Advertisement
TOUCH 2 WITH GO – Audio error message related issues
Symptoms:
1-
Touch screen is not working / "Audio off" is displayed while radio is playing
Touch screen is not working / "Audio off" is displayed while radio is playing
1-
Phenomenon description:
The customer is reporting that randomly
a) The touch screen is not working
b) The message "Audio off" is displayed although the radio playing.
The phenomenon is due to a software communication error between the extension box -
display audio and the amplifier.
Supplier: Harman
This phenomenon can occur on Extension Box software lower than mentioned in below table.
The problem has been resolved as from the software version shown below table or higher.
Minimum Required Software Version: 4.4.1
How to fix:
Install latest released Extension Box Software. (See hyperlink on the bottom of the page)
Top page
How to access the Service Menu
How to check DTC codes
How to Identify T2wG and Device
How to access the Repair Manual
How to install latest softwares
ID
NG Techdoc
Unknown issue
DA
DA & Ext. Box
Advertisement
