Polycom HDX Series Administrator's Manual page 145

Symptom
The people at the far site
cannot hear you.
Not enough volume during
a call.
Sound effects such as the
incoming call ring are too
loud or too soft.
Audio sounds raspy in
ISDN calls.
Problem
The people at your site are
too far from the
microphone.
Your system's microphone
is muted.
Your system's microphone
is not enabled.
No power to near site
microphone.
Your system's microphone
is not connected, or is
connected incorrectly.
Your system's microphone
does not work.
The people at the far site
are too far from the
microphone.
The volume is set too low
on the system.
The volume is set too low
on the monitor.
The sound effects volume
is not set at desired level.
ISDN voice algorithm is
incorrect.
Corrective action
Move closer to the microphone.
Check your system for one or more of these mute
indications:
• Near site mute icon on the screen
• Polycom microphones: Microphone mute light is
on
To unmute the system, press the
on the remote control.
Go to System > Admin Settings > Audio > Audio
Settings. Select Enable Polycom Microphones if it
is not selected.
Mute the microphone. If the light remains off, there is
no power to the microphone.
Check that the microphone cable is properly seated.
Replace the microphone cable if the people at the far
site still cannot hear you.
Check to be sure the microphone is installed
correctly.
Check the Polycom Mic or Line Input meter on the
Audio Meter screen under System > Diagnostics >
Audio to determine whether your system is sending
audio.
Contact your Polycom reseller.
Ask the people at the far site to move closer to the
microphone.
Turn up the volume using the remote control.
Turn up the volume on your monitor or external audio
system.
Adjust the sound effects volume on the Audio
Settings screen. If you do not want to hear sound
effects, set the volume to 0.
Go to System > Admin Settings > Network > ISDN.
Change the ISDN Voice Algorithm selection (aLaw
or uLaw).
Troubleshooting
Mute button
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