Calling - Polycom HDX Series Administrator's Manual

Administrator's Guide for Polycom HDX Systems
Symptom
Cannot manage the system
remotely.

Calling

Symptom
Error message occurs
when placing an IP (H.323)
call.
12 - 6
Problem
You have not entered the
correct password.
Too many managers are
logged into the system.
Problem
The system is not
connected to the LAN.
The system's LAN cable is
bad.
The far site is not
connected.
The system is not
configured correctly for the
network.
The IP
Gateway/Gatekeeper is not
operating or is not
configured correctly.
Calls do not connect.
If you are unable to place
calls to known sites on your
network, a gatekeeper
might be blocking calls from
unregistered systems.
Corrective action
Enter the correct user name and remote access
password.
Note: For web access, the user name is admin, and
the default password is the unit's serial number.
Only five system managers are allowed at any one
time. To log everyone out, restart your system.
Corrective action
Verify that the LAN cable is connected properly.
Replace the system's LAN cable.
Use the PING test (System > Diagnostics >
Network > PING) to determine whether the far site is
accessible to your system. If the test fails, the far site
system is unavailable.
Check your IP configuration.
Contact the gatekeeper/gateway administrator.
Use the PING test (System > Diagnostics >
Network > PING) to determine whether the far site is
an H.323 device.
If it is not an H.323 device and you are sure the IP
address is correct it is likely that address is not on
your network. This is especially true with addresses
beginning with 10., 168.254, 172.16 through 172.31,
or 192.168, which are private networking addresses.
Register with the gatekeeper.