, the Adtran
module must complete
channel restarts before the
system can complete ISDN
calls.
The system's global
directory display is limited
to 4000 entries.
Low batteries in the remote
control.
Corrective action
Check the LAN connection.
Contact your network administrator.
Contact your network administrator to correct the
problem with the server or to assign a static IP
address.
Check the LAN cable connection to the LAN port on
the system.
Go to System > Admin Settings > LAN Properties
and correct the IP address settings.
Contact your network administrator to correct the
problem with the server or to assign a static IP
address.
Go to System > Admin Settings > Network > IP >
Firewall > and verify the NAT (WAN) Public
Address setting.
Wait about three minutes and try the call again.
1. Go to System > System Information >
> System Status, highlight Global
Directories, and press the
system lists the Global Directory servers to
which it is registered, and the number of
directory entries from each.
2. Unregister the system from one or more of the
Global Directory servers.
Replace the batteries in the remote control with four
AAA batteries.
Troubleshooting
>
Info button. The
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