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T
3:
ColorPASS error messages and condition (Continued)
ABLE
Symptom
Could not mount the dos/
boot partition.
Invalid dongle found!
Please remove dongle and
connect the correct
dongle.
More than one dongle
found. Remove all
dongles except the
correct dongle.
No uses remaining.
ColorPASS is getting
power, the Control Panel is
not black, but the buttons
on the Control Panel do
not function.
DVD drive is not
responding, cannot be
located, or the disk will
not eject.
T
ROUBLESHOOTING
Possible cause
Control Panel messages
When transferring options following
installation of a new motherboard
(page
60), you used the Feature Update
CD. The ColorPASS does not support the
Feature Update CD.
The attached dongle is not supported by
the Fiery Options Utility. The dongle may
have been attached by mistake.
The Fiery Options Utility will not work
when more than one dongle is attached to
the system.
The dongle has already been used and
cannot be reused.
Control Panel functions
Possibly one of the following:
• Problem with the Fiery application
• Faulty user interface board
Possibly one of the following:
• A disk is stuck in the DVD drive
• Cable connections to the DVD drive are
loose or data cable is faulty
• DVD drive is faulty
• Motherboard is faulty
Suggested action
Obtain the Fiery Options Utility DVD and try the procedure
again.
Obtain a valid dongle and try again.
Remove all dongles except the correct dongle.
Obtain an unused dongle and try again.
1. Recheck all cables and connections.
2. Reboot the ColorPASS.
3. If the problem persists, reinstall system software
(see
page
104).
4. If the problem persists, replace the user interface board
(see
page
57).
DVD drive
1. Press the eject button below the DVD slot on the front of the
ColorPASS.
2. If the problem persists, check the cable connections to the
DVD drive (see
3. If the problem persists, you may need to replace the DVD
drive (see
page
4. If the problem persists, you may need to replace the
motherboard (see
Figure 13 on page
48).
100).
page
60).
126
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