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T
3:
ColorPASS error messages and condition (Continued)
ABLE
Symptom
Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems,
N
:
OTE
print a color Test Page to make sure that the copier does not need servicing or adjusting.
Test Page fails to print.
The ColorPASS appears in
the list of printers on the
customer's workstation,
but certain jobs do not
print.
T
ROUBLESHOOTING
Possible cause
The copier is not ready to print.
A problem exists with the connection
between the ColorPASS and the copier.
A PostScript error
An application problem
Suggested action
Printing
Make sure that the copier is turned on and ready to print.
1. If the problem persists:
• Recycle power on the copier.
• Recycle power on the ColorPASS by shutting down through
the Functions menu, waiting 10 seconds, and then
powering the ColorPASS back on (see
2. If the problem persists, replace the copier interface cable
(see
page
113).
3. If the problem persists, replace the copier interface board
(see
page
55).
4. If the problem persists, you may need to service the copier.
1. Make sure that Print to PostScript Error in Setup is set to
Yes.
2. Check for error messages on the ColorPASS output.
1. Print a job from a different application to determine if the
problem is associated with a particular application.
2. Make sure that the connection between the ColorPASS and
the workstation is working by downloading a Test Page from
the workstation, or by printing a simple file such as a
text file.
3. Resend the problem file.
129
page
41).
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